I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

This review is probably a bit overdue, but having used other UPS Stores for mailbox services, this…read moreis the standout. They have excellent service here and always a pleasure to deal with. Jesse and Ike (he has recently moved) have just been great from the very beginning. If I owned my own business, I'd hire these guys myself. It has also been a convenient location with King Soopers in the same parking lot as well as an adult beverage store that has a magnetic attraction to my wallet. I can't speak to the shipping costs, only the mailbox services. Hope this helps, and if you need a UPS store, this is the one.

I went here for two Amazon returns. The staff was super friendly when I walked in. They greeted me…read moreand they were friendly during our transaction and told me to have a great day. I think this is an excellent UPS store and I would highly recommend it for all your Amazon returns or shipping needs!

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

Sold an expensive china piece and had them pack and ship. It arrived in perfect condition. Highly…read morerecommend!

I have been coming here for about a month and was ok with place when i would leave my package off…read more As of today beware customers do not come here, i waited to get service a good 10 minutes not being acknowledged, and i had to say hello . I asked if she was the owner she said well my parents are, even after that not even a sorry for the wait she lied to me about having conversation with other customer. I felt discriminated and if I wouldn't have said anything she would have ignored me. This is after a long day at work.

Offers shipping/receiving of all your small package needs…read more Sells packing supplies at competitive pricing. Most importantly to my family, they offer P.O. boxes of all sizes for lease to those that have the need at a great rate. As a victim of mail theft and subsequent identity theft, the option of a secured facility receiving mail on our behalf is priceless. All of these services and more with a smile from helpful staff. Glad to do business with my local UPS Store!

I got absolutely no help to send packages back that I didn't request. I asked if there were options…read moreof any kind I was told only if I went to the post office to get a label and then come back to UPS and pay to have them try to ship back to sender. I am a new amputee. There was a big vehicle parked in front that took up the handicapped plus another space. The vehicle was not for a handicapped person. It always seems difficult to use this business. I have lived in the area for 30yrs and try to give anyone the benefit of the doubt. I will not return to this UPS store and I would not recommend it. To answer the question how to improve. As a business owner myself for 30 years, I would consider for this business to get people in there that know about customer service and not having a bunch of people hanging around taking up parking spaces for people that really need easier access.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

This UPS location is my preferred store. Even though there's a UPS closer to my house, it's really…read moredifficult to get in and out with parking, etc. This location on Hartsel off Randall and Woodmen by Furry Friends is so convenient by offering a lot of parking. The staff is very nice and efficient.

Service: 5/5 Value: 5/5…read more I always have a pleasant experience whenever I need to return my Amazon items and, if you have ever needed to return multiple packages, you know how discombobulated and self-conscious you can feel. The staff has never made me feel like a hassle or problem. This time around, in addition to dropping off my Amazon returns, I needed color copies made for a project that I've been working on. The young lady who helped me was such a darling and so patient with me as I communicated the exact configurations I needed for my copies. I believe each colored copy was around $0.70-0.80 depending on the paper size - totalling my 5 copies to be around $4. I was a bit apprehensive about getting copies made but this painless experience has made me excited for any future copies/paper needs I might have. Thanks for always providing a positive experience, UPS.

I had a really frustrating situation with a Walmart return and ended up at this FedEx location…read more Noland was working and was very patient and helped to resolve my return. He took the time to let me email him the return code, printed this for me, and made the return; at the same time attending to other customers. I wanted to share how much I valued Noland's professionalism, empathy, and helpfulness!

staff was very friendly, patient, helpful and knowledgeable. I needed to forward a package for a…read morefriend who needed to take it out of country within a couple of days. Although I did not know where to even start with how to handle it best, the FedEx team member was very friendly and patient in explaining different options, costs, etc. In the end, the package was delivered and received in time for the trip. THANK YOU!!!