staff was very friendly, patient, helpful and knowledgeable. I needed to forward a package for a…read morefriend who needed to take it out of country within a couple of days. Although I did not know where to even start with how to handle it best, the FedEx team member was very friendly and patient in explaining different options, costs, etc. In the end, the package was delivered and received in time for the trip. THANK YOU!!!

I went to this Fed Ex today to send 2 important notarized documents for an international legal…read morecase. The employee who helped me was Jacob and he was great; patient, very knowledgable and helped me with a bunch of stuff I had to fill out online and the payment. Truly, if had not been for him, I wouldn't have been able to do it. Make sure you don't loose him and give him a raise and promotion.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

Fedex if you live in a city is probably pretty good. However, if you live in a rural community…read moresucks. So if you are a company that uses fedex and the delivery address is not a city and you care about your customers use something else. They have delivered to me up to three weeks late.

FEDEX Driver's are liars. It was FEDEX drivers input information into the system trying to blame…read morecustomer nit available, weather bad; was not since weeks ago, then seller changed delivery date; not true, then for 2 more days says being delivered and wasn't. These are the people you FEDEX hire. WORTHLESS! Unless this is FEDEX policy to nit enter any information that FEDEX is fully incompetent.

I went here for two Amazon returns. The staff was super friendly when I walked in. They greeted me…read moreand they were friendly during our transaction and told me to have a great day. I think this is an excellent UPS store and I would highly recommend it for all your Amazon returns or shipping needs!

I'm 70 this year and things are getting harder. I buy most household goods from Amazon. The return…read moreinfo from Amazon was confusing. The young lady that was running the store was so helpful. She showed me my return info was incorrect, there isn't a Whole Foods within miles of me and on one I said I had a box and label and I didn't. I stayed there and reset my refund/return info. In the meantime the store had filled up. She took care of everyone, one at a time, in a timely manner yet no one was rushed. We then finished up my returns. Yesterday I went back again and she showed me how to use the self service area, I would recommend this UPS store over any of the others, she treats the customer with care, especially the Seniors. I will get her name next time and add it.

I got absolutely no help to send packages back that I didn't request. I asked if there were options…read moreof any kind I was told only if I went to the post office to get a label and then come back to UPS and pay to have them try to ship back to sender. I am a new amputee. There was a big vehicle parked in front that took up the handicapped plus another space. The vehicle was not for a handicapped person. It always seems difficult to use this business. I have lived in the area for 30yrs and try to give anyone the benefit of the doubt. I will not return to this UPS store and I would not recommend it. To answer the question how to improve. As a business owner myself for 30 years, I would consider for this business to get people in there that know about customer service and not having a bunch of people hanging around taking up parking spaces for people that really need easier access.

Do not use!!! I ordered medication from my online pharmacy and had it shipped overnight since I was…read moreonly in town for two weeks. My pharmacy shipped it via FedEx (which I was unaware of) and the UPS store sent it back because it was not shipped by UPS! I spent $50 on shipping and have no refills of my prescription left. The UPS store did not tell me that it had to be shipped by UPS in order for them to accept the delivery; however, they accepted another package for me which was shipped FedEx!

They were great! The entrance was kinda tricky to find, but the customer service was above…read moreexpectations and I thoroughly enjoyed my experience shipping with Navis.

Outstanding customer service! I had a large box that needed to be shipped from Colorado Springs to…read moreIndiana. The initial quote was high, in fact more than the original purchase. The agent said "let me see what I can do with a possible 3rd party". It took a few minutes to finalize but wow what a difference! Thanks team. A very happy customer!

I love this location. They are not always fully staffed, but they are extremely friendly and…read morehelpful. I go here since my work is right around the corner and am always taken care of promptly and with a smile!

Stop smashing boxes it has medical supplies in some of my packets are destroyed. If it's smashed…read moreyou report it so it can be handled in a professional way this is why postal services may end up out of business.

Both Maggie and her mom are the best at what they do. I have used them for 15 years and wont use…read moreanyone else.

Maggie's was a great local find for a particularly difficult shipping experience for me and she…read morecouldn't have been more helpful. I'd needed to ship a number of large boxes overseas and was directed to Maggie's by my Dad who's previous experience with this shoppe had been work related. After a phone conversation that cleared up a number of my questions Maggie's was able to help me secure the shipping I needed to get my items to their destination. Thanks for such great help, friendly service, and making a stressful experience such a relief.

The Asian gal who rang me up on the front register yesterday was oblivious to the fact that I had…read morebeen standing in line longer than the guy who came into the store to make a return and longer than the lady who was asking about the printer ink! Never once did she apologize for helping them before me! Even the lady who was asking about the printer ink apologized! Super annoying and frustrating! I never said a word why bother!

Walked up at 10 minutes before they closed for only two quick Amazon returns and the associate or…read moremanager very rudely closed the gate in my face. First time ever coming to this location as it is the closest to my home but will be going out of my way to other locations or shopping and doing Amazon business elsewhere. It's weird when a business has store hours but the managers are allowed to close prior to that.

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.