I'm killing time by writing this review as I stand in line at this post office for the 2nd time…read morethis week. A few days ago I missed an hour of work to stand in this line because after waiting 5 months, and paying $40 to get a key to my mailbox at the apartment I moved into 5 months ago, they finally called me and told me they had a key. When I asked the man behind the counter if he could check to see if he had any mail for me he said "no. It will be in your mailbox." Upon returning to my apartment I searched the wall of US Post Office boxes but there was not one labeled with my unit number. I used the key I was given to attempt to open any box, and finally it worked in one, but it was labeled with a different unit number. I left a note for the postal carrier asking if they could leave my mail in this box because that was the key I was given, but no mail has been left for me. I've been expecting something that was mailed to me over a week ago, so here I stand again in this horrendous line hoping someone can give me some answers or at least give me my mail. This is insane. I would like to think something can be done, but since I'm seeing complaints from over 10 years ago on here I guess there is nothing we can do except accept that it sucks and they absolutely do not care about us or our mail.

I need to start by saying I work in the service industry and never thought I'd see myself making a…read moreYelp review. That should be all you need to know about how bad this post office is. For anyone who needs more assurance, here is a nice two-paragraph summary. The passport guy sucks. I came in for an appointment and he refused to see me. After I was refused for my appointment, it took ten tries calling the office to get an answer. I was told on the phone that this location does passports, meaning they straight up lied to my face about not having my appointment. After I got a date confirmed on the phone to do my passport, the appointment dates on the website changed to no longer be available. I had two tabs open on my computer and saw the dates change. In short, this little charmer has been doing anything and everything to avoid my appointment. IDK if this is a consistent theme of his or not, but I'm going to have to assume so based on the way two different people in the front office were able to lie about services provided without skipping a beat. To be fair they were training new employees so I could have seen them at their worst. That doesn't give you the green light to lie about my confirmed appointment if you had just gave me a call saying we need to reschedule everything would have been chill.

Mail would end up missing. Mail ends up broken multiple times. Incoming and outgoing. Horrible…read moreservice. Those slips that say you have a package would not be in my po box . As there is no mail delivery to your house... and the hours are poor. I cannot see how a business will stay in this hamlet when they have to close up shop to go get the mail during business hours. I've lost thousands of dollars in online sales due to broken and undelivered items. And apparently they cannot weight a letter correctly as weird as it sounds I've even had letters returned for being to heavy when they where underweight. It's due to disgruntled employees that think it's ok to tamper with mail. But ups and FedEx are just as bad In THIS AREA only in Hayden...weird right. I'm pretty sure it's because the surrounding areas think Hayden is improperly run and corrupt.

Hayden has the most helpful postal workers I have ever met. Despite their limited hours they are…read moreavailable and ready to take care of your postal needs. Such wonderful customer service in a post office caught me off guard and left me with a smile on my face all day.

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

First of all, the guy working the counter was all alone.. But REGARDLESS, he absolutely killed it…read more Speedy, expedient, polite, professional and absolutely crushed anything that came his way. Between helping other customers resolve an issue to collecting package slips and getting a line of people between 5-8 people their package/ and out the door and/or getting something mailed out in under a couple of minutes. And not just once but multiple times as the line would form again. While I was getting some things filled out and ready to mail out, he was super helpful and attentive, all while giving every customer the same attention. Alex is an excellent worker and deserves a raise! If I could give more than 5 stars based on his work ethic alone I would. Mis respetos y agradecimiento por tu esfuerzo Alex.

We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

Excellent personal experience. Several sales people greet me by name. Their service is very…read moreefficient given the financial cutbacks and personnel. Some customers get impatient, to them I offer, turn to the person in front of you or behind you and loudly compliment the post office staff so they can hear your appreciation about them. We don't want to lose this service here in Basalt. A grateful, satisfied local customer, Lisa A

This Post Office is in trouble. Some clerks are pleasant -…read moresome are burned out. Street delivery is not infrequently to wrong address. Hold mail cards sometimes ignored and mail just crammed into into outdoor mailbox. In past postmistress was defensive when complaint was expressed.

The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!

This is a traditional small town USPS. It's actually fairly large, lots of PO Boxes, for the size…read moreof the town. When I was in on a week day morning, the line for the one teller was 5 patrons deep. Ouch! The parking was plentiful and close to the building. UPDATE: It took my postcard 5 business days to get a Saratoga post mark, then 23 business days to get from Saratoga, WY to Lafayette, IN. And people wonder why USPS is dying...

Friendly and fast service every time I come in here! Sometimes the lines are long like on Saturday,…read morebut they love right along

My package was delivered last Saturday,Aug24 at 11:38 AM. Today August 31. They still have not…read morefound it.Tracking shows it was delivered and placed in a PARCEL LOCKER. This was a gift and I paid extra to have it delivered. They will not answer their phone at ALL. The package as of today is still not FOUND. Any suggestions on this situation would sure help. The USPO phone line has one Hour wait,I am sure they are so busy that the public is calling for same reasons as stated above. IF I could rate lower I would,Maybe Minus 15. From now on UPS or FEDx,no more USPO. Take the weekend off,or maybe look around the building for a missing delivered package.. Tom SR.

I have never had this kind of experience at a post office. Most post office is aren't very…read morefriendly. I went in around 5 PM after work. I was greeted with a big smile. A lady by the name of Sandra was working. She was very kind to me seem like she loved her job. She made small conversation. I really appreciated her customer service.