Very friendly, knowledgeable staff. They were helpful with determining how much postage I needed…read morefor wedding invites as well as advising me through expediting my passport update.

Eek! Methinks not. I arrive inside the lobby of this full…read moreservice PO at 4:55 to send out an oversized letter by certified mail. The full service retail section of the facility was already closed up, locked and dark. Good thing there was another self kiosk avail in the lobby, right? Wrong! That machine was "unable" to perform 4 out of the 5 services it offers. Pressed for time to get my legal documents postmarked, I decided to purchase a $4.90 package of stamps to slap on before going with plan B - regular 1st class mail. I pay for my stamps, a receipt spits out, but no f-ing stamps! Are you kidding me?! I spend another 5 mins trying to find help, all the while counting several signs warning me that I am on surveillance. Worst postal experience ever! Not looking forward to doing this all over again in the morning. The one & only star goes to employee #21 who was the only one on duty to straighten this all out for me the next afternoon.

Casie was amazing. I don't normally leave reviews but it's a couple days before Christmas and Casie…read moresaw me trying to wrap a present. She asked if she could take that over and wrapped up the gift beautifully. It's rare to see someone go above and beyond like this!

They are incredibly rude. We had a passport appt. We arrived 10 mins late due to personal issues…read morein the morning. Took off work, kept kids home from school. They took the 10:30 appt in our 10am spot. When we asked why we couldn't just switch with the 10:30 appt they just kept saying no. "It will back everyone up."We asked how that could be if they took the 10:30 people at 10am and we were there at 10:10. That leaves the 10:30 spot open. Make it make sense! Apparently, they are very rigid here and take literal joy when they can't work with you or provide customer service. Robert is the manager and he's completely lacking in customer service experience. He should not be the manager of anything to do with the public. He was insanely rude and condescending to me. He kept saying "you were late! The 10:30 appt people have nothing to do with you! I'm sorry, I'm a paying customer and a tax payer. Do not speak to me like I'm your child. Anyway, it's a post office, but not one we will go back to. I feel like if they lost a package they would take immense pleasure in telling you they can't find it. In fact, there's another review here from someone else on Yelp that states just that.

They deliver packages to the wrong address all the time they don't do anything about it they're…read morerude and extremely hard to get a hold of

Yes very nice packaged my gifts to mail out for Christmas. Quick & efficient service.read more

Now that this location is under new management, the staff are consistently friendly and helpful…read more This is my regular location, and I frequented with the former, very grumpy, manager. Even when doing Amazon returns, the staff are wonderful and patient. Don't be scared off by old reviews!

Fast service and friendly people. It's not far from me but if you've never been you'll pass it…read more It's in the cut of the mini plaza there.

From the owner: Amazing Service for Amazing Customers- Come visit us today to pack & ship your flips, gifts,…read morereturns, and anything you need to ship! We offer FedEx, UPS, and USPS services. We also have in-house mailboxes, customer workspace & seating! Printing services from large bulk prints or flyers, banners, and brochures! Let's get some business done!

It's not fair how we get treated in airports, is it? But then it if was, I suppose they'd be called…read moreFairports. Fairport is a beautiful little wooded village with lovely swamp lands, marshes, and nature walks, just to the east of Rochester. You would think that you were a million miles away from a major city especially in the summertime, although it can get a little brutal in the winter time. Look out for the police cuz they are typical small-town police. At least the ones I've had the misfortune of interacting with, are.

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.