Simply the worst customer service. 28 windows and three employees working at noon during the holiday shipping season. I'd give you fewer stars if I could. read more

This post office pissed me off enough for me to create an account. The postal worker never attempted to deliver my package. I was at home all day to wait for it. He/She even had the nerve to say that they left a notice! There was no notice and no attempts. I tried to go in and pick up the package instead of dealing with redelivery. However, I was not allowed to pickup because I didn't have the peach notice that they never left me. The person on the phone put me on hold and forgot about me. I tried calling back and got disconnected. They truly need to work on their customer service skills. I guess the most unfortunate thing about all of this is that we are required to deal with them. There is no way out of it if. I went back again today to check on my package with no luck. The tracking system even said that it was available for pick up etc. They really should refund me for the extra money I paid just to have it shipped to me in 2 days. read more

I really don't even want to rate this dump it is so awful! So appalling and it bears the name of our nation on the building, The staff it extremely rude, slow, apathetic, miserable, lazy, and in my opinion just downright borderline verbally abusive. They treat customers like you are putting them out. It's dirty, they never have the slips or self service packaging areas refilled, and are empty so you are forced to ask them for help. It's just a miserable place. They need to fire everyone and start over! read more

Really bad location, try avoiding it as much as possible!!! Long lines all the time, and they are out of supplies (boxes, tape) most of the time! They told me to use whatever is available there, even if I needed smaller boxes. read more

I wish I could give negative stars. For twenty years, this post office has excelled at losing my packages, damaging my packages, and lying about delivery while not delivering. And yes, they've done it again. A tracked, first class small package, mailed from New York, has disappeared nine days after being shipped. After a whole bunch of drama I finally spoke by phone with a live person at Fort Dearborn today. I was promised delivery today, and...NO DELIVERY, yet again. After all, the package only arrived at Fort Dearborn, two miles from my home, three days ago. Way to go, USPS. On a separate note, don't even think about expecting anything approaching good customer service at the counter, should you have the misfortune to have to visit in person. Gotta love a near-monopoly. read more

I stopped by to pick up a package at this location, after it was "unable to be delivered" to my office building. After calling ahead to confirm the location of the package, heading over to this location, and waiting in line, the employee flatly told me that she didn't have time to help. She then suggested that I talk to another employee. After waiting for employee #2, I was told to go back to employee #1. Employee #1 then shouted across the room to employee #2 to complain about having to help me. I proposed leaving my phone number so they could call me back when traffic died down and they could locate my delivery. They never called back. Very unprofessional and disappointing experience. read more

This is such a great post office. I mail a lot of packages to family and friends, especially around the holidays. They are kind and courteous and Several of the clerks even remember my name. Weather you are at the Bank, Grocery Store, or Post office there will always be lines.. I do not understand why people complain about that. It is prat of the process. *NOTE: do not go on Mondays, the lines are longer. I like to get in and out, and the lines move fairly quickly. The Clerks work hard and do there best to help you get the job done. "Thanks Jean!" You rock! It makes me happy to see your smiling face! read more

This post office is literally hell on earth. My brother lived a few blocks away from me with the same postal carrier. When he moved to Virginia, they decided that since we have the same last name, my mail needed to be rerouted to Virginia as well. This continued for over a month despite constant calls to the office and pleading with my mail person when i had time to wait for her to show up. If someone sends you a package through this post office, don't plan on receiving it any time soon. I've had countless packages end up in purgatory at 540 N Dearborn, taking several weeks longer to arrive then they should have. You can't call them directly - there's a constant busy signal if the line is working at all. I had to call the Chicago Consumer Protection Office to get them to connect me to actually talk to someone. They wouldn't give me their direct line, so that's how i reach them now when the busy signal persists. Avoid at all costs. read more

Its been 3 days since the big snow storm. This place seriously needs to shovel their sidewalks!

Shold be a big zero like the service they provide! Worst staff and service ever. Starting with the manager Jackie Hudson and her worthless staff member Mrs. Blanchette. We are a business that has a number of items shipped thru this office. Time an time again the delivery staff tries to deliver to our office after 6:00pm an hour after we closed. It is posted on our door. Every day he shows up at the same time. When I called and tried to speak to someone about the time issue. Mrs. Blanchette said she was aware of the issue and that was the best they could do. These people need to be replaced! They have no understanding of customer service. I would really love to know who the fool is that heirs at this office. read more

I know that the government is cutting spending, but this is ridiculous. These people don't like their jobs and it is evident by the way they treat their customers. I've seen only a few people break a smile there. I'm sure that they are just as frustrated that they have long lines and only 2 people working- these are at peak hours (during lunch and after work). I've waited close to an hour to finally get through the line. On a side note, the sliding glass doors never seem to be working, so you need to use the side doors. read more

this location is the worst. i have not received my forwarded mail in over 3 months. the staff lies about everything. the screwed my po box up and broke the lock and wouldn't fix it. i hope the usps is shutbdown and made private. read more

While the experience in any post office is poor, out of the countless ones I've been to in the US, this location offers the poorest customer service of any. Consistently, every single retail employee is rude to customers when they ask to understand something. USPS employees there is no need to be condescending to people that don't understand the crazy rules of USPS. As a reminder, it's our tax dollars that keep your organization afloat. read more

ZERO RATING --It is Dec 23 2009 and instead of mailing cards I'm replying to the Dearborn Post Office. I did everything that could be done to not go there today for stamps. I hate that place. Cards will be late because I am short stamps. They never can find your mail, but the mail put in your box is not even yours. If one letter of my name is missing the mail is returned. But mail that is not mine is in my box. The workers are rude, rude, rude. Ihate that office. Next year it is ecards. Because of the service there Ihave gone paperless as much as possilbe. ZERO RATING read more

This is the absolute worst post office I have ever dealt with. The people behind the counter are rude and seem to just not care about anything, le alone service. Forget about smiling. They're completely condescending. I've seen so many customers ahead of me in line mumble under their breaths when walking away, I'm almost afraid to approach them. For example: 2 weeks ago, we were going on vacation and filled out a 'hold my mail' form where we had the second option checked saying "hold my mail at the post office, I will collect it after so-and-so date". What do you think happened? 2 weeks worth of mail was jammed in our tiny mail box and their explanation was - well you see, we did hold your mail. Our post man just put the letters in there on the last day as a courtesy for you. Exactly which part of the checked item i.e. "I will personally collect my mail" was unclear?? I respect the government, I respect people and I respect government employees. But at times like this, I wish there would be a way of publicly humiliating them to give them a reality check of what awful service they provide. For all of the above reasons, I'd like to give a rating of 0 stars, but I can't. Please yelp - why won't you let me give a rating of 0 stars? Also, the mail service to our building is incredible. Go down at 4:30 - there's some mail. Check again at 6:30 - some more mail. Go down at 8:30PM, finally, there's the rest of the mail. If you walk to the back (service area) of the building and peep into the mail room, madam mail-service-woman is on her cell phone and the letters are still sorted and at her feet in boxes. I'm like, who's she talking to for 4 hours? And does it have to be like this every single day? I wish there was a way to make service people accountable. I'm embarrassed because I think they're not all like this and but such behavior really gives them a bad-rap. read more

The worst experience ever! Even if you try to call, there is no one to answer. My packages always get lost even with the tracking number they are telling me they were delivered and they were not! I have a mail box that is locked so there is no way anyone else could've taken. When you visit this location, workers are so rude you think that you're worst customer ever... change the workers! read more

Funny story, when I was a kid, I thought I might be fun to work for the US Postal Service. I thought walking door to door on a nice day delivering mail from places unknown might be a refreshing way to spend my workdays. If I wasn't a letter carrier, the thought of organizing mail, seeing all the places it would go, would be pretty cool too! Flash forward to today--I realize my dreams were apparently not the same dreams as those of the people that work at the Fort Dearborn post office. This is the post office near where I work. I have become aquainted with this post office since I got married last year and used this location for all of my wedding-related mailing needs. Here are several incidents that have led me to the one-star rating: -Lines are always long and slow. Usually only one or two people working at a snail's pace. Granted, I only come during my lunch hour, which I imagine is pretty busy because it's EVERYBODY'S lunch hour...Apparently including post office employees. On a very busy day when the line was 10-deep, there was one employee milling around aimlessly behind the desk while the one person on duty seemingly disappeared for 10 minutes. A customer asked this person, "will you help me?" To be answered, "I'm on break." I've worked my fair share of retail jobs and I learned to make myself scarce to the customers when I wasn't on the clock so break time didn't turn into work time...No need to put yourself on display if you can't be of service. And wouldn't it make sense to not let post office employees take breaks/lunches during their busiest time? Just a thought... -On one occassion, a little old man whose grasp of the English language was not strong at all was looking for help mailing a package out of the country. He had no idea where to start. The employees were of no help to him whatsoever and did not want to gve him the time of day. They were clearly annoyed. Luckily, a good samaritan other customer was able to walk him throught it, even though she couldn't understand him well, either. I felt so bad for the man! I would've helped him too if I knew how to mail international packages! -So, talking to people on the phone at this post office is just as bad as visiting it! I had to call yesterday since our office has not recieved mail for a good couple of months. Sure, it was usually just junk mail, catalogues and the like, but still it was wierd that we got nothing! It became alarming when on 3 separate occasions co-workers and myself had ordered stuff to be delivered to the office via USPS and they bounced back to sender stating "invalid address." And it was clearly the same address we've had for 10+ years. FexEx and UPS haven't had any trouble finding us...So I call to find out what's up, tell the person my problem, get put on hold. Then, someone picks up, asks my problem again, and I get put on hold again. Finally, someone picks up again (pretty sure it was the same person from the first 2 times), and he asks my problem again! Then this person seems to not believe me and pretty much says I am lying. Says that's not possible...He asks, "well, does the letter carrier know you're there?" Well, they should! We haven't moved! I haven't seen a letter carrier to ask, hence I am calling you. Ahh...the stupidity. I left the address and business name with the idiotic person on the phone with a promise that he would ask the supervisor to check on this. Whatever. Luckily, with the wedding behind me, I don't foresee mailing anything in bulk in the near future. I can buy stamps at Walgreens and if anything large needs to be shipped, I will go with FedEx or UPS. I can't bear to deal with the USPS, especially Fort Dearborn, if I do not absolutely have to read more

zero stars. this is the WORST post office. our mail carrier rarely delivers our mail, and never in a timely fashion. help!

This is the worst post office in the world they do not come up my stairs they do not deliver my mail they do not deliver my packages I've lost many important packages and letters since years no matter how many complaints I make nothing ever has gotten resolved they are not to be trusted at this location read more

Every time I leave this post office I feel good about my experience. Maybe everyone is right about how horribly rude the customer service is and I'm just delusional, but I have a hard time believing that. I have been there at least fifteen times, which I say is enough to form a pretty reliable opinion, and I have found the employees to be really nice and helpful. Judging from the other reviews, I can only imagine these people go in there with pretty bad attitudes themselves. Shout out to Sharon, the clerk who helped me today! Way to prove these neggy people wrong! read more

I work around the corner and frequent this location. I have never been to such a disorganized, rude post office. No matter the time of day, you wait in line for at least 20 minutes. Many days I have gone to simply pick up a package and have waited in line for 20 minutes only to have them tell me to go wait in another line (which is not even labeled the pick up line) only to have some rude lady tell me to go back to work and wait for my package and that the USPS website is wrong. Um, heller! I think the post office is just doing a half-assed job and enjoys throwing around delivery notices and wasting paper than actually delivering packages on time. Really, it just makes their job 10 times harder by holding on to my package forever by "redelivering" it 5 times. I heard a rumor they were going to tear down this branch and turn it into a park. I think that is a fabulous idea and I would much rather walk to a further branch than deal with this mess. I am normally a nice person but this is really annoying! read more

This is a horrifying post office. The service is appalling. We've been experiencing problems with delivery -- sometimes not getting our mail for up to three consecutive business days. It doesn't matter how many times we call, or to whom we speak, we never get anywhere. I finally filed a formal complaint on usps.com after the 2nd incident in 10 days where a package was marked "delivered" according to its tracking number, but even the day after that we had not received the package! The nature of our business is pretty time sensitive, so it's already a stretch to tolerate waiting a week for a package that was sent Priority 2-day. Every single person I've spoken with on the phone is dismissive and the best I've gotten out of anyone is empty promises to "pass on my concerns to the carrier supervisor" and "to have the supervisor call you back sometime today." It doesn't help that our normal carrier is on vacation, and there are some building problems. But seriously, there are 3 signs that you can read from the front sidewalk saying that this elevator is out, please use the freight elevator in back. UPS and FedEx can figure it out!! And then! On the off days we actually *get* our mail delivered, our carriers have complained to us about the quantity of mail they have to deliver, and have refused to pick up some items, citing lack of room in the trucks. Which is probably true, given that they're picking up 3 times the volume of mail they should be!!! If I could do so, I would change all of our business transactions -- including sending out and receiving checks -- to DHL/UPS/FedEx. read more

I am SO done with this post office. I've filed numerous complaints of missing packages, guarantee slips stuffed into our mailbox, and gaps in delivery. However, my encounter today with USPS worker Jerry has elevated my rage to a new level. I am a woman with short hair. I've been misgendered before, but no one has ever been so ignorant. He called me to the counter, "step up sir". He then began to speak and mid-sentence he stopped to ask me, "Are you a girl?" I reluctantly answered yes. He shook his head and said "that's crazy" and put his fist up for me to "pound it". Are you fucking kidding me? Could you be more rude? Why does the government continue to hire and support inept and discourteous people? I've complained so many times and I am not being heard. This is ridiculous and unfair. Fuck USPS. read more

ZERO STARS I was willing to deal with the long lines, but I refuse to deal with the rudeness and incompetence any longer. A snotty lady behind the counter wanted me to fill out a form and give them my social security number just to buy a $1000 postal money order. This is only required for amounts over $3000, but the postal employee decided she wanted me to fill out the form anyway. There is no way I was going to put my social on a form at the post office. She started yelling and told me she wouldn't sell me the money order without my social security number. I would rather pay the bank $8 for a money order than to deal with them ever again. I have my own little Post Office boycott. I don't send anything via the post office anymore. I don't purchase stamps. I pay all my bills online and I went paperless, so they don't have to mail me any bills. I did the same for my parents bills. The post office will never get another penny from me. read more

Just a couple of blocks from here is the UPS Store on W Grand. Go there instead. I walked in to this Post Office in the middle of the day and the self-service machine was broken and there was a line 25 people long. No thanks! At the UPS Store there was no line and I was in and out of there in three minutes. read more

The worst experience ever. Don't come here, unless you really need to - and even then consider going to the USPS office at Merchandise Market. The staff behind the counter has absolutely no clue about anything and instead of helping you, they yell at you. I needed assistance with a form and the f** a** lady who does ONLY the passports deliberately gave me the wrong information because she was p.o'ed that I interrupted her sleep. I really understand why the USPS is in such a bad shape. read more

Is there a way to give zero stars? 1. No one cares about doing a good or even decent job. They just want to get rid of you... The package is on the truck, the tracking system is some times off, just wait until tomorrow, come back later, are just some of the excuses. 2. They lose packages and their only solution is to say the system is broken. Really? Thanks. 3. The employees are slow and don't want to do things that "seem difficult." 4. The employees are arrogant and cop an attitude any time they have to do anything above sell stamps. read more

I registered for Yelp solely based on my experience at the Fort Dearborn Post Office. I'm posting to re-iterate previous complaints, and to say things haven't changed as of Monday, July 13. The staff was slow and showed very little patience, respect or common courtesy to any of its customers (at least during my 25 minutes in the store). On many occassions (including my own), the staff allowed people to wait up to 15 minutes in line, only to tell them they were missing a form and that they needed to fill it out and get back in line. This happened enough times that a majority of people found themselves waiting in line twice for a single shipment. If you've ever seen the movie Brazil, it's pretty much the same thing plus a ton of attitude. That's as much a critique of the process overall as the people, but the staff had clear disdain for every customer, as if it was too much for them to answer simple questions without an attitude, or provide clear directions on which forms needed to be filled out. In my personal experience, I had the 'gall' to ask two of the employees about that location's policies (i.e. no cell phones in line, making people wait in line a second time instead of allowing them to complete the form at the counter). They were simple questions, but I was argued with both times, and in a manner which escalated things rather than solving them. I was honestly appalled at the employees complete lack of care or accountability. My advice to the employees that were staffing this location today -- If you don't like it, quit. There's millions of unemployed people that would take your job, and who would probably treat customers with a little respect. Don't go to this location if you have alternatives. If not, be prepared to not only waste your time but be spoken to like a five year old. read more

I scheduled a pick-up online for a PR company that I work for and the package was never picked up. The next day, I received an email saying that the package had been successfully picked up - even though the box is still sitting on my desk. After calling the customer service center and being routed through about three different people, they told me to call the Fort Dearborn post office. I've now been calling them continuously for the past 45 minutes just to have the phone ring and ring until a voice recording tells me that the party I'm trying to reach isn't answering. At one point, I heard someone quickly pick-up the phone and hang it back up. My review is for the Fort Dearborn location and the postal service at large. It really shouldn't be this much of a hassle to get a package picked-up. No wonder they're having such a hard time getting funding. read more

Yeah, this place sucks. If I could give it 0 stars I would. I have to go to this joint to pick up packages, etc because it's my local post office. Man, the people here are the biggest bunch miserable souls I have ever encountered in one place. They aren't friendly or very helpful. There are usually about 3 people working when there's a line of 20 people waiting to be served. Like I said, I need to pick up registered packages here when they aren't delivered to my home address. You have to go to some weird room in the back of the building to get these, which you'll find out after standing in line forever. Last time I picked up my package, the lady behind the wrought iron fence said she didn't have it and I may have to wait a really long time. She bitched that they weren't brought up to her yet. Well, a phone call to retrieve them, and the package got up there within 10 minutes. Not terribly long, so not sure why she had to bitch and moan about it. The customer is never right at this joint, and you are treated as if you're annoyance just for entering the building. The USPS needs to do some major work in revamping the work force at this location. It's an absolutely awful experience. read more

I wish I could give this post office negative stars. My boss received an email saying her package was delivered last week. 6 days later, it still has not been delivered to our office. First, I tried calling them, and I got a busy signal. Who still has busy signals? It's 2013. I then went to the post office to see if the package was there so I could just take it back to our office myself. After waiting in line for 30 minutes, I was told that they weren't able to tell me anything about the package because it was addressed to my boss and not me. All 5 of the employees I spoke with were extremely rude...they wouldn't even look at me and could clearly care less that this package they claimed to have delivered is lost in no man's land. I understand if they couldn't give the package to me since it wasn't addressed to me, but they wouldn't even check to see if they had it or not. For all I know this package is at the bottom of Lake Michigan by now. It's ridiculous that it takes them so long to deliver packages, especially since our office is only a block away from them. In the future I will definitely be taking my business elsewhere. read more

Fast and friendly service. Very clean and stocks/supplies are well organized, easy to find what you need for mailing. Street parking available. Found my favorite usps branch. read more

I am still regaining my words in order to write about my g-d awful experience this morning at the post office. I actually thought I was on the show "Punked" or "Boiling Points," but nobody came out with the money to tell me that I lasted the duration of the prank! It is entirely unfortunate that this is my local post office. I hope I never ever have to pick up a package at this location ever again. Good riddance! read more

This place is beyond awful! I go to pick up a piece of certified mail and it's gone, missing, nowhere to be found. The employees help other people in between instead of helping me! I'm standing around for an hour and still they cannot locate the mail. Not to mention the line is out the door with 2 people working at the counter. Also, try calling them, the line is constantly busy! This place is a joke! read more

I cannot believe the bafoonery that just occurred. I made a passport appointment a month ago. They sent me consistent reminders which was so nice and kind! Loved it! I expedited my birth certificate in order to have it by the the day of the appointment. I received a reminder of the appointment YESTERDAY. Less than 24 hours ago! I walked all the way to the post office to find a janky, handwritten sign on the door saying they were closed due to a pipe burst. It was a cold week in Chicago, so this sort of thing happens, but yesterday and today were warmer. So that is something that probably occurred two or three days ago. So WHY did they continue to send me reminders of my appointment knowing that they were out of service? WHY did they not call me to inform of this if they had the decency to send me consistent reminders? Not to mention when I tried to call them, no one ever picked up. Truly shocking and unbelievable. Post offices in general are the worst places on earth but this one takes the cake. I made an appointment for next week with a DIFFERENT post office, thank you very much. In addition, there were SHEETS of ICE leading up to the tiny bb sign honestly get your act together- you are a government agency. read more

If I could give it a negative star to this office, I would. I used to like my post office but this one is the most inefficient, ineffective, rude, and non-communicative branch I've ever encountered. Let me just recount some of my experiences - 1. Priority mail package showed a status "delivered" when it's not delivered and you can't get any answer from them either. 2. Showing up at the post office to inquire about the package status is just a total waste of time. 3. Showing up at the post office at a few minutes to their closing hour may have them shut the door literally at your face and you better watch your fingers if you want them to stay intact. 3. Calls to the post office can go unanswered even if you kept ringing them for over half an hour. 4. Going online to schedule a package redelivery is no guarantee to receive it the day you requested, you can sit at home all day waiting for your package to no avail. They do still have a few people in the office who treat you like a human being. This is most unfortunate because I want my post office to do well, I really want them to succeed. read more

This post office needs a lot of improvement. It needs a better organizational and customer service mindset. Any business that is service oriented needs to value their customers and try to help them succeed in making a business transaction rather than looking for details and discrepancies in order to turn them away. It also needs consistency with its' inbound and outbound tracking system. The word "Delivered" really means 'Received' by the USPS and it does not mean that it is necessarily ready for pickup. Any business that is service oriented needs to value their customers and try to help them succeed in making a business transaction rather than looking for details and discrepancies in order to turn them away. I recommend that this post office do an UNDERCOVER BOSS episode and have the Postmaster General come and work there in every department for a month and see what changes need to be made. There are some good workers there who need to be recognized as well. I wish I could list some of their names but some of them are now gone and I do not want to leave any of them out. read more

Can I give a zero star rating? Single worst post office ever. This is the 4th time I have tried to resolve the same issue - my carrier won't forward my mail despite a request I made 6 weeks ago. I have called, I have asked the carrier, I have been to the post office with the confirmation in hand, and STILL she will not forward my mail. Now I'm 20th in a line that is barely moving, in an office with six kiosks and two postal workers. Shameful. My neighbors are frustrated too because my mailbox is overflowing. I have moved out of state and have to come back to deal with this? Ridiculous. read more

I have been going here for about a dozen years and can tell you there is very little in the way of bad service that can even come close! It's as bad as all the reviews here and oh so much more. I should have known on my very first visit. I went in to get about a hundred first-class stamps, which sent the staff into a tizzy and I was told in no uncertain terms that if I ever wanted such an outrageous thing again (stamps? post office? outrageous?) that I would need to call a day in advance and get approval from the postmaster (mistress) there. That was actually one of the LESS disturbing visits. If you must go, steel your nerves and god be with you! read more

This is my second visit here at this location. First time it took more than 15 mins...not because of lots of customers but because how the USPS employees works. This time, it is already 10 mins and so far only one customer served. Only 2 counters are open. The self service station is out of service. I am here because this the only USPS location closed to my work place and hope I can mail my package before my 45 mins lunch over. Update 1: During write this review, I noticed both employees now not at counter, both went back of the store more than 5 mins ago and didn't come back yet. Update 2: ok...counters back in run after 7 mins on hold... read more