The owners are fabulous and keep the place tidy! They are super easy to work with and I highly…read morerecommend if you are in need of storage. I have used them twice in twenty years and I can count on my storage unit to be safe and not worry. Friendly and well maintained!

People are amazing! I don't write reviews often, but I will…read moretake the time out for these guys! Very well priced with a very upbeat staff!

A solid management company and location. They are fair with their customers. I have been a customer…read morefor 5 years and will continue with them.

We have stored our RV here for over a year. This storage facility is immaculate. The manager & team…read moreare fantastic; Helpful, friendly, professional, courteous. We would use this facility anytime.

The attendant is awesome!! I've only seen one guy at work on site, but he seems to be there all the…read moretime. Impeccable customer service! We were loading some stuff out in a u-haul. There was a lot of ice in front of our unit; before I could even ask he had already got the bucket of ice-melt and was headed over to spread it. On other occasions, he has walked over with bottled waters and offered to our group. I think the units are a little pricey and I recently received notice of a rate hike, but there is a customer bathroom on site which is extremely nice.

Impeccably clean property! Exceptional security! Great pricing! Outstanding customer service!read more

Do not give these people your money!! I was appalled by the nastiness of LORI who apparently is a…read moremanager, and her complete lack of professionalism in a business setting!! APPALLED! And the fact that she is trying to rob me with a multitude of ridiculous charges BEFORE a new month has even begun is WRONG!! Wrong , wrong, wrong!!! A "pre-lien" charge of nearly $100 dollars on something that is not even 30 days past due????? Thats good business! A premiere storage facility??? There are not even any lights anywhere once it is dark outside! If you go after dark.....bring your own flashlight!

DO NOT USE THIS HORRIFICALLY, UNPROFESSIONAL, GROSSLY NEGLIGENT STORAGE FACILITY!! They rent out…read morestorage units with severe water leakage problems while charging a fortune. I had professional movers store my items in this horrible place. When I recently started moving things out, very many boxes and some furniture items were severely damaged and completely ruined due to black mold from water getting into the unit. Boxes were completely soaked through & some even fell apart when moved. The owner actually griped at me saying their lease stated not to store "any heirlooms," etc. in their facility. She tried to use the excuse that the storage unit "is not climate controlled" when water being allowed to pour in and severely damage items has nothing whatsoever to do with that. Rather than apologize or do anything whatsoever to help me recover any loss, the highly unprofessional owner I spoke with started griping me out saying I signed a lease basically stating I'd be perfectly happy to rent a dump that didn't protect any of my belongings in any way, shape, or form! EVERYONE BEWARE: NO RENTER OR HOMEOWNER POLICY COVERS WATER DAMAGE DUE TO THE SEVERE NEGLECT ON BEHALF OF MWSS IN NOT TAKING CARE OF THEIR STORAGE UNITS!! The owners care ZERO whether anything of yours gets trashed from water damage which is THEIR FAULT. They also never answer their phone when you call, and you have to wait days for a return call. If you ever have an emergency, you're out of luck and they don't care in the slightest. I hope everyone who has this same awful experience with these uncaring, greedy, unprofessional, horrid owners of MWSS starts suing them and they lose their business and everything else as they deserve!

I tried to have a 20 foot unit delivered and talked to the owner Jock. I was gathering information…read morefrom them and wanted to see if a unit could be delivered on a certain day. He replied" did you read my email"? I did and said I am looking to see if it would be possible to be delivered on that day. I sent him the information and asked again, if he could deliver on that day. He replied " It is not gonna work and I needed to get a different company." I would definitely not waste my time calling them.

The staff is incredibly kind and helpful. Steve remembered me by name and was always a pleasure to…read morework with. We kept our stuff in a storage unit there for over a year. Never had any issues and when we took our stuff out it was all in perfect condition. Very affordable for storage as well. Highly recommend!

My fiancée and I just rented our first storage unit here, and our experience was fantastic thanks…read moreto the manager, Corky. We ran into an unexpected couldn't-be-opened issue with a lock we brought ourselves, and what could have been a stressful situation turned into one of the best premium customer service experiences we've ever had. Corky was incredibly friendly, professional, and genuinely wanted to help us get everything taken care of. He made the whole process quick, easy, and completely stress-free. What really stood out was his attitude. He was patient, knowledgeable, and easy to talk to. We even shared some laughs while getting everything sorted out, which made an otherwise frustrating situation very enjoyable. Corky also looked so badass with the lock grinder too. It's rare to meet someone who is both highly professional and genuinely personable. Customer service like this is becoming harder to find, and Corky is a perfect example of how much one great employee can elevate an entire business. My father does a storage unit at a different location and has been having some complaints, but here, I have had no issues and now my father wants to come to My Storage at Jackson Creek. Because of him, we left feeling confident that we chose the right storage facility and that we're in good hands. The facility itself is well secured with cameras everywhere, super clean with a large open layout, super easy to set up a unit and get going, and is quick and efficient at high quality with handling anything regarding their customers. If management sees this, Corky absolutely deserves to be recognized. I had him prior to this incident when I was setting up the unit itself. Employees who care about their customers the way he does are a huge asset to any company. Thank you again for making our first experience such a positive one!

I recently had to work with My Storage at Jackson Creek to address a storage unit rented by my…read moredeceased father. Everyone there was helpful and worked with me to manage the rental and emptying of the unit. I would like to especially give thanks to Corky for all of his excellent assistance. I would strongly recommend this facility to anyone in Monument, CO.

John and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier…read morethan scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.

I gave notice to this place back in February that I was moving, and would be moving my things out…read moreof storage. I gave plenty of notice of my intention to vacate, and moved out prior to the end of the month. I was charged for the storage unit back in March. I addressed this issue then. Nothing has occurred with being reimbursed. Fast forward to April, I am charged for a storage fee again (Now the total is up to $123.50 owed back to me). I call, they verified that I had moved out, and received an apology and a promise that I would be contacted by the manager, and that they would return my money. Well here we are in May, and I was charged this evening for the storage unit again. That brings the total to $185.25 owed back to me. I called them again and left a heated voicemail demanding that this situation be resolved by Friday. Above is my initial post from earlier this month. I am proud to announce I have an update to my situation. My situation has been resolved, and I received full reimbursement. I would like to say thank you to Mr. Richard Graham (the owner) for personally looking into and addressing this issue. I appreciate him taking care of this matter, and recouping the fees that I was assessed. Overall, I had no issues with storing my belongings there when I was occupying storage. Dewayne

WARNING!!! DO NOT RENT A UNIT FROM THESE SCAM ARTISTS!!!!…read more I have rented from various storage facilities over the years during many moves and this is by far the WORST experience I have ever had. I rented a 5x5 unit from them but upon even moving in, even stepping foot in this facility, I realized I needed a larger unit. I called to see if I could be changed to a larger unit and was told that I'd have to just pay for BOTH units for the following month and then "move out" of a unit I have NEVER EVEN MOVED IN TO. I decided that I'd go with a different facility completely at this point and asked for my account to be closed to which I was again told I'd have to "move out" in person... MOVE OUT OF A FACILITY IVE NEVER BEEN TO?! About two weeks ago someone reached out to me about my unit saying it was red tagged or something to that nature. I said once again, I've never been to this facility, I've never been in the unit and I asked to stop being contacted and billed for this weeks ago. The man I spoke with asked if they had my "permission" to access to the unit to confirm it's empty. I told him that I don't even know how to access the unit so sure! have at! 3 days later I'm charged for the unit. The first person I spoke to said that they could see id never been there and could see that it was confirmed empty. They disconnected and when I called back I got "Darian"... she said that I won't be charged after this month but they have to "confirm" I've "moved out" so that's why I was charged again. You're joking. Everything is electronic... you know that I've NEVER been there and it doesn't take a week to determine whether I've moved out or not when I have quite literally NEVER moved in. I have disputed this with my bank and the bank is getting kickback. The charge is minimal but it's the principal of this. I'm going to pursue legal action if the charge is not reversed and I've already reported them to the BBB. Charging people for services you aren't providing them is illegal and trying to convince them that you need all this time to confirm x, y & z may work on someone who doesn't understand that all of this is electronic but it doesn't work on me. It's not bad enough y'all have had INSIDE JOB theft? You want to continue the bad reputation by charging people for things they aren't even receiving? I went with another facility and have had nothing but the BEST customer service and EASY payments, move ins, access, etc. save yourself the stress and do not even risk working with a facility that's this scummy.

I hate this place. There's nobody physically there to help with anything! They have a "virtual…read moreassistant", and each time I've used it, it takes at least twice as long to get anything done! There is a "manager" on site, but who knows what he does. He doesn't help the customers. My rent more than tripled in the last couple of years. Out of nowhere I got an email that said my storage unit was found unsecured. I just moved to a different (smaller, less expensive) unit a month prior. When I called to try and get some answers, nobody answers and I leave a message. I also sent a reply email. Someone finally called me back a couple of hours later and explained that my unit was likely locked open. They put a lock on my unit and the email said I was being charged for it. I go over to my unit to investigate, and what a runaround! First, I get there and my original lock is nowhere to be found. So I go back to the main office. I then get told that they know nothing about my lock and that I probably had a break in. I go back over to my unit to look at the contents and nothing appears to be disturbed. Meanwhile, I have to use the password key pad for each entry and exit, and the new explanation makes even less sense. I purchase yet another lock from them via virtual assistant. So very frustrating that I can't just talk to a person in person. It's a huge waste of my time. When I asked why they have a manager on site the assistant said they are there to clean the property. Sounds pretty cush to me. I'm not planning on staying there much longer. Don't rent a storage unit here.