I was pretty impressed with my experience here over the holidays. I refused to wait in line at the post office so I ended up here. There was a pretty good wait here too, but they kept it moving. Had everyone grab a number so you could wander around a bit....look at greeting cards and office stuff. I've been surprised at how many people don't realize you can ship USPS stuff here. Friends of mine were like "seriously? That's not just for UPS pick ups?" Maybe I just have dumb friends. read more

3:31 while I was standing in line. You have to be kidding me. Seriously the fact that you are trying to defend that action is incredible. Good luck to you. No need to respond. Sir, You entered the store at 3:30pm. It was explained on the phone to you that the employee handling notary work today needed to leave by 3:30pm. I'm sorry that you feel customer service wasn't delivered in this situation, but if you were on a deadline for this, surely you could understand the time constraints of the employee as well. The employee you dealt with at the counter wasn't informed why notary services weren't available after 3:30, just that they were not. Your Team at The UPS Store 808 Carmichael Road Hudson, WI 54016 Phone (715) 386-2222 Fax (715) 386-2121 Web https://www.theupsstore.com/5335 From: Vito Mitria vito@beaconmgmtadvisors.com Sent: Wednesday, September 9, 2026 5:25 PM To: The UPS Store #5335 store5335@theupsstore.com Subject: Lost Customre....you need to explain customer service to your folks...if i could give you a ZERO as a rating, i would. CAUTION! This email originated from outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin. So I am a customer of a UPS store in Chicago and find myself working up in Hudson, WI these days. I needed a document notarized and was told on the phone that the notary would leave at 3:30 today. I rushed to the store and arrived a few minutes before 3:30 and waited in line. I made it to the counter and told the gentleman that I needed a document notarized. I was told that notary services ended at 3:30. I said I understood and that was the reason I was there at 3:30. I was then told that it was 3:31. 3:31 and so I couldn't get the notarization done. I would have preferred that he friggin lie to me and have said that the notary was gone, not that it was 3:31. I will be working up here off and on over the next year and I will never utilize the services of this location. read more

I called the night before to get a price on shipping. I was shocked to see how much higher they are then just using ups.com. I decieded to just get a box. I asked how much and got a price. when I went to the store then next morning to get the box, I was to a price that was more then double the price I was quoted. They would not stand by the quoted price and I was forced to pay the double amount price. I got home with my box and found the sold me the wrong box. I called to check with the clerk to see if the had the box I was looking for, and the clerk fought with me. He insisted i asked for the box the sold me, and he got rude. when I asked to make sure he had the box I actually wanted, he hung up on my. This place has terrible TERRIBLE customer service. It to bad we don't have other option in Hudson. I will drive to Stillwater from now on. read more

Exceptional experience! Jake was, hands down, the rudest and least professional employee I have ever had displeasure of meeting! I really appreciate how he was rude and terse when I came in, and then only spoke when he was telling me he couldn't do the thing that I'd set up an appointment for, and couldn't have sent an email before I drove there because 'he'd only gotten it that morning'. I also really love he didn't even apologize - just got crabbier! Really stands out in the customer service department! read more

Quick, convenient, and friendly service! Had to return Verizon hardware and I was finished in about 5 minutes!

For the last year that I've been taking packages to this loop UPS location, nearly every time I go it seems like someone behind the counter is having a bad day and has no problem being short with customers. When I receive that attitude, I normally laugh it off because I understand that there's a lot of demanding people that caused a job to be stressful, but it still gives you no right to be disrespectful to your customers. Today as I was dropping a package off, I received the same kind of treatment. I again got the same disrespectful attitude I always get from this kid that wants to talk to you like you're an a lesser person. I've had it with this Hudson store it will get none of my business anymore. I'll be sure to share that with all my connections. Absolutely deplorable service. read more

Terrible customer service. Maybe the guy with the goatee was having a bad day, but no reason to be so rude.

i would give zero stars if possible, the guy who scanned my return kept sighing and said my printer was shitty and when i tried to respond he cut me off and went "yeah yeah i know". Actually wtf, i would rather go drive to the woodbury ups than come back here read more

If a customer needs a service, your attitude better reflect that. The rudeness I witnessed and experienced myself floored me. I work in customer service, the men working at the Hudson branch was so reluctant with explaining to a customer anything...and this ISN'T the first time. He was instead cutting them off. So rude, I know the holidays are here but decency is essential. read more

I needed a poster made quickly. I was coming in from out of town and was nervous it wouldn't turn out right. Laura and the rest of the print team did a beautiful job for me. It turned out absolutely perfect. It was on time and it was cost-effective. they even threw in a piece of foam core board for me because they knew I was coming in from out of town and I wasn't sure what I needed. I am so thankful to them. Excellent job! read more

If I could negative stars I would. I came to bring a drop off that from a company I've dropped off packages from THREE TIMES before and the same unbelievably rude man had taken it THREE TIMES before told me he worked there for 2 years, 5 days a week and no way could I have brought it in because I had no idea what I was doing. I showed him the email with instructions to which he grabbed my phone, scrolled past the email to the advertisement to purchase more recycle bags and read something completely unrelated and said in the most condescending voice "do you think you're able to read the small print where it tells you to log in and figure it out?" He then told me to take my stuff home and come back when I figured it out. Additionally, I had left a poster to be laminated on Saturday, told it had to be done by the cretin in question on Monday, this is Tuesday afternoon and they said they had forgotten it and it would take another hour or so to warm up the laminated and come back YET AGAIN! ummmmm NO WAY! FedEx, here I come, I am always treated with respect and don't have this person yammering over and over again how he works 5 days a week for 2 years and I have no clue what I'm talking about. Clearly from other reviews and the word-for-word boilerplate answer, nothing will be done about this guy. FEDEX is my now go-to. read more

Stopped in this morning as I needed 20 copies of a 15 page document. Asked if they could print, collate and staple this. The clerk immediately stopped me and said I can do that myself at the copiers. I walked over there and asked if they then could show me how to run the machines...I was told they were busy but would eventually come help me....it was busy. I then asked them "Before you talk me out of it, how much was this going to cost, all three employees at the register gave me different random dollar amounts, none were specific nor were they the same or complete. Enough, as I walked out I told the clerk that if they don't want my business there are other places who will do this for me....and she said sarcastically "That's good." I wasn't demanding, I wasn't in a rush, they blew me off and didn't want my business. I was disappointed and commented on my way out, the sarcasm was the kicker. Fed Ex took care of me in 5 minutes with a smile. I won't make this mistake again. Lesson learned. read more

Wow. I've been buying stamps here by the roll for years... at the federal stamp rate, Whatevs it was at the time. I just went in last week and was charged $73 for 100 stamps. Without notice the ups store changed the price of a postage stamp to .73 cents. The USPS should be outraged. read more

I recently mailed a computerized adjustment machine valued at 15K, so I sent off for calibration to PA, figured I better buy some insurance to the tune of 10K, cost nearly $200 for insurance. So, it gets sent in the original packaging with foam all around and properly packaged, but they will not pay to replace the monitor that they broke. Caveat Emptor, buyer beware, the insurance is a scam they denied because they didn't see packaging (pictures are not good enough). First of all that is not true, the guy on this end said it was good and the UPS guy on the other end reported it being damaged. That is crap service and frankly poor service. Mike I do a ton of business with your store - I guess that was a mistake. read more

The UPS Store - I recently mailed a computerized adjustment machine valued at 15K, so I sent off for calibration to PA, figured I better buy some insurance - Shipping Centers Near Me - Hudson, Wisconsin

After a miserable experience with a FexEx store in Hudson, WI, I came here with a large glass vintage lamp to ship to a customer in Florida. It was really big and really fragile and worth quite a bit. The customer service woman knew exactly what to do, how to pack it, how much it would cost, the best way to do everything. I said I would have my customer in Florida call with payment info and she said, "Oh yeah, no problem at all, we'll just pack and set it back here. If it doesn't ship, come on back." The customer service woman called me to explain that my customer had called and made payment and increased the amount of insurance. She explained that I needed a new shipping number and would email it to me. She said if I didn't receive the email within an hour to call back and was there anything else she could do? The costs were entirely reasonable, in fact, about half of what FedEx quoted. Unbelievably great service. read more

I'm only giving a 1 here because I can't go any lower. I would never ever recommend a UPS Store because if you run across issues with shipping they will not own them. They will push you to Corporate UPS. They are only a franchise store, and apparently issues are not theirs. I sent two packages that were time sensitive. One shipped as expected. The other 10 days later I went in and inquired. They local store said they received it, scanned it, and the status was Ready To Ship. There hasn't been any update since. They then push you to Corporate UPS. Corporate UPS then tells you it's lost, you need to contact Vendor about it. Well this is Amazon and they have a billion customers. You can't get a hold of anyone. Amazon will then tell you it's a 3rd party that you purchased from. Get a hold of them. So how the heck to do that. Advise. None of this would have happened if UPS would have delivered in both "DELIVERY" and customer service. Use them as ONLY a last resort. I'll have to eat the $850 I lost with having to deal with them this year. read more

If you want to use this place as a post office, don't buy stamps. Even with a cash purchase they charge a up charge on stamps. For a .50 stamp it's .77. Skip it and go to the post office. read more

Beware!!! Not trustworthy. Need package to arrive in 3 days. Paid $70 on August 24, package has yet to arrive. Been out for delivery 5 times. Stay away from this store. We have voice mail guaranteeing delivery today sept 15. Called us today said package is back in Hudson in a banged up box. I just can't believe it. She had the gall to say it will go out on Monday. read more

Thanks Sami for your graphic work, great job!

Easy to drop off pre paid without going to the counter. Has a post office drop box so I only have to make one trip. Great store.