LISTEN TO THESE BAD REVIEWS THEY ARE ALL TRUE! I shipped out of this location because it was on my way home from work (I usually go to Laguna which I'm definitely gonna continue to do now) with a prepaid label over a week ago and the tracking has not updated at all. This has never happened to me at ANY of the locations except this one read more

We are writing this to praise our postman, Alex/Alejandro who has the Halverson street route. After living here for 35 yrs we have been fortunate enough to have this gentleman come into our lives. He is beyond considerate, caring and friendly. He is truly an example of what the Post Office needs. read more

Why is is so hard to get a hold of someone through the phone?! Literally tried to get through a few times EVERY HOUR since 9am til 4pm! Can it really be that busy . Someone finally picked up! Definitely hope I will not have to deal with this office again. Because they sure as hell need to work on their service...whew! read more

Horrible service. I cannot even count how many times my packages got lost. Numerous occasions my packages sent to my house were delivered to the wrong address and my neighbors were the ones who returned them to me. Today I tracked a package that said delivered and it wasn't even in my mailbox! I went to this post office and complained and all they told me was that they will check the mailboxes tomorrow to see if they put it in the wrong box. Seriously? This post office needs help. read more

The people inside are always pretty friendly. Although when I call like today, i always get a busy signal, which seems odd...my beef is with the mail carrier. It seems like it's always something. Today's was the final straw! So I was supposed to have some packages delivered....I was missing one that was supposed to have been delivered before today,,,,never received. Then my other packages showed delivered to mail locker. Hmmm, I just checked the mail and no key in my mailbox and noticed all keys were in their place. So I ran back down there and BOOM...3 packages sitting in the locker with the key still hanging out! UGH... read more

This Post Office provides a clear illustration of what is wrong with the USPS. On a visit today, we approached the area marked "Passports," where we have applied for passports in the past. Today, there was no one at the window. An employee at an adjacent window made eye contact and then vanished, offering no assistance or advice. Stepping toward the main counter, I asked am employee if anyone was working at the passport counter. He advised me to ring the bell for assistance. After he said this, another employee snarled that this site no longer accepted passport applications. I objected that the USPS website said different, as did the large sign over the counter, but the snarling employee argued that only the "passport websites" still said that. She directed me to a sign underneath the passport counter that contained no directions but provided an address to what was apparently the new passport place in Elk Grove. The fact that the location of passport services changed did not bother me. Things like that happen. But the attitude of the employee was typical of what customers can expect from this facility. No apology for the inconvenience I experienced--rather an attitude that suggested I should apologize for inconveniencing the employee. Is it any wonder that the USPS loses money each and every year. Going to the 95624 postal facility, customers can expect long lines, slow service, and surly employees. When your employees make DMV staff look cordial, perhaps it's time for an overhaul. read more

World's Worst Post Office. Worst of ever. I have maintained a post office box with another post office in Sacramento for almost ten years, and i became rather close with the friendly, helpful staff at that location, so imagine my complete surprise when we moved to Elk Grove and the people here are so, so rude! I've been here dozens of times and i have yet to have a positive interaction with any of the people who work here. I had a live bird delivered here from New York. Not only did they NOT call when he arrived like they were supposed to (which is fine, as i was already waiting at the office when he arrived) but they also SHOOK the box he was in. THEY SHOOK A BOX WITH A LIVE, TERRIFIED ANIMAL INSIDE. How do i know that they shook my bird? Because they did it right in front of me and then said, "Yeah, see? He's scrabblin' around in there. He's fine." I had to wait an extra five minutes for assistance because the original woman who "helped" me wouldn't touch the package because she was afraid of birds and the other employees were too busy making fun of her (and me) to come and hand me the freaking box. I could hear them! They have consistently lost or "temporarily misplaced" every package i've arranged for pickup. I have yet to wait less than ten minutes for service, even though i can hear people talking back there while i'm waiting, and when they DO finally get to me the employees treat me like something they'd normally scrape off of the bottom of their shoes. The lady who does passports is the most surly, unfriendly human being on the face of this green Earth. I have stood for a full five minutes after pressing the buzzer and she didn't alert anyone to the fact that there was a person waiting at the service window. She just sneered at me. She wasn't even doing anything. Multiple times i have attempted to get help from the counter, only to be told that i would have to wait at the service window, even though i was the only human being in the entire post office who did not work there. If i have to ship a package, i drive it to the office near to my job instead of dropping it here. They're nice to me at that location. Also worth noting that they don't update package tracking, like ever. If i'm tracking a package, i can usually get updates every few hours until it reaches the Elk Grove post offce, at which point it falls into a black hole and it's anyone's guess when or if it will ever reach me. read more

Wow. Can't say I remember last time I came to a post office before recently when I didn't have a stamp to mail a letter out. I don't even know how much one stamp cost now... got them forever stamps. It was busy, but the line moved at an okay speed. There was a worker in the line that asked how they can help you, and wrote down a piece of paper for you to bring to the post officer worker at their counter. I just wanted a stamp, didn't think it was necessary for her to write it on a piece of paper. All the employees were nice, and it's good to know a lot of people still go to USPS for their needs. read more

Horrible customer service. Waited in line. bought a priority large box for 20 dollars. After waiting in line the attendant tells me that they cannot tape the box closed for me. i can either buy tape and wait in line again, or come back. Very rude and I thought no wonder they want to privatize the us post office service. They dont care about customer service at all. read more

The staff has always been friendly to me, but when it comes to trying to reach them on the phone, its always, "busy." I call BS on that. How is the line "busy" before opening hours? I've tried to call just before opening hours, up until 15 minutes after opening hours and the line is always, "busy." Not cool at all. Especially when a delivery issue really needs to be cleared up. read more

5 star for the customer service for the passport application. I have decided to do a walk-in on a Saturday even though it's by appointment only. The reason being is no one picks up the call or just goes to voicemail for the most part. However, the guy who had helped me today and the other gal was very accommodating, quick, and nice. read more

I moved to the area about 4 years ago and this Post Office has always been great! As soon as I walk in I get greeted. Recently I went in kinda frustrated not at them but for the reason I had to be there, I tried not to let it show though. I had to pay to have something ( shoes ) sent back when the company sent me the wrong size. I love how they come up when your in line to help customers like me, figure out what we need to do, it is super helpful. This time after she helped me get ready we just started talking. She listened to my story and then we just started talking about being Moms and other things. She was friendly and sweet. And the guy at the counter was also friendly and quick, they made the situation a little easier. read more

I don't see what's so bad about this place. The man that was behind the counter was more than friendly enough to help everyone in line. The area was clean, staff were all helpful, even gave me a few pointers on shipping. read more

Worst post office I ever dealt with..It's extremely difficult to get a hold of someone there. I had a package that was delivered to me and the mailbox to my job was not opening. They were not very helpful w/ the process of getting it fixed and the mailman that delivers refused my request multiple times to bring my package into my job that's literally a skip away. They are terrible. I wish I could give them zero stars read more

Came in early to check if I could get my package they said wait till 9 and when I waited out there for 30 minutes and went back to check they didn't find my package ... unorganized wanted my time read more

I wish I could give negative stars. We've been here for 2 hours to process my daughter's passport application. We came in and they were on #84, 2 hours and they're on #88. We're 92. This is absurd! I think I have officially given up on anything gov't run related after this day. This is obviously not an incentivized working environment. Private sector could definitely handle more than 4 whole applications in 2 hrs. I should stop now... And btw, we're still on 88 and the lady has left the window to take another break. read more

The people are rude and no one picks up the phone, how hard is it to have good customer service and to pick up a dang phone

This is the worst lost office ever!! I was suppose to recieve documents from my sister from another state... ive had waited and nothing. They are late when ir comes to it. This is not the first. Called before opening hours line is busy... are you serious? I eill not use this postal service for anything.. now i have to wait for a few months to go to the hassle of ordering my documents again.. Came is and asked about my package, been tracking it and says undeliverable address?? And its shipped back to sender? Came in to see if i can pick up package and they said it was shipped out the same day it was scanned as an undeliverable address... this is bullshit read more

If you're off by any amount watch out, they add up more to get money out of you. No wonder people are fed up with the Postal Service.

Always had an issue with mailing. Never been able to receive them unless confronted. Horrible customer service by being rude to customers. Would not recommend coming here. read more

Horrible customer service. They claimed to have left a package in a parcel locker for me. However, I was never given a key to open the package. It took me 4 days to get someone to come check the lockers but it was too late. The package the was "delivered" according to the tracking was nowhere to be found. Pretty sure the mail carrier stole our Christmas package. Thanks a lot. I will always request a signature for everything being mailed out. read more

This is one horrible post office. They always loose the mail, never answer the phone. Management is horrible. Why pay for shipping when they loose the mail all the time and expect people to take time out of their day to go there and find out what happened to their mail. Also look up online there's websites that belong to the government where you can report about this post office read more

Just rude. Unhelpful and rude. If you are not happy in your job get another one although I suspect some people are miserable all year

Went there to process a passport last minute to go to the Marshall islands. The guy behind the counter, (wish I remembered his name!) took a great photogenic photo of me (hard to do!), helped me fill out the paper work and made sure it was done right. Also made sure it was packed and sent as quickly as possible. He did it quick too, lots of ppl in line for the same thing! I got my passport processed in a week! Was supposed to take 3 weeks! Awesome! They're always great, not sure why the other reviews don't reflect that! read more

My neighborhood mailbox got broken into so they withheld all of our mail. Everyone had to go pick up their mail at this post office. They put all of our mail together and got everything mixed up. I had to return alot of the mail back because it wasn't mine. Worst case, alot of my mail is missing because of this mix up. I'm unhappy with the US postal office right now of how they handled the situation. Very unprofessional, and that is why they are going bankrupted. read more

I like that this is right around the corner from my house and I am able to drop off shipments during the weekend. It does get quite busy during the week and can be a little frustrating to drop off a package that already has a shipping label. read more

I don't know who they hire to deliver the mail but today was the worst. Person drop off and envelope that can fit into the box right in front of my door. When I got home to go check the mail I almost step on it and it was wet it dripped when I pick it up. Other time they throw the package breaking items in.To talk to any one is impossible.. read more

we were on vacation from sept 1st to the 8th, mail was stopped by us at the post office , when we came back and went to the post office to pick up our mail the lady stated there is no mail in your box ,the delivery guy must have taken it for delivery,we checked our mail again there was no mail from the last 8 days, we went back called the post office back ,and spoke to a supervisor named SARAH who was very rude who kept cutting me off and stated do what you have to do, she would not tell me where our mail was or do an investigation, especially when you are expecting important mail i am in the process to file a federal complain against this post office and sarah, please do your job professionally, not to mention our neighbour said that the new mail carrier left a bunch of mail on top of the box last week and he had to go put it in the return mail box on the next street , i hope this gets corrected in the future read more

My Package never got to its destination. It was either lost or stolen within the postal system. On October 20, 2014 I mailed a package Priority and was noted to be at destination on October 22, it was just to go from this Elk Grove to my friend's Post Office Box in Long Beach, CA 90805. It was only 3 small plastic Snoopy/Peanuts Figurines, which were light weight and packed with bubble wrap within a large gold envelope folded over and covered with clear packageing tape; total weight was 3.4 ounces. The postal clerk was a young male trainee. I am very upset as this is the 2nd item lost, destroyed, or stolen by the post office this year. It just seems so risky to mail packages through the post office anymore. read more

the customer service is HORRIBLE !!! i just called at the office and an asian answered my call .. i cant understand her .. and she got mad at me cause i ask her 3 times already cause she didn't answered me right .. and she hung up the phone without saying bye ??? so rude !!!!! read more

Very nice and helpful employees. I drive from Galt just to drop my packages off here. The Galt one sucks.