I believe her name was Sylvia, working around 1:00-2:00 PM on 9/4. She was easily the most helpful…read moreand professional retail employee I've encountered in a very long time. She knew the shipping process and software inside and out, helping me get the best value for my shipment. Very customer friendly, She deserves major recognition! If this was undercover boss, she would have been given a free house, a new position and a big raise !

Dan is always so helpful and kind! Love coming here!…read more whenever I don't know how to pack something or ship it, he will always go above and beyond to make it simple!

Went to return a package I had canceled but was shipped anyway. I normally print and add my own…read morereturn labels but this company sent a QR code I hate using/never use. Female employee complained I had labels still on. I explained I was returning an unwanted package that should never have been delivered and they gave nothing but a QR code with no instructions. As mentioned I don't use QR codes so I have no idea what is required. Employee cut me off answering her questions. Very rude. Then oddly wished me happy holidays either because she didn't understand her rudeness, or maybe because she did. I don't need stress and attitude from random people throwing their personal misery at me throughout my day. Grow up and act like a dignified human being! Interesting that Amber T had a similar bad experience with a female employee.

8/1/25: I dropped off a big box and a small bag to ship. I already had the labels. I asked the…read moreemployee if she could please secure the large box further with tape as I noticed my tape loosened along the edge. She stated she could. She assisted me to the kiosk and showed me how to use. She also explained how to track (I didn't know how/never did before) so that was helpful. I left and was sitting in my car for a few minutes and noticed a fed ex truck pull up. The man had my package from inside and was about to put it on the truck. I noticed quickly that it was my box and that the whole side was never taped as the employee ensured would happen. I stepped out of the car and asked the gentleman if we could seal it and he said yes. I said do we need to bring it in and he said no I have tape and began to place some on the edge. I was very appreciative. On the contrary I was extremely disappointed in the employee who went against her word. I would have gladly bought some tape and sealed it better myself if they were unable to do so, but she stated she would, so I figured "okay great!". I don't understand why a person would tell a customer they will do something and then not do it. What's the point? Either say yes or no. The package is large and heavy and needed to be secure. It is expensive and if it doesn't get there safely, I suffer. I ask that employee: if you were in my shoes and this happened to you, how would you feel?

A little confusion due to differences in our native languages but Mohammed walked me through the…read more"parcel refused" and "return to sender" process admirably. While I wouldn't care to repeat the experience (or wish it on anyone else), I must commend the USPS Newtown Square staff for their professionalism and dedication to top quality customer service. Theirs is a demanding, high-volume, public-facing job requiring competence, efficiency, patience and, when required, firmness. If you don't like dealing with the USPS, you can use FedEx, UPS or another shipper of your choice; just don't waste anyone's time.

The people who work at this Newtown Square, PA USPS location are outstanding. Nice, kind,…read moreprofessional, and hardworking. I will go out of my way to come to this location rather than others nearer to me, e.g., Media, Edgmont.

Stan was very professional and helpful! He seemed to really enjoy his job. You'd get more reviews…read moreif you didn't have to type 85 characters

Jake at Paoli UPS was so helpful today!! He is always great, but went above and beyond today. This…read morestore is excellent, they are polite and take care of whatever you need so quickly! I live close, but would drive 10 extra miles for such good service.

I went here to print a welcome sign for an event. The employee working was very helpful and took…read morehis time to ensure the sign looked great. The sign was pricey but worth it because it looked great. I will definitely go back here for future needs.

I love coming to this Staples, Mrs Rita is amazing always greeting everyone with a smile and…read moreextremely helpful and knowledgeable about what's going on in the store. The store is organized and everyone is helpful here. Mrs Rita is just exceptional!! Yes, I recommend this Staples!!

easy parking. Sometimes you have to wait a minute for service but they are always friendly and…read morehelpful, dont rush you and kind.

Can't say I get to a lot of these shipping locations, I don't send a lot of packages. Recently had…read morea prepaid fedex return and stopped by here while I was in the area. It's conveniently located in a shopping center off of Baltimore Pike and has plenty of parking available. I wasn't sure what to do when I got inside so I just stood in line. As soon as a rep was free she asked if I had a prepaid label and if I scanned it yet. When I said yes and no, she came from behind the counter and led me to the self scanner, start here if your package is ready to go with a prepaid label. Just hold the barcode under the scanner and take it to the counter when you get a successful beep, and it will print your receipt. Drop the package at the counter and you're done! The girl that helped me was very friendly and knew I didn't know what to do, so her customer service and attitude were appreciated. Can't say much about the value as it was a prepaid label, but I am sure it's in line with other major shippers in the area. They have lots of packing materials for sale if you should need any, and friendly service. Highly recommend this location.

I've been coming to this business for many, many years and have used them to drop of prepaid boxes,…read moreto ship boxes, and to get fingerprinted for clearances. They are professional and helpful always. Very honest, very reliable. Some of the bad reviews here suggest to me that the customers may have been rude. I have never had any problems, and I come often, so there was clearly something else going on.

I went to ship a package internationally with DHL. I had gotten a quote from DHL's website and knew…read moreit was going to be expensive. however, when I got there and filled out the paperwork, they quoted me DOUBLE THE PRICE. I asked why the price was so much higher, and they told me they also get their quote from DHL's website and the quotes are just kinda volatile. I just decided to suck it up. Well, after I got home I checked DHL's website again. It was the same price as I originally got. So you tell me-- did this place make 100% off my tiny little package? They were super nice and answered all my questions, but what the heck? It feels bad. Next time I'm going to the DHL office on market street.

I was transferring my truck from TX to PA and it had been since February that I had been waiting…read morefor PENNDOT to get their act together, the state's process is really messed up, but this friendly and down-to-Earth family business helped in every way that PENNDOT never could. I was floored when I finally walked out their door with my truck titled in PA after a mere FOUR MONTHS. Thank you First Class, I'll never go anywhere else for title work!

Fast, friendly, courteous and reasonable price. I was dreading brining in a car from out of state…read more No need. They deserve their nice reviews

Five - Star customer service today from Dave. I had a framed project to ship and was worried about…read morepacking it to arrive safely in NY without broken glass. Dave examined it and assured me they had just the right box and packing supplies for it. (He even gave me his tape dispenser in case my little scotch tape didn't hold the gift wrap over the bulky item). I took my project to a side table and gift-wrapped it, and then handed it over to Dave. It is on its way to NY, wrapped with care. I'm afraid I caused quite a delay to other customers, but amazingly no one grumbled, and Dave was unfailingly polite to everyone. I will definitely use this store again. Thanks Dave!

The absolute best. Mel is beyond helpful and frankly has become like a friend. I'm in this location…read moreoften for my small business and the entire team is helpful beyond words. They really care about what they are delivering and go the extra mile to find best cost effective solutions for whatever I need. I would not create, print or copy anywhere else. So happy to have a small business service provider understand and value of connections and listening to solve any of my businesses needs. I've actually shared this store with others outside of the area as even with the cost of shipping for them, this FedEx provides A+++ service. Thank you to the manager Melanie and the entire team.

Poor service. Quintin in the copy area offers little to no help and will only suggest that you use…read morethe self service copiers as he's busy making photo copies for himself.

This Staples is OK. It is a little bit small, but there is a mini-UPS center attached to it which…read moretakes up some space. Be advised that the UPS center is very... particular. They aren't full-service. My visits there has been a nightmare because they couldn't do the things a regular UPS can do, but that's not Staples' fault. My one gripe with this Staples besides the size is they direct you to the cashier for in-store pickups (for items you ordered online). I waited through a whole line of people checking-out just for the associate to tell me once I got to the register to pick up my order at a different section of the store - where I had to commence the whole "wait in line" thing again. I just think their signage could be better. And maybe if you see someone standing in a check-out line with nothing to buy, you could direct them to the right place so they don't waste their time. Other than that - there's a nice little selection of many office supply things here. Most people will be able to get what they need with no problems.