Honestly, not that bad of an experience. Both before COVID-19 and during COVID-19, I've had to go…read moretake care of some basic mailing business, and the people that I worked with behind the counter were pleasant and quick. They were very helpful with me not knowing my options, and even though there was a decent line of people, they were great. Even when I was in line, it wasn't that long of a wait. I've had much much worse experiences. And frankly, when you walk in and see that 10-15 person line and have to wait 20-30 min just to see the person behind the counter, at least you have someone nice to work with that made that whole waiting experience inconsequential. I'd recommend this USPS location for sure.

It is hit-or-miss with this branch (Downtown Colorado Springs). I walked in mid-week recently and…read moreonly one employee was at the counter while 13 customers were in line. There were other employees there, but they would walk by and go somewhere else. It was maddening! There were people standing in line who just had to drop a package off because the self-help bin was full (and therefore locked). Today, December 31, I walked in at 12:33 p.m. and the counter was completely closed (the steel curtain was down). No signage on the doors to indicate the branch would be closed today. Luckily the main door was open, and I could use the self-serve stand to mail my pre-paid business packages. BUT, if the self-serve bin had been full (and, as a result, locked), I would not have been able to drop off the packages I needed to send out today. Today is not a holiday and the hours posted online are as follows: "Tuesday, December 31 (New Year's Eve) Local Post Office locations will be open." I would use the Rockrimmon or Briargate branches and avoid this one. Briargate is exceptional.

After reading reviews I was hesitant about using this location for a PO box. I found they total…read moreopposite of most reviews - Staff was friendly, knowledgeable and willing to help. I you need a POBox or somewhere safe to have packages sent - go see them you won't be disappointed!

Most people only leave reviews for USPS when it's a bad experience, hence the overwhelming 1 star…read morereviews on this particular USPS. I frequently sell things online and come here to drop them off (multiple times a week.) The drop box inside doesn't scan items the same day if you do it after 4pm, so I opt to stand in line to get them manually scanned with a receipt. ALL the workers at the front desk area are kind, helpful, and seem to enjoy their job. The service is semi slow but that's to be expected if there's only two people working the front and 10+ coming in at a time with various different needs. I've lived in a lot of places and frequented a lot of different USPS stores - this one is by far the best. Ignore the negative reviews and go inside if you're having a mail issue, they'll help you out with great customer service.

It is the Post Office, so I gave it three stars because it is prevented from providing the same…read morelevel of service as a competitor such as UPS Store because of all of the governmental regulations. I pretty much avoid I went at about 4:30 and there was a line, as there always is at that time, and of course they only had two clerks. The clerks seemed to be fairly efficient, but both got tied up by the two people immediately in front of me, one was a stoner who was needing help in submitting his medical marijuana application and the other was a person who had multiple issues to resolve with USPS such as a package pickup and multiple money order purchase and something else that I didn't get but seemed complicated. I have never been in this facility when there was not a line, so I do not get why they won't staff. After all, this is the part of the USPS that makes money, they lose it on rural delivery and other delivery portions of the system. This is SALES!!!

Whenever I come in and Asheema is working I always run into issues, I never run into issues with…read moreany of the other employees. I come in with package slips and she never comes out with all of my packages, I'll have to tell her there's more and she says the same thing everytime "this is all I saw back there" but when she goes back to check again she comes out with the rest of my packages. My boyfriend and I live together and we have never had issues getting each others packages before but she tries to tell me that I'm not authorized even though our addresses are the same. The other employees have always been helpful and never had any problems.

Very helpful. A very good place to put your packages together if need be. Prices are good they…read morealways give you all the options.

Someone opened my mail, stole a gift card and re-taped it shut. The recipients mailbox is locked ,…read moreso the thief was a postal worker along the way somewhere. It had $100 insurance on it, but I am only getting $15 back instead of the $50 that they stole (and I provided all evidence of.)

Original review 12/2/19, updated review 12/6/19…read more Let's talk about Darling Mary. More complications brought me physically into the post office vs waiting the last two days for my amazon delivery to be sent to my doorstep. Alright, fine, Darryl (amazing Darryl) explained to me the drill over the phone and that I had to come in, let's do it. If you look at my last post the original gal in the vest now has the name of Mary. She had incredible customer service, I could talk about her all day. She went to get my heavy package and brought it around to me and was very personable. I couldn't have been more thrilled. Mary was very professional and made sure all of my questions were met. I had an additional question that Darryl had helped me with on Monday, because it was complicated she went to grab him to help. He was MIA (doing boss man cool stuff) but she continued helping customers while still checking on me. This is EXACTLY what she did when I was in his office on Monday. She is AMAZING at multitasking, very thorough, polite with just enough kindness that isn't overwhelming. I wish this was my regular Post Office because I'd be glad to have someone like Mary to see when I go in. Please give this woman a position in charge, not sure where she stands but swap her out with the mean supervisor. Mary can run the show and let people know how it's done. We need more people like you in this world. Good luck in your journey and continue making a positive impact on others. Thank you for what you did for me today.

Super helpful! Walk in passport service is really efficient. Make sure your paper work is correct,…read moremakes the process easier! Thank you USPS!

Small post office, small parking lot but saved me an hour of time leaving another and using this…read morelocation. I didn't have a problem with finding a parking spot, but I was surprised how small the lot was. I wasn't worried. I know the area and would easily find a spot. However, that's me. I walked in, during the Christmas last minute rush, found only a few people in line. The line went quickly, and my package was out of my hands in under ten minutes. The staff was friendly and helpful.

Doug is completely disrespectful and unprofessional!!! i never would have thought a postal service…read moreemployee would just throw keys at a customer and disrespect them due to a language barrier!

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

Staff was welcoming and helpful Shipping supplies available…read moreand well stocked Service area was clean and obstacle free. Self service kiosk is available 24/7. Does get busy at times but well worth the trip. Highly recommended!

You just gotta love this place. We, the paying PO Box customers, are continuously being LOCKED OUT…read moreof the main lobby to access our mail on Sundays when we are able to access it during the week. This post offices hours listed online do say they are open on Sundays for po box mail access-AS THEY HAVE BEEN IN THE PAST FOREVER-but apparently now they only open it when they feel they need to do so on a Sunday. These morons need to remember that the paying customer-especially the yearly po box paying customers-pay their wages & ARE paying for this access that is stated as provided on their website (see attached screenshot).

I have come here atleast 3 times in the last 6 months and the staff have been amazingly helpful…read more Today around 9:30 am on a Wednesday, 1 person ahead of me. Considering all the stuff these guys go through, i suggest if you are nice to them and don't bring your outside trauma in, you will have a great experience like i do. Did you know that if you buy a new house, just take your new deed in within 30 days that the USPS will rekey your mailbox for free (if they own it)?? I didn't know until i offered to pay to have it done.

Worst post office I have ever dealt with and consistently had issues. Anytime you have to go there…read moreyou better pack a lunch cause you will be waiting in line for a long time. Seems like they are short staffed at all times.

This location has a passport office that is open from 10 to 3. If I wanted to wait for an…read moreappointment it would've taken 10 days before they had one available so I decided to risk it and walk in. Knowing how post offices can kind of suck, and lines are similar to the DMV, I arrived promptly at two minutes until 10. The first two appointments were already in line waiting. Promptly at 10, the first appointment was called to the counter and didn't have his paperwork filled out in black ink and he needed to go to the side to fix this. Instead of starting with the second appointment, she wanted to give the guy a chance to fill his stuff out. Since I was a walk in, I walked up to the counter just to verify that 1) they took walk ins, and 2) I had all my information filled out correctly. Everything was in order so she went ahead and slipped me in, rather than waiting until the appointments were completed, since she thought she could do it pretty quickly. Now, remember, this is a government agency. She didn't have to make the effort to try to slip me in, but she did. I was in and out in five minutes. She took her job very seriously, but was very efficient and I was a happy camper, on my way to do anything other than waiting in line at the post office on this day.

Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!