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    US Post Office

    3.5 (24 reviews)
    Closed 9:00 am - 5:00 pm

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    United States Postal Service
    Evan G.

    The United States Post Office on East Bay Street in Charleston is one of my favorite post offices in the area. It is very convenient and easy to access and get in and out of when you are in the area and need to take care of your postal needs. There always seems to be plenty of good parking available and they have excellent customer service. I have had a really positive experience every time I have been through here.

    Top 10 most wanted?!
    Ryan H.

    First off, I went to this branch because it is one of 2 local offices that do Passports. But if you want to apply for a new one this place is probably not for you. I only found out by stopping by and you can make an appointment which next available is in January. Yuck. Thankfully I was trying to renew one quickly for a trip to Tortolla and then Cuba and needed some help. A very nice lady helped me from start to finish taking photos and then guiding me through the rest of it. I mailed off the application and now feel like I will actually get it back in time for my trip(pray for me). So for renewing 4 star. If trying to get a new one go to Cross County Road Branch in North Charleston unless you are not in any hurry.

    Charleston East Bay Station, 557 East Bay St. Charleston, SC 29401

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    3 years ago

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    1 year ago

    The staff at this post office is so much friendlier than the folks in mount pleasant!

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

    Love this Post Office! It is always pleasant to visit and it looks like they are refreshing the look!!

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    3 years ago

    Rick and my local mailman, Michael, go out of their way to take care of customers. Solid, wonderful people and hard working.

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    2 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    Thank you to Kim for the excellent service and patience today! She was quick, kind, patient and provided great information. Thank you!!!!

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    4 years ago

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    8 years ago

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    9 years ago

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    4 years ago

    Very rude service. Incredibly unhelpful. Do not go here to get a passport, you will waste your time.

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    7 years ago

    Helpful 2
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    10 years ago

    Helpful 2
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    8 years ago

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    11 years ago

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    12 years ago

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    15 years ago

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    13 years ago

    Helpful 1
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    12 years ago

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    11 years ago

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    The United States Post Office on East Bay Street in Charleston is one of my favorite post offices in the area.

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    US Post Office - Crowded

    US Post Office

    1.9(53 reviews)
    4.2 mi

    BEWARE - Multiple Packages Missing & Poor Accountability…read more I am extremely disappointed with the USPS location in Mount Pleasant (Johnnie Dodds Blvd). I currently have three packages missing, with a fourth only recently recovered under concerning circumstances. All four packages were shipped from different retailers, in separate boxes, and each shows as delivered by FedEx to this USPS facility days prior. One package was even signed for by a USPS employee (S. Tracy). Despite this, there was no yellow or colored pickup slip placed in my P.O. Box indicating that packages were available at the counter, which is standard procedure. When we spoke with a front desk employee named Martin, he repeatedly stated that because the packages originated with FedEx, USPS could not track them. This explanation is inaccurate, as FedEx tracking clearly shows delivery to this USPS location. The issue is not FedEx tracking--it is what happened to the packages after USPS took possession of them. We were told that the supervisor responsible for package organization, TJ, was on "break" and unavailable. This was especially frustrating given that a month ago, TJ made a comment to us stating, "we get too many packages," despite the fact that we pay for a P.O. Box at this location specifically for secure mail handling. On 12/10/25, while filling out the missing mail form, we were informed that a formal investigation had been opened. We were told that we would hear from a manager or supervisor no later than Tuesday, 12/16/2025. As of now, we are still waiting for that follow-up. On 12/12/25, Martin contacted us to say that one package had been "found" only because a good Samaritan turned it in, explaining that USPS employees had placed it in the wrong P.O. Box. There is no excuse for multiple packages to go missing at once--especially within a government-operated facility. The lack of accountability, dismissive explanations, and concerning remarks from management raise serious questions about how packages are being handled at this location. I strongly encourage anyone using this post office to closely monitor tracking information and document all interactions. Until these issues are properly addressed, I cannot recommend trusting this location with important or time-sensitive mail. Proceed with caution.

    Useless operation you have going on with this location. I just got told my box shows hazardous…read morematerial because it has a diamond shape for a hat company so she can't ship it even though the old shipping label was shipped by USPS in the same exact box. Also, since when do you guys not create shipping labels? I get USPS is losing money so it's hard to get good help but Oh man!! You guys have gotten pitiful as customer service goes.

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    US Post Office
    US Post Office - It's busy today at the post office!

    It's busy today at the post office!

    US Post Office - Lazy mail drop.

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    Lazy mail drop.

    US Post Office - postoffices - Updated May 2026

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