Telephone customer service is less than acceptable. PO workers cannot explain why it takes 10 days for a simple birthday card to go from MP to Greenville, SC or a major city in NC. Nor can they tell me why certain newspapers and magazines aren't being delivered to my home address. This is not the postal service I've always counted on. read more

They said they couldn't mail my 5.25" square envelope with a butterfly stamp even though the USPS downtown mailed them just fine. They tried to say it would cost more, so I took the envelope downtown and they mailed it no problem. read more

If you so much as squint during the standard hour+ wait, they will literally return your mail to sender. Last time in, they said they registers 'don't work, due to heat.' Took a long while to switch PO Boxes to another location. read more

BEWARE - Multiple Packages Missing & Poor Accountability I am extremely disappointed with the USPS location in Mount Pleasant (Johnnie Dodds Blvd). I currently have three packages missing, with a fourth only recently recovered under concerning circumstances. All four packages were shipped from different retailers, in separate boxes, and each shows as delivered by FedEx to this USPS facility days prior. One package was even signed for by a USPS employee (S. Tracy). Despite this, there was no yellow or colored pickup slip placed in my P.O. Box indicating that packages were available at the counter, which is standard procedure. When we spoke with a front desk employee named Martin, he repeatedly stated that because the packages originated with FedEx, USPS could not track them. This explanation is inaccurate, as FedEx tracking clearly shows delivery to this USPS location. The issue is not FedEx tracking--it is what happened to the packages after USPS took possession of them. We were told that the supervisor responsible for package organization, TJ, was on "break" and unavailable. This was especially frustrating given that a month ago, TJ made a comment to us stating, "we get too many packages," despite the fact that we pay for a P.O. Box at this location specifically for secure mail handling. On 12/10/25, while filling out the missing mail form, we were informed that a formal investigation had been opened. We were told that we would hear from a manager or supervisor no later than Tuesday, 12/16/2025. As of now, we are still waiting for that follow-up. On 12/12/25, Martin contacted us to say that one package had been "found" only because a good Samaritan turned it in, explaining that USPS employees had placed it in the wrong P.O. Box. There is no excuse for multiple packages to go missing at once--especially within a government-operated facility. The lack of accountability, dismissive explanations, and concerning remarks from management raise serious questions about how packages are being handled at this location. I strongly encourage anyone using this post office to closely monitor tracking information and document all interactions. Until these issues are properly addressed, I cannot recommend trusting this location with important or time-sensitive mail. Proceed with caution. read more

Useless operation you have going on with this location. I just got told my box shows hazardous material because it has a diamond shape for a hat company so she can't ship it even though the old shipping label was shipped by USPS in the same exact box. Also, since when do you guys not create shipping labels? I get USPS is losing money so it's hard to get good help but Oh man!! You guys have gotten pitiful as customer service goes. read more

US Post Office - Post Offices Near Me - Mount Pleasant, South Carolina

This post office was built when MtP was small and even then, it was too small for the town already. MtP is nothing but a theme park, and half of the stuff in the area is run down. I had no problems with the people who work there, they were doing a job and had angry people in line who were acting like the world was ending because they had to wait. read more

If I could give minus 5 stars I would. This is BAR NONE consistently the worst post office experience I have had any where. The surrounding post offices are efficient and courteous while this one is always backed up and usually taking passport applications while a long line of people wait. While this is going on they will not communicate with customers to let them know that no one is available for packages; they just ignore the line and continue to work on passports - calling those people out of turn. Simple communication could solve this problem, as folks would know how long it will be before an associate is available. They are always understaffed, inexperienced and unhelpful. Vowing to never return read more

Maybe if they didn't have quite possibly the most incompetent robo caller I wouldn't be so mad I got hung up on multiple times and it took me 10 calls to speak to a representative who wasn't even a representative at the Johnnie dodds location! I haven't gotten my mail in over a month and I have gone in person to straighten it out once, I have called and talked to someone once, and I have even talked to my freaking carrier! What a f***ing joke this place is read more

Went up to some lady trying to be as nice as possible and some lady with the worst leave out I've ever seen in my life helped me. Told her I was gonna try and not be complicated and she hit me natural attitude. Told her I mailed out a package yesterday and she hits me with "ok so why are you here then?" Hello...to ask you a question? Why else would I wanna talk to you? Anyway, moral is, just answer the question with no attitude and go about your day. read more

Mount Pleasant phone representative insisted that I was wrong about the tracking information I've been following from iShip store/USPS. SHE INSISTED on arguing instead of giving me information and hung up on me. I understand they are busy but this was beyond rude and just not listening. I told her I did not want to argue about it and she hung up read more

I would give them zero stars if I could. They never scanned my package that I dropped off which means that I have no chance of getting my money back because THERE IS NO PROOF IT WAS EVER THERE. Will NEVER be using them again. UPS till I die gang gang read more

Every person working behind the counter has been really nice to me and helpful whenever I have come in to send a package. I have never had to wait longer than 5-10 minutes for help. This location has a sizable parking lot and I have never had trouble getting a spot. read more

worst post office ever experienced!!! rude!!!! don't pick up mail! 185 characters and they would all be rude ,nasty ,ignorant , adjective of people that dont deserve the job they have. I have never had a good experience! It's worth the drive to isle of Palms!! read more

Informed deliver is great if we ever got the mail we get notified about. Postal System is a disgrace. read more

I'd give it less than one star if I could-never enough staff staff that is there could be less interested in helping anyone, bad attitudes, inefficient at best. read more

Old lady in glasses charged me double then what it should have been two small 1 pound boxes was 30 dollars to ship.

It's true, this USPS branch is a joke. They had no folders, no tape, nothing. Go to another one if you can help it.

This place is a mess and a complete waste of time and energy. Don't try to call because nobody will answer the phone and if you do go there you will encounter the worst customer service ever. I don't know how this place exists in a town like mount Pleasant. Take the reviews seriously because they are true. read more

Wow! Had I read these horrible reviews before I would have never made an appointment to get my passport here. The service was so horrible and the individual, DJ handling this was so rude and spoke to me so unprofessionally. If I conducted myself at my company in this way I would certainly be terminated. He spoke to other customers in this way and I can not believe that he gets away with this behavior. I won't just be doing this review, I plan on contacting whomever his direct supervisors' supervisor and above! Disgusting behavior. If I could give no stars I would. read more

I would give this post office 0 stars if possible. DJ Moore who works the passport office on Saturday's has some serious issues. He was yelling at my 3 year old child. He was on a power trip from the get go and very aggressive to the point that I had to confront him to stop his behavior. It was unreal when I told him to relax and he stood up yelling his name and saying he runs this place (thats how I know his last name). I'm not kidding when I say this guy is very unstable and a lawsuit waiting to happen for the post office. I was shocked to come to write this review and see him specifically mentioned over and over. Come on post office HR - get a grip on your employees. read more

If I could give this post office zero stars, I would. Hands down the worst "customer service" I've ever experienced. I wouldn't even call it customer service that's how horrible it is. read more

Horrible service!! I called to ask how I can change my address for informed delivery and the person who answered said they have no clue how to do it. Said she didn't know who to contact. Said they don't have that service in Mount Pleasant which is odd because I have had it for years. She was just plain clueless! Just called the E Bay post office. I received excellent customer service from the gentleman that answered the phone. He explained I would have to stop by any location. That the USPS does have informed delivery and I could come to any location and they could help me. Guess I will skip the Johnni Dodd location in Mount Pleasant because they don't know they do this service. Sad. read more

Who actually 'wants' to go to the post office? Isn't it always, "I 'need' to go to the post office," ... or, "Crap, I 'have' to go to the post office?" Well, if you have to make that stop ... and you're near the intersection of Johnnie Dodds and Anna Knapp ... you've lucked out. First and foremost, there's plenty of parking and the spaces are wide. Once inside, you'll immediately notice that the lobby is well lite, clean and large. The racks holding receipts, padded envelopes, etc. are always stocked. There are always at least 4 associates stationed at the counter which helps keep the line (sometimes, it is very long), moving. And better yet, each associate is efficient, friendly and helpful, especially when it comes to saving me money on a postal service that I really didn't need. As an added plus, this location has a great selection of greeting cards which works really well for me since the Hallmark store closed. read more

The rudest man was so unhelpful, passive aggressive and unwilling to help us with our change of address. The government needs to be out of the postal industry altogether. We did a change of address form with him a couple of months back. We were then sent a letter, it instructed to go in and show proof of identity. Today, he stated the letter we were sent was useless to him as there was not a bar code. He couldn't use the form (no other letter was sent). He wouldn't problem solve the situation. No common sense was used or seemed available to him. He led the conversation around the fact they had no forms in the office to start the process over. He seemed to actually take pleasure in his manor and arrogance. He must be a very unhappy person to treat people so unkindly. I went online and was charged a fee to process the request. It is no wonder the postal service failing. The free market needs to be involved; not the government. If so this situation from start to finish would have been efficient and done with the customer in mind. read more

The United States Postal Office in Mount Pleasant is one of my favorite post office locations in the Charleston area. They are very efficient and effective when you need to take care of some mail needs. The staff here is very helpful and accommodating at making sure everything is taken care of. I have been impressed every time I have come in here and did everything I needed to do in less time than I expected it would take. read more

US Post Office - United States Postal Office - Post Offices Near Me - Mount Pleasant, South Carolina

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This is definitely the busiest post office around the area and there always seems to be a line. Unless I'm picking something up, I tend to go to the one in the Ace Hardware store near 41. They can do everything you need for mailing out without the high cost of the 3rd party postal stores. One thing I can say is that the staff is always courteous and patient. last time they event had someone in the line asking questions to make sure people had the right materials for their shipping needs. It seems like doing this on a regular basis would cut down on most holdups at the counter. read more

If there were no cars in the parking lot, I would have thought this building was abandoned. The outside is pretty rough... Inside isn't much better. My family and I made an appointment to get our passports processed at this branch. If you're looking for the same, I'd try elsewhere. The employee helping us, DJ, was extremely unfriendly. You get to stand awkwardly by his desk (in a filthy office) while he shuffles through your papers and makes his demands. Maybe bring your own clip board so you can have something to write on when he demands you fill in a box or two. Believe me, there is absolutely no place to set the paper down to fill anything out in his office. Hands down the most unfriendly & awkward process I've been through in years. DJ's customer service skills gets two thumbs down. read more

I called today August 23, 2023 and the employee who answered the phone was incredibly rude and argumentative. Even hung up on me. Unbelievable. read more

Don't depend on the post office to pick up your packages. Scheduled a pick up, got confirmation it was to be picked up. By 9PM it was still not picked up. At 10:30PM get a CONFIRMATION email it had been picked up. Package was still on porch this morning. Sadly this is not the first time this has happened. I get things get missed sometimes, but to actually send a confirmation of pick up???? RIDICULOUS. read more

Thought I had a flat tire. It was just the USPO parking lot. Ouch! Bump! Ouch! Thump! Jostle!0Ouch! read more

Their self-service kiosk has been out of service for weeks now (specifically, the option to print a shipping label using a QR code), aka the only saving grace that saves my day from having to have a personal interaction with the terrible employees with THE WORST ATTITUDE! I even made a point of calling this branch to ask if their kiosk has finally been repaired and this disgusting woman answered, "the kiosk is working", so I asked specifically if the QR code service has been repaired, to which she yelled in the phone, "MAAAAAM, I just said the kiosk is working"‍Wow! as a customer service professional with over 10 years of experience in customer service finance field, I can confidently say that I'd get written up and maybe even fired if I had a nerve to talk to my customers using THAT rude tone and to not be helpful but at all! So of course this terrible woman on the phone didn't even bother to check if QR code was actually working and I went all the way to this branch to find out that of course the QR code option is STILL out of service Had to stand in line and asked this other female clerk if she had an ETA on repairing the kiosk, and she simply said, "NO"! Not "sorry, I don't", "we do not, we apologize for the inconvenience", nope ... just a NO ‍I feel like i ate trash today while "interacting" with these people today! Please, fix your darn QR code in your kiosk because obviously you cannot even train your awful employees to speak to your customers like a customer service employee should! Truly disgusting. Every time I have to go here, I just want to crawl out of my own skin read more

Post office with the usual fixings. PO boxes, mail boxes, some supplies for Priority and Express mail and windows that close at the usual hours. Fortunately, they have one of the automated post machines here that can weigh your package and help you purchase the right amount of postage. Note that it only accepts debit or credit card payments - no cash. read more

US Post Office - Post Offices Near Me - Mount Pleasant, South Carolina

I have had terrible customer service. I have waited over 15 minutes for them to open after the time they are scheduled to ope. They were not ready (computer not up) when they did open. Most recently I have a very important certified letter that they have lost. I have called several times they said they would call me back. I have never received a call back. When I trued you call them they are not answering. Either they are just not answering or they recognize my number and will not respond. It is like the letters just disappeared when it reached this post office. They act like your are too much trouble to help read more

A very rude male postal clerk treated my sister (who has been going through huge emotional struggles over the loss of her husband) went to this PO to mail a package to a friend in NYC. She said she had never been treated so rudely in her life and had a feeling the man had probably thrown the package in the trash. Sure enough, the friend never received it. read more

Solid hours (open until 5:00), short lines knowledgeable staff, 1/2 a block off 17 so convenient. Tough job so be patient!

This post office is slow and employees are so rude. They will have you wait in line just to turn you away and send you to the back of the line if your package isnt up to their expectations. read more

After 20 years of dealing with this branch of the usps, I could not be happier to finally close my PO Box. When I started using this branch all mail was out by 9:00am if not earlier without fail. As time went on, the sign changed to "all Mail out by 9:30" and then changed to 10:00 and then the sign stopped changing but the delays continued. Doesn't sound like a big deal to most individuals but businesses waiting on checks and trying to conduct business at this branch are truly in bad position. The employees(not all but most) are truly mentally challenged and possibly the laziest humans on the planet. Good to see our federal gov't is taking care of and providing jobs for such challenged individuals. Not so much the business in the area but who cares about them....right. As the holiday season approaches and I am forced to watch these usps commercials telling me what great service they provide. I have to take issue. No worthwhile management, no accountability and no one cares at this branch. I would recommend using sullivans island, isle of palms or the downtown branch on east bay st. Stay away from this branch!!!! Wish I could give a zero review. read more

TJ was extremely rude in front of everyone, and refused to look up the ZIP Code for my package instead tell me to repackage it when the next agent just cross through the ZIP Code and changed it to the correct one! I will never go back there and I won't stop until I get a notice from USPS apologizing read more

We have now had 3 packages in two weeks left in our locked parcel box with no key to retrieve them. The 1-800 number says the post office responds in 24 hours which this post office does not. I understand that people make mistakes but if you make 3 mistakes in two weeks, at least have the decency to fix the problem. We still have not received our packages or been called back. read more

I got a package on December 5th from someone, and I check mail weekly. So I didn't see the orange key (that's for boxes for packages). Then I get the last-minute notice that I'm supposed to pick something up and it was sent back!! They didn't even leave me a key!!! So now I have to track down my package and on the website I couldn't even get it redelievered! Customer service wasn't any help at all, because there's nothing they could do. The representative was friendly though. read more