I had a great experience at the UPS store in Rice Lake, WI. I could tell this is a very busy store…read moreby the amount of shipments piling up in the back of the store. Not to mention, I believe the closest store is several miles away. I didn't use this UPS location for shipping service but used them for the Notary service they provide which was just $5. I did call ahead to mark sure they had someone available. I walked into the store and grabbed a spot in line. When it was my turn I asked for the Notary. The nice attendant behind the counter called the notary and actually grabbed a stool from behind the counter for me to sit and wait. I observed the two women behind the counter working and interacting with the steady flow of customers walking in for various things such as shipping, printing copies and finding shipping boxes for shipments. They were both very professional and gave great customer service. The Notary came out a few minutes later, checked my ID, quickly and professionally notarized the document. His name is Vishal I believe. Very friendly and kind. If you're looking to utilize any UPS service, this is a great location.

Ever since this location came under new ownership, the customer service has noticeably declined…read more Unfortunately, this experience was no exception. After leaving the store, my daughter realized she had forgotten to scan an additional parcel that was inside a package she had already processed. While she understands the mistake was her own, the way she was treated when she returned was completely unnecessary and unprofessional. She simply asked if it might be possible to locate the two packages she had dropped off about an hour earlier, which were still in the brown shipping bags with her name on them. Rather than receiving a courteous response, she was met with rudeness and a dismissive attitude. Mistakes happen, and she accepted responsibility for hers. What was disappointing was the complete lack of customer service, professionalism, and basic human kindness. A little patience and courtesy go a long way, and unfortunately, those qualities were missing from this interaction.

Super friendly and so convenient! Used to have to literally drive miles to get to a post office,…read moreetc. Now I can walk there. Tons of services including shipping, mailbox rental, shredding, laminating, notary, passport photos, faxing, scanning, gifts, etc. Locally owned by a family who's lived in the area their entire life.

From the owner: Mail N’ Ship is a locally owned - packing, shipping (FedEx, UPS, USPS), boutique-style shipping and…read morebusiness services center dedicated to making everyday tasks easier, more efficient, and even enjoyable. We offer a thoughtfully curated range of services including packing, shipping (FedEx, UPS, USPS), mailbox rentals, notary, laminating, shredding, passport photos, faxing, scanning, and unique gift items all under one welcoming roof. What sets us apart is our attention to detail and commitment to customer care. Whether you're mailing a package across the globe, renting a secure mailbox, or simply stopping in for a quick fax, we ensure every interaction is clear, professional, and personalized. Our space is designed to feel like your “away-from-home” office efficient, friendly, and always ready to help. At Mail N’ Ship, we don’t just move packages, we build trust, simplify errands, and support our community with services that are as reliable as they are refined.

Doug and Kolby are great people, I called Doug at We Haul For You, to fix what Unique Movers…read morecouldn't do. Kolby and his crew showed up on time, rearranged my 26 foot Uhaul that had been loaded badly already (moving to Alaska from MN). Got everything nice and snug, and then loaded what I needed from my apt and garage with a little room to spare. Kolby and his young crew were very respectful and moved things quickly, asking me along the way what should be loaded or not. My stuff was complicated. Got it done in a minimal amount of time too. The following day, I went to uhaul to pick up a car hauler, only to find out that they could only hook the trailer to the truck and help to load my vehicle, but they couldn't strap my vehicle to the trailer. Also the trailer didn't have straps, it was a toy hauler. I am a senior women, I don't know how to do this. After calling a friend for suggestions, and a tow company that couldn't do it, I called Doug. They were just finishing a moving job, he said they'd be there in about 30 minutes. And they were. Doug went with me into the uhaul store and picked out the straps I needed, and he and Kolby got my Jeep all strapped down. Even checked that the trailer was on the truck hitch correctly. They saved me twice, I am so thankful, I was finally able to get on the road. If you need movers, call Doug. Doug and Kolby are wonderful, and they will calmly, quickly and respectfully get your move done.

The owner, Doug, was super responsive, flexible, and professional…read more I had a move from the west side of Minnesota to the East side of Minnesota, and it was a 13.5 hour round trip job, and they were super happy to help! Ben and Vern were my two movers, and they were super strong, kind, quick, efficient, professional and had everything packed up in an hour! Once we got to the new place, they unloaded in the same amount of time, and helped me lay out the rug in the bedroom too! They took super good care of my stuff, no damages at all, and were encouraging each other throughout the process and it was great to see their teamwork! I am super appreciative of Doug, Ben and Vern for their help with my move! I would use them again in a heartbeat! Thank you, guys!

Exceptionally rude. Young dark, long haired man, telling me that they had never done the kind of…read moreshipping I was requesting, when several years ago, I had been the one dropping the shipment off! Stated they had NEVER done that. He was incorrect and exceptionally rude. Current owner did not correct him, nor try to make our visit any better.

Worst service ever. Rude, unhelpful and long lines because clerk is so slow. I have been here…read moreseveral times and it's always a terrible experience.

Always busy, but they definitely work hard to keep the waiting line to a minimum. I have always had…read moregood, courteous service in this store.

Poor attitude they act like they are just want to grab Amazon returns. If they want to be a…read moreshipping point. Designate one clerk for that purpose. Call the store they never answer the phone. Change the printer ribbon once is a blue moon so you can read a tracking number to cheap to do that even. I ship Fed EX from now on

This is not specific to the UPS store in Duluth, but the shipping center there. A box was…read moreovernight shipped but the driver drove right past. Had to pick it up after 2 days. In addition, when a complaint was filed at the Corporate office, they denied it with inaccurate information. Receipt copies have been sent but, 2 weeks later...crickets. Couldn't be more displeased with UPS and jacked up prices with NO customer support.

This place is a disaster. Employees seem constantly frazzled and confused. I receive notifications…read morethat a package has arrived, but when I get to the store I'm told they have no record of it. Amazon notifies me they've brought packages to the UPS Store, but employees will claim otherwise. I pay extra for locker service, but my packages are rarely put into my locker. When I ask why, I'm usually told that "there's a problem with the lockers today." These daily locker problems have been going on for months. I've had several packages go missing, either misplaced by employees or put into the wrong lockers and stolen by other customers. When I've been able to prove they've lost a package, they delay replacing it by carrying on "investigations" that go nowhere. They then promise to write a check to replace the package, but claim only the manager can do so. The manager is conveniently never there when I arrive. I am constantly frustrated by this UPS Store. They don't seem to have the desire or the ability to improve.

I like the people and the services they provide. I have had a mailbox for three years with them and…read moredo most of my shipping through them as well.

Very friendly, easy, helpful. I was sending a return and the company was provided a FedEx label and…read morethis company is close so I went there. They also processed my regular mail and even sell stamps...easy! They are also a UPS center so this also very handy. I plan to use them most of the time.