I bought the Mailnut. I am so happy with it. The wind blows here so much and so hard our plastic…read moremailbox door wouldn't stay shut. A credit card payment blew out and have never found it. I spent awhile Googling about what to do with the door and finally found the Mailnut. It works so well. Thank you so much for this.

This company installs mailboxes, basketball rims, removes basketball rims. They are NOT A POST…read moreOFFICE. I needed to remove a 20 year old basketball pole that was leaning over and found via a google search. Their address is Wisconsin, but they serve the suburbs of Illinois. The company within US POST is called LAST SHOT and they handle the basketball pole install or removal. I called John and he called back the same day and gave me a quote on the phone. He called the day before coming out and was able to get the pole out, refill the hole and lay seeds within 1 hour. Great job, extremely personable.

Horrendous experience working with these people. They first wanted to charge over $500 to ship an…read moreitem UNDER freight weight. They then told us we had to hand palletize the item and bring it back in another day. After complying with their demands they refused the package saying they had no way of handling it. They then said they could schedule a pick up but another day but that I had to bring it back but they refused to insure the item. This after saying they wouldn't ship it. The older female working then jumped in saying the whole item was too large and it must be taken directly to the main fedex hub but when I called Fedex they told me Pakmail was the place they would pick it up. I wasted shipping days, 110 dollars on supplies to pack it as they demanded and I still haven't been able to ship it. I was able to contact UPS and found the shipping actually came to $197 dollars and they would come directly to my home and take care of everything for me. I found them to be rude, unhelpful and their lack of knowledge is a disservice to all. Cut out the middle man folks....

One star is pretty generous. The man at the counter was really grumpy and rushy. In his rush,…read moredespite me being the only one in the store, shipped all of my books to the wrong place. I had the labels with the book but he decided it would be cool to ship two books to the university and one to Amazon when that was backwards. This place can suck it!! I will not be going back. THANKS FOR NOTHING PAKMAIL!

Fast, been done on time.read more

I was just treated so shockingly rudely by a staff member at this store that I am still shaking. A…read morefew days ago, I ordered 10 4x6 cards to be printed. I sent two images- one that was labeled "inside". I thought it was pretty clear I wanted "cards". They even asked if I wanted envelopes. When I got to the store I saw that they had printed they them as flat cards not folded cards with the image inside. I said I asked for cards. These were for a group gift where I wanted each person to be able to write another message in the cards. The cashier asked for the person who made the cards to come out to speak to me. He was immediately rude and combative and said those are cards. I said I can show you the email where I asked for cards with two images- not a postcard. He then said "don't call me a liar". I was completely shocked and said I never called you a liar and I don't think that's a very appropriate response. He said "well don't put words in my mouth". I said I never put words in your mouth I just said I ordered a card with an image on the front and one inside. Shockingly he said you know what- just take them and go elsewhere and waved his hand at me. He completely escalated and was combative in a situation where I was in no way being rude or aggressive. He could have easily said if you want "folded cards" we will have to charge you more and I would have happily paid for them. I've lived in Woodbury for over 25 years. I've never in my life been treated by or talked to like that by someone at any store anywhere. I was so shocked I was literally shaking when I left. I turned at one point to a clerk working at another register with bug eyes like "what is happening here" and he shrugged his shoulders at me! Like this is how they talk to their customers. I went online afterwards to their website to see if they have had other issues with rudeness to customers (they have). I was in disbelief to see that the person I looked at appears to be the same person shown online as the franchise owner. Before I walked out I think he started to realize how out of line he was and he said well I can reprint them for you but at that point I was so in shock and couldn't believe what had happened I said no and left very shaken. Unbelievable.

DO NOT USE THIS LOCATION!!!! Very rude staff!!!…read more The staff and management is extremely rude. I sent an urgent package with medicine that was needed for family over night guaranteed delivery and spent over $160. The store refused the package twice even though their website doesn't say anything about about not receiving packages without having a mailbox. They were only concerned about selling me a mailbox for the one week my family is in the area every year. No one attempted to call me to let me know there was an issue so that I could rectify the situation so that the urgent medical supplies could be received by my family. The last individual I spoke with who did not give his name used passive aggressive terms like " brass tacks" and just told me if I didn't like it to call the UPS 800 number then proceeded to hang up on me. When I called back to ask the name of the individual somehow everyone had memory loss.

I've been in the store many times. Even when there's a line going out the door the employees are…read morecheerful and provide great service. I want to call out Nicholas as he's help me many times and today he was working with two customers at the same time. He provided me information about my non-amazon shipment that most others wouldn't have know. He's a wealth of information when it comes to shipping. Thank you!

Have been to this store several times and always found the employees to be friendly and helpful. I…read morecame all the way down here from Brainerd because the UPS store there is really BAD. I will do all my shipping and returns in Forest Lake now.

I was pretty impressed with my experience here over the holidays. I refused to wait in line at the…read morepost office so I ended up here. There was a pretty good wait here too, but they kept it moving. Had everyone grab a number so you could wander around a bit....look at greeting cards and office stuff. I've been surprised at how many people don't realize you can ship USPS stuff here. Friends of mine were like "seriously? That's not just for UPS pick ups?" Maybe I just have dumb friends.

3:31 while I was standing in line. You have to be kidding me. Seriously the fact that you are…read moretrying to defend that action is incredible. Good luck to you. No need to respond. Sir, You entered the store at 3:30pm. It was explained on the phone to you that the employee handling notary work today needed to leave by 3:30pm. I'm sorry that you feel customer service wasn't delivered in this situation, but if you were on a deadline for this, surely you could understand the time constraints of the employee as well. The employee you dealt with at the counter wasn't informed why notary services weren't available after 3:30, just that they were not. Your Team at The UPS Store 808 Carmichael Road Hudson, WI 54016 Phone (715) 386-2222 Fax (715) 386-2121 Web https://www.theupsstore.com/5335 From: Vito Mitria vito@beaconmgmtadvisors.com Sent: Wednesday, September 9, 2026 5:25 PM To: The UPS Store #5335 store5335@theupsstore.com Subject: Lost Customre....you need to explain customer service to your folks...if i could give you a ZERO as a rating, i would. CAUTION! This email originated from outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin. So I am a customer of a UPS store in Chicago and find myself working up in Hudson, WI these days. I needed a document notarized and was told on the phone that the notary would leave at 3:30 today. I rushed to the store and arrived a few minutes before 3:30 and waited in line. I made it to the counter and told the gentleman that I needed a document notarized. I was told that notary services ended at 3:30. I said I understood and that was the reason I was there at 3:30. I was then told that it was 3:31. 3:31 and so I couldn't get the notarization done. I would have preferred that he friggin lie to me and have said that the notary was gone, not that it was 3:31. I will be working up here off and on over the next year and I will never utilize the services of this location.

I stopped by to get some stuff printed. The lady said to come back that the person who does…read moreprinting is on break. I said when will they be back. Her response was I don't know. I asked a few more questions and received no answers so I left.

Do not go there for your printing needs. We were planning our daughters wedding and needed some…read moreposters printed and placecards. Got a price at Fed Ex. but thought I would stay local as Amanda said she could fill my needs in time. I sent her the info and was very hard to communicate with. I finally got my posters and placecards the day before the wedding!!! The 4X6 poster was far from perfect and let me know on Thurs. night (wedding on Sat.) at 10:36pm. I had to accept the poster as is---she did take some money off. But I really had no choice as we are 1 day till wedding. I went to the store to pick up my order and the placecards font was so small---you could hardly read it!! This again was so unacceptable but I had no choice as the wedding was the next day. We had to make labels and put over the place cards to make them readable. I insisted when she make me new ones as this was not acceptable, but she said that it was going to take 2 days. I will NEVER go there for any printing needs AGAIN!! The gentleman that works there most of the time...is very kind and helpful. I am looking for a manager so I can discuss this issue with her...but right now we have a wedding...which this had put so much stress on our happy day!!!

The staff year is never really that friendly, today I paid one dollar to have a small piece of…read moreshipping tape fixed to one side of an Amazon return. The UPS store that I normally go to just leaves tape dispensers out. I would avoid this location.

WARNING, do not ship anything valuable at this UPS location! We shipped a package valued at…read more$320(four popular items) on April 24th and handed to the young male employee. When the package arrived at the destination, content of the package has been switched to two used/opened items that worth $5.