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2 years ago
This post office is the best I've ever been too, including the single-window post office from my little home town. By the way these ladies recognize you when you walk through the door and the neighborhood talk you hear in the store, you'd swear you were in a tiny town. The customer service I've received here is always second to none. It rivals some of the best commercial services I've encountered. And ironically, you're about to hear how it was better than the customer service I got from the place I bought the package! I visit this post office frequently and like I said, I always and without exception, get great service here. On this occasion, however, I must note that one of the mail ladies went far out of her way for me when she didn't have to. Mary litteraly saved a birthday. I made an online purchase to be delivered to my old neighborhood in Hawaii and when I typed in the delivery address, unbeknownst to me, it automatically changed it; the auto-correcting system stripped the letter designation for the apartment. The potential for this problem was that the package would arrive after being in transit for two weeks, just to be returned in transit for another 2 weeks... And then run out of time before the birthday to reorder and redeliver. It's funny because I didn't start trying to resolve this issue with Mary. I contacted the originating company within hours of purchasing and their customer service was limited to email (They conveniently answered two days later after the package was well on its way. And when they did, they couldn't have cared less or be bothered.). I then attempted to contact UPS to update the apartment indicator. The package was sent as a "Smart Post", which means it is carried by UPS and transferred to the USPS for last leg local delivery. They told me the address could only be updated via the sender. I contacted the company again and they told me they wouldn't do anything, that I'd just have to wait and see. My last recourse was to contact the delivering post office in Hawaii. I had to dig through the internet just to find any kind of contact information for the Oahu branch. Both numbers I found were current, but a dead end because no one would pick up the phone. Why drag you through and tell you all this? To demonstrate that Mary was litteraly my last line of hope in salvaging this package. I got to the USPS counter at a rather busy time right before close of business, mailed an unrelated package, and mentioned my situation to Mary. She took the time to listen to me and had me write down all relevant information for her. She told me she would look into it. At this point, as much as I love this branch, I kinda gave up hope. I know how the best of intentions get lost in the daily grind, especially when it gets busy. I left, conceding that was the end of the road for me and I'd probably have to just untangle the mess with the company I purchased it from when it got returned. A couple days later, I got a call that shocked my socks off. Mary called me personally. Turns out, she had been working her magic. She told me she had tracked down the package and the bundle it was transported in and had been emailing the Oahu branch. She called me two more times to get more information and/or update me on my situation and the last was to follow up to confirm that the package arrived! Mary didn't have to do anything for me. She could have told me, just like everyone else did, that there was nothing she could do. But she didn't- She went out of her way, above and beyond, to do something for a customer she had no obligation to. This is the kind of stuff that changes the world. One kind, unnecessary act at a time, creates a ripple of optimism in another person's world. Mary, and this entire staff, quietly do a such a significant job everyday. Thank you! read more
16 years ago
