The only helpful person here is Dawn. The staff leave early, don't communicate properly about…read moremailing protocols and are just rude.

Tamika is very rude she a refresher in people skills and customer service skills told I have to go…read moreget a ID with my new address on it to get my package

This post office and post officer carriers are thief's. On numerous occasions my bank cards and…read morecredit cards have been stolen (before they were delivered) and then used for numerous things. When I call to inquire how does my card that was not delivered have a balance on it and tell them it had to be the mail carrier or the mail sorter who took it I am told that they cannot make accusations about it. But who else would have my card. Now I have been waiting 11 days for my medication. It was set for deliver on the 16, I checked my ring door bell no one came to my door. No missed delivery marker was placed. Only way I knew my mail wasn't delivered because I called the VA to see where my medication was and they provide me the information. Then they stated my package would be delievered the next business day. That was a fat lie because they didn't even attempt to deliver it until the 22nd. I didn't know that it was that many nonbusiness days 18-21 now come on. Make it make sense. I can trust this post officer and the mail carrier as far as I can throw it. Oh the laughable part is that they are stating my house is not accessible. I have no gate. If the jehovah witnesses, girl scout cookie girls, solar panel sales man, alley cats, wolves and other creatures can get into my yard then why not the post carrier. I know why because she was too fucking lazy to lift her legs out of the van to walk them up the walkway and then ring my doorbell. She must be blind too to not see I have cameras on my house and can see that the deliver that she attempted was her just driving past my damn mailbox.

I was just here yesterday to check my post office box and saw trash spilling over. I came in today…read moreand the SAME trash is sitting there with more piled on top with the SAME trash on the floor. I'm surprised at this. Please clean up! Gross and completely UNSANITARY!

This location the female manager has the nastiest attitude as if she doesn't want to be there…read more Really bad. Change manager.

I've done some research since my package arrived at this location (idk it just says Willow Springs…read moreIL) the day it was supposed to be delivered. Since about 2018! (3years) I have seen plenty of testimony of people both confused and annoyed with packages in limbo for weeks if they even get them. This location definitely has some issues going on and it's a shame any mail comes here. If I had my new pillow delivered maybe I wouldn't of slept so badly to leave a salty review.

Who reviews a Post Office? After receiving consistently great service from the Olympia Fields USPS…read moreoffice, I decided to! Efficient, above and beyond service. Small town, friendly feeling. Everyone at this branch is always so pleasant- staff and customers. All of the staff are nice, but Kim is a superstar! Best USPS employee I have ever dealt with. Great job, Olympia Fields Post Office!

Country Club Hills Post Office at 183rd St, in Country Club Hills, ILL., is a smaller post office…read morethat can get quite busy at times. With fewer staff members, the wait time is what you make it. Often the workers are friendly and knowledgeable. The store is clean, organized, and well lit. The post office is located in a strip mall with several businesses. For your convenience, there is a drop off mailbox as you enter and exit the mall.

My mail was just delivered at 7:10 p.m. today on Friday, October 2, 2020. Pitch Black outside. This…read moreis utterly ridiculous! Their service is getting worse than better. About three months ago, I was returning a package by "Return To Sender," and the male postal clerk refused me to track the package in any shape or form. I wanted to know when they received my package so I would know when to expect my refund. The company knew I was returning it but I couldn't track the package. One would think he was paying for it, but NO! Also, just two weeks ago, I received a stack of mail belonging to my neighbor on the next street over and I called out to him but he ignored me and kept driving down the street. This post office in Country Club Hills is a JOKE!

I've been coming to this location for over a year and have always experienced great customer…read moreservice. The workers are always patient and take time to answer your questions or concerns, even when overwhelmed with customers.

Mid Dec 2020. I have a package sitting in this USPS Post Office/Sorting Facility for 7 days…read more Evidently the mail sorters are moving as fast as their Desk Personnel or trying to give Bell Gardens CA a run for their money at poor service.

Recently when I went to mail a package at the Glenwood Post office I was surprised to find a…read morepersonal male employee. I told him I was shocked since many past experiences with their employees has been awful. Rude is not the word for them. One had the door locked with a sign on the door, in the bathroom, will return in 15 minutes. I waited 15 minutes with no clock in the lobby and then started making noise. How do I know when she left the desk???? She came out belligerent asking me if I was making the noise. I was the only one there. so I was shocked to find new personal in this branch and thankful for the upgrade.

On the morning of July 6, an envelope was mailed using Certification. Today, July 13, the envelope…read moreis lost and the post office cannot tell me where it is. It left Glenwood, and received in Burbank and that is as far as it got. They cannot tell me where it is, if it ever left Burbank, why it took 3 days to get there. Delivery was suppose to be on July 9. I was told today that it would be 3 business days before they would get back to me with an update. That will be 11 days since it was done at the post office. This is unacceptable. The evelope has original, legal paperwork that cannot be duplicated and I have to assume it is lost or stolen because the postal service has no idea where it could possibly be.

Friendly post staff, quick help. I just needed my letter to go priority. No issues. What else can…read moreI say? It's in the quiet town of Matteson, where I grew up. Still a quiet town with wonderful people.

Matteson Illinois post office is by far the worst post office in Illinois. I received a message…read morefrom Matteson post office that my package was delivered to my home on 05/02/2026. I went to my home front porch, there was no package delivered. On 05/03/2026, I went to the Matteson post office to inquire about my missing package. i was greeted by a angry looking employee working the front desk, no smile, no good mornin, nothing but a angry face. Then another employee checked something in the back, and told me that my package was misdelivered. She stated to my information and stated that someone would get my package, and deliver it that even.well it now 05/07/2026, haven't received my package yet, and haven't heard anything from the post office concerning the whereabouts of my package. Ain't nothing but a bunch of liars at that post office. Something ain't right about that post office. I will be filing a formal complaint against Matteson post office. Warning stay away !!! wish I could have given zero stars.

Staff is always Professional, polite, kind and thoughtful. They have a thorough knowledge of…read morepackages, pricing, etc. They are always able to answer my questions completely and correctly.

I've come here a few times to mail things and I like the friendly staff and service and what's nice…read moreis that you don't get encountered with homeless people harassing you like you would at locations in the city. The lobby is clean and presentable they do however need to make one small change and that is putting on an extra person to handle specific things such as buying stamps only and nothing else to get the line moving faster so people can get in and out. Other than that I don't have any real issues with this location.