I was billed despite never using the facility or even accessing it. Didn't even complete the…read morepaperwork process. Very disappointing.

Everything is exhausting these days. Moving to a new city is exhausting. The current manager and…read moreher new weekend employee made things easier on us. Contractor was delayed in finishing home, so we had to rent a 10 by 20 unit. A week later I thought it best to rent a second unit just in case since the out of town movers were arriving late on a Sunday night. The staff made everything clear and quick. I arrived at the storage units shortly after the movers loaded their truck in order to cleanup and sweep. I found the current manager sweeping up one of our units. She told me not to worry about it which was an act of kindness because I'm exhausted. So very exhausted. Like Madeline Khan's Lili Von Shtüpp character from the Mel Brook's movie Blazing Saddles. So exhausted. I highly recommend this location. Particularly for those relocating to Monument from elsewhere.

We need storage quickly and they were very helpful with getting us in ASAP to a storage spot for…read moreour RV! We love that they have a dump station right on site all included in the monthly fee! Certainly recommend!

We wanted to share our review of Monument Storage on Old Denver Highway in an attempt to save…read moreothers from similar experiences. We rented a total of 3 units there for almost a year. They do not accept electronic payments and to avoid their late fees, I had my bank send them a check about 2 weeks before the due date each month. I forgot to stop my final payment for the month we were planning to move out - my bad. On our move out day, I went to the office to discuss our move out and to request a refund of the upcoming month that we would not be using. I was told that there were no rent refunds. I later discovered from my bank that they cashed my check AFTER that conversation and that they had already re-rented my units. We are Air Force retirees and long time Monument residents. You have other choices for storage rental in Monument. Stay away from Monument Storage.

A solid management company and location. They are fair with their customers. I have been a customer…read morefor 5 years and will continue with them.

Great location just outside the north gate of the Air Force Academy. Very clean location and…read morereasonable prices.

If you are looking for storage in the Monument area, look no further. The facility is amazing and…read moreclean, their staff is helpful and great customer service and their rates are competitive. I have used other storage facilities in the past but this is hands down the best one I have ever used. I highly recommend.

From the owner: Monument Hill Self Storage offers vehicle storage options that cater to the needs of RV and Boat…read moreowners. We have large drive aisles and a free RV dump for all of our new customers. Conveniently located off of I-25, we serve both business and personal storage needs throughout Monument, The Air Force Academy, Tri-Lakes, Palmer Lake, Woodmoor, Larkspur, Castle Rock, Gleneagle, Northgate, Black Forest, Jackson Creek, and North Colorado Springs, Colorado areas. Our storage units range from 5' by 5' spaces to 10' by 30' units. All of our units are easily accessible through drive-up or elevator, and feature wide doors and individual alarms. At Monument Hill Self Storage, we assure clean, comfortable facilities that make your trips both convenient and easy. At Monument Hill Self Storage, our storage units are clean, safe and secure. You will have the peace of mind that you are looking for in a storage facility in the Monument, Colorado area. The units have modern security features such as electronic PIN-code gated entry; motion-activated cameras and alarms, providing the peace of mind you are looking for in a storage facility. Complimentary package delivery acceptance, around-the-clock video surveillance, on-premises management and comfortable furnishings are just a few of the services offered that make Monument Hill Self Storage the wise choice for your Monument, CO self-storage needs.

I have been renting this storage for a while and I went to check my storage today and I saw rats…read moreand huge roaches, the size of a cat running around like a zoo and disgusting urine of rats all over . I'm very upset because all my things that I treasured are ruined and maanger was so so rued rude rude. this storage are very expensive and huge infestation of huge rats . they get mad because you tell them .

Staff has been wonderful and very helpful. Reserving my unit was very simple and easy and did it…read moreall online. Thank you so much!

Best storage place in town. I have stored some extra things here for over two years. The place is…read morevery clean and well lit 24/7. It has the best prices out of all the local storage in Monument/Palmer Lake area.

From the owner: Family run self storage business in the Palmer Lake/Monument area. Office hours are 8:30 - 4:30…read moreM-F. Please call Saturday and Sunday for assistance. We offer numerous size units from 5x5 to 12.5x32.

put in service request via thumbtack and was promptly contacted by daniel and we connected via…read morephone 2 days later on march 17. i needed his team to move me 6 miles from a storage unit to apartment and he said no problem and even quoted me a lower price of $125/hr. great. move was booked for sat, may 9. about 10 days later i contacted daniel again and asked if he can change that from may 9 to april 18. yes, done, and confirmed change on march 25. my move is now this week so i text daniel this morning, april 13, to inquire if we are still all set and my phone number is blocked. i cannot text, i cannot call...all communications incoming from my cell number are blocked. no explaination, no communications from daniel/team regarding any possible conflicts, etc. he simply blocked my number and that's it so now i'm left scrambling to find other services with a smaller timeline and most likely higher costs. shame on this compay/owner.

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier…read morethan scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.

I gave notice to this place back in February that I was moving, and would be moving my things out…read moreof storage. I gave plenty of notice of my intention to vacate, and moved out prior to the end of the month. I was charged for the storage unit back in March. I addressed this issue then. Nothing has occurred with being reimbursed. Fast forward to April, I am charged for a storage fee again (Now the total is up to $123.50 owed back to me). I call, they verified that I had moved out, and received an apology and a promise that I would be contacted by the manager, and that they would return my money. Well here we are in May, and I was charged this evening for the storage unit again. That brings the total to $185.25 owed back to me. I called them again and left a heated voicemail demanding that this situation be resolved by Friday. Above is my initial post from earlier this month. I am proud to announce I have an update to my situation. My situation has been resolved, and I received full reimbursement. I would like to say thank you to Mr. Richard Graham (the owner) for personally looking into and addressing this issue. I appreciate him taking care of this matter, and recouping the fees that I was assessed. Overall, I had no issues with storing my belongings there when I was occupying storage. Dewayne

My husband lost his keys two young ladies who in the front office are the best,totally helped me…read moreout they were kind and professional broke my lock gave me a new one and I went about my business if you are looking for a space for storage I recommend this place! Thank you two for your help totally appreciate it.

From the owner: CubeSmart Self Storage of Colorado Springs, CO offers affordable self storage with premium…read moreamenities. Our 2742 North Gate Blvd location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!