I'm writing to share my experience with this moving company in hopes of helping others avoid the…read moresame situation. My move from La Crosse, Wisconsin to Woodbury, Minnesota should have been a relatively straightforward studio apartment move -- no beds, no appliances, no large furniture. Just boxes, books, a small couch, and a coffee table. What I ended up with was one of the most frustrating and disappointing service experiences I've encountered -- marked by poor communication, hidden charges, concerning employee behavior, and zero accountability from management.
The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn't show up until 10:50. Work didn't begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at Kwik trip during the move -- over 20 minutes -- which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items.
Before the move, I received a written estimate of 2 to 4 hours of service. What wasn't clearly explained was that this "service time" included the entire 2.5-hour drive from La Crosse to the Twin Cities -- leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800-$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 -- well above the quoted range and over $1,000 more than what I was told to expect.
When I asked how the charges had escalated so much, I was told, "This happens all the time." The movers blamed the company's estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard -- and it's customers who pay the price for that broken process.
Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn't consistently moving items, and his energy was tense and off-putting. At one point, I asked, "Are you okay?" and his answer was:
"I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We're the ones stuck disappointing customers all day. I want to find something else."
That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer's experience. The second mover was much more composed and professional -- doing his best to move things forward -- but it was obvious he was also caught in the tension of a job that had gone off track.
When I asked to speak with a manager, the movers called two people. One finally called back -- but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. Mangers at this location must not work on weekends? Very concerning with, I'm guessing, most moves are completed during the weekend. Why wouldn't you want to discuss with me this process in the moment? Again leaving a hard job to your movers even harder when not given support.
I'm sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn't wish on anyone. Moving is already stressful -- what you don't need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you've paid.
If the company is willing to reach out and resolve this, I'm open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It's a systemic problem. And that's exactly why it needs to be shared.
