John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier…read morethan scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.

I gave notice to this place back in February that I was moving, and would be moving my things out…read moreof storage. I gave plenty of notice of my intention to vacate, and moved out prior to the end of the month. I was charged for the storage unit back in March. I addressed this issue then. Nothing has occurred with being reimbursed. Fast forward to April, I am charged for a storage fee again (Now the total is up to $123.50 owed back to me). I call, they verified that I had moved out, and received an apology and a promise that I would be contacted by the manager, and that they would return my money. Well here we are in May, and I was charged this evening for the storage unit again. That brings the total to $185.25 owed back to me. I called them again and left a heated voicemail demanding that this situation be resolved by Friday. Above is my initial post from earlier this month. I am proud to announce I have an update to my situation. My situation has been resolved, and I received full reimbursement. I would like to say thank you to Mr. Richard Graham (the owner) for personally looking into and addressing this issue. I appreciate him taking care of this matter, and recouping the fees that I was assessed. Overall, I had no issues with storing my belongings there when I was occupying storage. Dewayne

EVERY THING THROUGH UHAUL HAS BEEN TOTAL NIGHTMARE!!!!…read more Storage got Broken into: Uhaul & Car Carrier Put Us In Serious/Dire Condition: We Waited Over 5.5 hours for Roadside Service They Didn't Compensate - Lack Of Communication - No Apology - Only To Be ChargedNot Once, but Three Seperate Times; Had to Pay for Movers Because of Lack Of Knowledge (Reserved 26ft truck) Gave me 16ft which Made No Sense: Had to Prove Via Calls & Photos, then Paid Movers to Move the 15ft into 26ft...($500) Then had to Drive Back To House Finish Loading the Truck... *Breaks Terrible *Wheels on Car Carrier *Bald Tires *Overheated × 4 Sooooo much more

Don't come here now. They have a policy that requires two phone numbers. You have to give a name of…read morefriend or family member, then they have to answer the phone right at that time. The dumbest policy I've ever heard of. Like your friend or family member wants there personal info handed to UHAUL. Canceled the rental. Avoid.

We picked up a 26' truck with a car trailer from this Budget dealer. Although their location is…read moresmall, we found the truck waiting for us with a filled tank in an easy-to-pull-out location. Unlike many other reviews of this location, the person that helped us was courteous and answered all questions we had. The truck ran great (although the roof tended to get noisy during high winds on the highway), no issues getting it through a 1200 mile drive. Return at the other location went smooth, with credit given to this Budget office for giving us all the info we needed for the return ahead of time. Overall, it wasn't the newest truck or trailer out there, but the experience and savings compared to Uhaul made it worth it. Would use them again for pick-up.

Will never rent from Budget again! Terrible customer experience. Reserved a Budget rental truck for…read more4:30 p.m. online. I arrive at the rental location at 4:34 p.m., thinking there wouldn't be a problem. As it turns out, the location on Garden of the Gods closes at 4:30 p.m. Why would Budget allow you to rent a truck when their locations close at 4:30? I did find one location open until 5 p.m. on Galley Road. I arrived at 4:58 p.m. (just before they locked the door) and asked if I could transfer my reservation to that location. I was told they didn't have any rental trucks available and even if they did, their system shuts down at 4:30 p.m. I ended up going with Uhaul and canceled my Budget reservation. The customer service representative was extremely rude when canceling.

Budget Trucks are lucky to have Roxanne and Felisha! These women restored the 5 stars to this…read morereview for sure. I first was nervous after having some hiccups with the website, then showing up for the rental and having nobody at the store to assist us, we were sent across town to this location and these women went above and beyond providing the best customer service. Not only did they help with the insurance snafu that wasn't mentioned in the web, but they actually saved me money...AND helped get a business account set up for me! Top shelf employees, hands down the best!!!!

This place is an absolute joke. Made a reservation two weeks ago for a 16ft truck and on the day of…read morepickup I'm told they gave away the truck to another customer. What is the point of making a reservation when you're just going to not honor them? On my date of pickup really couldn't even have the professional curtesy to give me a call and let me know so I can scramble to find a new truck with 2 days until I'm supposed to be moved. Please if you can just go with another service provider this guy was rude and a true ass clown in every sense of the word. Horrible service.

I had a very poor experience with Ryder and their so called "white glove delivery service" that…read moreSerta Simmons hires them to deliver mattresses. Yes, they emailed to establish a time frame and asked questions about stairs, entrances and if there was a mattress to take away. I let them know the back door would be best and that there was a mattress to take away. Well they came to the front door, knocked things over in my daughters room and never even asked about the mattress they were supposed to take away. When I contacted Sams Club about them not taking away the mattress, they said that the delivery men said there was a stain on the mattress and it was a biohazard. What a big lie. They really don't own the job they take on. What a disappointment. Poor service. Very much below expectations.

When I rented a truck I was very surprised to find a next of wasps in the back. When I tried to get…read moreanother from them they said no! So I had to pay for an exterminator to clear it out. 1/5 star. (would not recommend.

This place hooked me up with a nice large pull trailer. Unfortunately I had to cancel the order due…read moreto my truck having front end problems..

Absolutely amazing service as well as an incredible owner! Phil was more than accommodating as I…read morejust moved to the springs and wanted to drop off our trailer before we dropped off the truck. He was personable and professional, giving us a great first experience in the springs! Not only a stand up guy but also a great asset to the community, giving us recommendations and a warm welcome! 10/10 recommend to everyone both local and out of towners!

Tried to charge me $150 for smoking in the car. We did NOT smoke in that car. The backseat was…read moreburnt when we got it, but they said it was smoke free when we rented it. Long story short, I had to call the police before they "waived" the detailing fee and just charged for the days rental. The skinny manager, whose name I couldn't care less about, was a snotty, bratty jerk. First said it costs $150 to detail, then said he was the one who personally detailed it... Cops even knew it was b.s. Yup, you get what you pay for. BTW, Angel was a dear, but the management should watch how they treat, and try to cheat customers... Wish I could have given negative stars, but since I can't, Angel earned 1 star, after taking 5 mental stars away because of dishonest management.

The people on here that gave U-Save one star are CRAZY!! After missing our flight I called and…read moretalked to Joyce letting her know we were going to be late. Arriving 15 minutes before they closed Joyce informed me that they didn't have any minivans left, we would have to take a Kia Sportage. I have to be honest I kinda started to freak out because a minivan was the smallest vehicle possible to fit the "A Team". Joyce noticed the note on the computer that said I was running late and LARRY gave out the last minivan. She told me I could take one of their brand new 15 passenger vans if I was comfortable driving it. I was like HELL YA!!! This thing was like one of those Sprinter Vans, so we named it the Party Bus. After High fiveing Joyce, Joe, Renee, Holly and then giving Larry the stink eye the A Team was off to USAFA for parents weekend. When we returned they checked me out gave me a receipt and this really cool lady named Holly jumped in the Party Bus and ran us to the airport. I would recommend U Save to everyone looking for a rental in the Springs.

Good location and selection of equipment. Rented a utility trailer for the weekend. Easy and pretty…read moresimple process.

They will go against their own contract in order to save themselves money. They lie about not…read morecharging you for gas if the truck is damaged. They issued me a truck to move over 1000 miles that was damaged, and charged me 8x per gallon for the entire trip back they had to take to repair their OWN truck. I was promised a refund because under CONTRACT it states that was what I was guarenteed back as a customer. Instead they tried to charge me for the rental and all the gas as well as the tow. I refused and received countless UNAUTHORIZED transactions from my bank account from them going against what their OWN supervisors had signed off on (my refund). They then lied to my face, told me that there was no such thing in their contract, EVEN THOUGH I had been on the phone the previous night with 2 supervisors who had confirmed and signed off that I would be refunded. This company lies, and claims that when they can't refund you money, its because its out of their district. I hope none of you fall into their trap.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.