I had to visit the distribution center because I received two text notifications saying my pkg wasn't able to be delivered due to "no one home" - even though people were home both times. The driver also had NOT attempted to deliver the package. I know this because I have a doorbell camera & never saw a driver at my home. The door tag I was suppose to receive also wasn't on my door, but per the picture it was on the driver's LEG! When you get to the distribution center no one is there. You have to pick up a phone to speak with someone. Fortunately the woman I spoke to was extremely helpful and the driver finally did his job and delivered my no signature required package later that day. Local customer service 100, but telephone customer service is not useful or helpful at all. They need to stop outsourcing. 3 because of that and the driver. read more

It's been 4 days and two promises to deliver my two packages and still no packages delivered. Those promises made by higher ups, not even talking about the regular deliveries that obviously never happened either. read more

Upon walking up to this shithole there is a rotting fish in front of the door. This place is no help. No one there to assist. No one to pick up phones. I exited the door and a lady walked up and locked it and walked away without saying anything. Horrible. read more

FedEx Ground Distribution Center - Shipping Centers Near Me - Ladson, South Carolina

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I have been waiting over a week for my package to be delivered. Since it needs a signature. I took 2 days off to wait for the delivery. Was home in my house when I get a notification that the delivery was attempted. The delivery driver never Rang the doorbell or knocked on the door. How do I know this? Because I have dogs and they bark when someone knocks or ring the door bell. They bark at me when I come home from work. This happened a total of 4 times. I contacted customer service multiple times and was told multiple Things about the package. They said they would fill out a ticket and send it to the distributor center manager and I should get a call. Never happened. I was told driver would call me when near the house for delivery, never happened. I spoke to a customer service supervisor who promised me that my package would get to me the next day. Again found package tag on the door and email stating they attempted to deliver package. Again no door knock or bell. Ring. Today I have been sitting in my car in my driveway to get my package. It has been 6 hrs and not delivery. Poor service all the way around. Poor customer service and problem still not resolve. I researched corporate office and finally found an email Brie Carere executive VP and chief customer service officer. I sent her a lovely email on the poor customer service and delivery system of FedEx. Also advised merchant who sent the package about the issues I am having with FedEx delivery system / distribution center out of Ladson SC. Very frustrating because you cannot even call the center in Ladson to make a complaintor to get problem resolve.ld. Instead you get customer service which is located outside the USA. I have been sitting in my driveway in my car all day to make sure I can catch the delivery person 6.5 later still not delivery. read more

I got a notification stating that the driver attempt to deliver my package. Someone was and always is at home and we also have cameras and we didn't see a speck on our camera around the time they stated they attempt the delivery. Not sure why these drivers would lie or steal knowing that ppl now have cameras everywhere! IVE CALLED THE CUSTOMER SERVICE LINE TO NO AVAIL BUT I WILL BE COMPLAINING BC DO YOUR JOB IF NOT GET ANOTHER ONE!! I saw another customer had the same experience and it's sad that this is going on. read more

Pkg there and not delivered. No follow up as to when it will be. Have contacted 3 times and get the same run around and no resolution

If I could give a zero I would my package was delivered to the wrong house. I still have not received my package. I can't get a hold of anyone. If you call this bogus stupid phone number you get the same repeat recording that it was delivered. Yes but not to my damn house. I will never use fedex EVER read more

I'm in helll. FedEx never knows where my packages are. And they need me to wait at home all day for my signature. Why did I create an account on their website and app just to tell them that is not necessary and I could sign electronically. Now I'm 40 mins from home for a package that FedEx "Express" by Rivers Ave location said is in the truck but this location FedEx "Ground" says it's here he just "don't know where the hell it is". It's possible I could still wait for it to be delivered in 3 days cuz he doesn't know where the package is or if it is still on the truck that delivered it yesterday. I'm dead. Horrible value and terrible quality. I dislike this a lot. I should blame the phone companies because it's always when I get a new phone that this happens. I got here before two other guys. The guy behind me was picking up for his mother and didn't know her last name but he left with a package cuz his ID had same address. The other guy was told to leave his package next door to security. This was all over the phone. That guy left to go next door and he said security left so he was back here and left the packages on the counter. Yet I'm still here. read more

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Whew!! Me too Horrible / FedEx used to be the Best! What happened??? Unbelievable.. I've only been waiting two days.. I'm heading to Ladson office tomorrow.. read more

My packages ride around on different trucks for 7 days then I end up driving the 22 miles to pick up, if they can find. One package was lost, one was delivered to wrong address in different zip code, and after 14 years of delivering to me, they can't find my house. I suggest they hire those who can see and read. I'm tired of paying high shipping rates and having to go pick up myself. read more

the Ladson fedex is the absolute worst delivery service I've ever experienced. Six days now of trying to deliver my packages. One package is a very expensive drug that required refrigeration and I am still waiting on it after three days. I have called over 25 times ,provided explicit directions to my house and they are still not able to get me my packages. The people who answer your call are from overseas and don't have a clue about the service area. So incredibly frustrated I am not sure what I'm going to do about my medication in the future. read more

The absolute worst delivery service I have ever experienced. My husband and I recently moved here from out-of-state, so we have had a large amount of deliveries scheduled with items for our new apartment. Our items from FedEx are ALWAYS falsely labeled as "out for delivery", yet never arrive. This will go on for days, with no guess on when the package will finally arrive. What is even more frustrating is that all of our packages go through this Ladson facility, which means this may be our new normal for the unforeseeable future. We have contacted the facility directly, but have not seen any improvements; my husband even had to drive there one day to pick up one of our packages. I formally filed a complaint with corporate but am not hopeful that any significant change will occur. To anyone else in the area, I would advise researching the carrier your online shopping sites use and do everything you can to avoid ordering from those who use FedEx. It may be weeks before you even see your package, despite many online guarantees of two day shipping. Edit: I am editing to add that our driver specifically is Jose. This just happened to us, yet again, this week, and each time that is our driver. When we pull up the live delivery map, it just shows him sitting in the same spot for hours. It is completely unacceptable. read more

I was supposed to receive an overnight delivery on July 1 of 2025 a very important paperwork. They never updated the shipping, I tried tracking my package online and through their app. When I finally got through to somebody at the regional level to ask where my package was at 8 PM that night I was told he was around the corner. That was apparently a lie because he never did show up. It is now over 24 hours later and I still have not received my paperwork, which was time sensitive. I requested a phone call from the distribution center which I never received. I am now looking at a holiday weekend and being unable to complete this paperwork or stay in compliance with state rules and regulations. I am now in danger of getting a ticket and a fine thanks to FedEx. read more

Worst FedEx experience ever! The package was supposed to be delivered to my daughter in Mt Pleasant on Monday. It is now Wednesday & still at the Ladson facility. The overseas customer service ppl have no clue. After several phone calls & different customer service reps, I was told to wait another 24 hours, & then I could update delivery instructions, to where my daughter can choose a location to pick it up. Totally unacceptable! This is important paperwork, but apparently, the staff there don't give a rats. Do your F'ing job!!!!!!! read more

Extremely poor service and delayed delivery. FedEx is becoming very unreliable and very misleading company. The package (according to their web site was supposed to arrive on Friday, then Saturday, then Monday... still not delivered on Tuesday! When contacted they lied that they could not deliver because nobody was at the address - it was an apartment complex with 24 hours doorman... Avoid using them if you value your time and if you need your package on time! read more

Package that was suppose to be delivered on a Friday is lost. It's now Monday at 8pm and although it was sunny and 70 they said the package couldn't be delivered due to bad weather. read more

Female driver who delivered to our store was so very rude and inconsiderate A piss poor representation of your company read more

Fed ex sucks. Their cust serv reps are all in foreign countries and do not know anything and will not tell you anything. Might as well have kindergarteners answering the phones read more

Terrible customer service. They have no direct phone number and the 800 number attached to the distribution center say they will help you get your package info, but do nothing. They don't call you back. I don't even know where my package is at this point. It needs a signature so I scheduled a time for the package and the FedEx guy said his signature pad wasn't working so he would have to come back later to drop it off. Never heard from him again. To improve your services get employees that want to work because obviously this guy didn't want to do his job. read more

I wish I could give 0 stars. They had me take off work and sit in my house ALL DAY waiting for a $600 package that needed a signature, which was originally supposed to get here 4 days later just for them to lie about delivery. I tracked the updates from 7am as soon as I got the text. At 12pm it finally updated to give me an estimated time frame of 3-5pm. It even gave me a driver's name and showed exactly what time it was loaded onto the truck. At 5:30pm still no package so I check the tracker and it shows that they tried to deliver it and that I requested delivery at a later date. Which is a complete lie. I sat at my front door for hours waiting, no delivery was attempted. FedEx didn't even pull up to my neighborhood. When I called FedEx customer service to get an explanation, they told me the package was never even put on the truck! So I've been sitting here all day waiting for nothing. None of it makes sense, the tracker showed it was put on the truck at 6am. Then the driver puts a note that delivery was attempted. Then FEDEX says I requested a later delivery. Then they say it was never on the damn truck. DO BETTER FEDEX! read more

Drivers leave packages on the side of the road to be stolen instead of coming up the driveway or instead of reading the mailbox number they leave them at random neighbors house for you to go find Teach your drivers to read mailbox numbers and to deliver packages in a safe manner instead of leaving them wherever read more

Driver said twice he had been by and we were there. We were there Waiting all day for two days abs I finally called them as the driver left black blank photos as his proof he's been by. The only way we got our stuff which was medically necessary, was the receptionist sending a note to their boss about the driving flaking off!!! Love my UPS guy read more

Sorely understaffed, unclear communications, no reassurance that problems have a resolution. Whoever's responsible for staffing the facility should be held accountable for the troubles the facility causes to so many. No one knows how to ensure that drivers will deliver a package to the appropriate Fedex drop-off point, despite it being requested from day 1. Absolute diffusion of responsibility, despite only two workers on shift. I don't know how they're not ashamed of their poor performances. read more

They suck and packages are disappearing. If you have to send anything at all. Send through US mail or UPS. Please be warned

I was supposed to receive my package yesterday, and then today, but it was delayed not once but TWICE. And the reason for the second delay? Their truck broke down and even though the tracking number said the package was out for delivery, the truck hadn't even left the facility! So I was waiting on this package all day, for nothing! So I asked that it be held, since I can't trust these clowns to deliver it. Maybe if you had better maintenance for your trucks this BS wouldn't happen! I would rate one star, but I'm giving two because the customer service representative was very polite and helpful. read more

FedEx Ground Distribution Center - FedEx's lousy service - Shipping Centers Near Me - Ladson, South Carolina

Was out for delivery today, but now say tomorrow maybe No excuse was actually supposed to be here yesterday read more

I have had a package on a truck for 5 days and for 5 days they have not delivered it. Seriously ridiculous!

No longer the tightest ship in the shipping business. Just got another delay notification. 2 20 lb dumbbells. I understand when the 80s were o the truck, then at the facility, then on the truck, then back at the facility 2 weeks ago, came a week later (3 times). I expected yall to be sissies then. But come on. Is it DEI? read more

I live in an apartment complex where packages are supposed to be delivered to our front door. The delivery drivers from this location regularly leave packages at the mailboxes which is open air, no door, no security leaving the potential for anyone to pull up and just steal our packages. They have been told to stop doing this many times and it continues nonstop. read more

It would appear that my package has been in the Ladson South Carolina office since march 21 and still has not been delivered Wat to go Fedex

The mattress we ordered was meant to be delivered Saturday. The driver decided to not deliver and selected reason as "business closed", when this was clearly not the case for our apartment. I think he just didn't want to bring the heavy package upstairs. While this is understandable, it's still my understanding this is apart of the job. We called the facility hoping to pick up the package so we wouldn't have to sleep on the floor 2 more nights (since they don't deliver Sunday. The woman on the phone and at the facility was very helpful and the only reason I'm granting a star at all. We did have to drive 45 minutes to get there and wait another hour for her to bring the package, but at least we got it. My partner and I suffered bringing it up three flights without a dolly. read more

The Ladson FedEx is the worst. The main head office is already opened an internal investigation into them and a driver. in one week I have to file 3 claims 2 packages delivered to who knows where with some 4 letter signed for initials which does not match any of ours and then a package that says out delivery for over 10 days this does not include the previous claims I have had to open in the past few months. they need new management and new staff read more

I really thought that this holiday season I would need to be on the lookout for porch pirates, especially since I currently live in an apartment complex. Nope, I was wrong. FedEx ground has been by far worse than pirates. Packages being delivered to me seem to never make it to my door when it comes to them. I ordered a very expensive gift for my lady inside of a store. This gift in particular was the absolute last one they had in the entire company throughout the USA. It was being shipped from a store in Denver. Unfortunately, I was not aware that they would be shipping through FedEx smart ship. Tracking info early that morning stated that it was in Ladson. Silly me for thinking that I would be getting my delivery that day. 5 DAYS LATER, package says it was delivered, along with 4 other items that were ordered by me. Well out of 5 packages, only one was found by me, in a different apartment building. A neighbor later on that evening was kind enough to bring over two more packages that had my name on them. So where are the other two? Tried calling, but their automated system basically goes in a loop, not allowing to speak with a real agent. The website stated that I would not be able to file a claim due to the fact that the company shipped it via Smart Ship and that I would need to have the company contact FedEx to file the claim (that process was also a nightmare). Yesterday, I was able to find a number to an office rep for this FedEx location. After doing some "research," the woman called back stating that the driver that day (VERNON) did not remember where he placed the package and that there was nothing more she could do. Thank you FedEx for ruining my gift Suprise and losing my packages. I guess now i'll have to verify with businesses which shipping company they use before ordering things. No way in hell will i trust this FedEx with delivering my stuff. read more

For over four years, Fedex delivers to the wrong address. It's the same address every time and they even take a picture of the wrong house. I call, they say it's the vendor's responsibility to refund me by opening a claim. They say that they're going to start an investigation but nothing ever comes of it. I've gone out to the ladson location and they told me that I was wrong. The house they delivered to his mine. I have shown them pictures of my home. I have shown them Google maps and Google Earth of my home. And they still insist that where they delivered is my home. I want to have to talk to my landlord about that I guess because I've been living and paying rent in the wrong place for years... read more

I would give zero stars if I could. My package can come from California in a day but sit in "Ladson Facility" for a week before delivery. Something needs to be done. At this point I'm starting to ask retailers, which delivery service they use and ask for another option or I'm ordering from a competitor. read more

4 shipments the first 3 were delivered on time the 4th has been sitting there per tracking waiting to be put on a truck out for delivery 2 days now haven't gotten it yet read more

FedEx distribution center for the Ladson area is the most God awful service providers. They do not deliver to your door. I told the male delivery driver before he left I could not lift the package alone up 3 flight of stairs and he simply said he can't either and left me to do it alone. Thank God for the maintenance guy he offered to help. They always deliver our packages at the bottom of the stairs and driving from the complex fast not watching for children or animals. And oh God don't order anything fragile, it will be broken up before you receive it. I have never received my package that they took pictures of and delivered to the wrong place. One package I called the merchant to tell them the stand was broken in several places and they asked me to print the label and they will have FedEx pick it up, well the guy knocked on my door and asked if I had a husband to help him take it downstair. My response was you delivered it broken so I guess you can try sliding it down the stairs because I live alone here sir. Yesterday, I was expecting a package and received notification that the package was out for delivery. I saw 3 FedEx trucks come through here and none of them delivered my package. So now I had to call China and Japan to complain about my package in Ladson SC and no you can't be transferred to a supervisor or a local center to speak with anyone. The notification earlier stated the package was out for delivery and after seeing the trucks go by the update stated they never received the package and an attempt was not made. Just horrible service and no accountability. Service nowadays is horrible with FedEx. If I could leave no stars I would. Bad business FedEx. You do not value your customers and now your reputation looks like it's all about the money. read more

The very heavy bedframe package was supposed to be delivered to my apartment on a third floor walk up. It was left on the first floor. I called the Ladson Fedex office twice, to ask for help in getting the package to my apartment... it was supposed to have been delivered because it even says "team lift". No one at this location could tell me when the original delivery person would be back. Why am I inconvenienced for someone's mistake and after I pay for service and delivery? Because the delivery was lazy and this person didn't care to try harder. After waiting an hour, a stranger in my apartment complex was kind enough to help me. Why don't people care about customer service and going above and beyond? Instead I get excuses. read more

FedEx Ground Distribution Center - Here left in the wrong place on the first floor. - Shipping Centers Near Me - Ladson, South Carolina

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I have been a long time FedEx Customer but I am extremely disappointed with their Ladson service. I had a part that I ordered 2/1/24 from Maryland which arrived at the Ladson location and according to the history and my notifications it was OUT FOR DELIVERY ON 2/3/24. I waited all day for the part and late in the evening I get another notification that it will be arriving the next day Sunday 2/4/24. Sunday I get another notification that it won't be here until Monday 2/5/24. Ladson is approximately 30 miles from my location and FedEx is taking longer to get to me than what it took from the package to get from Maryland to Ladson, SC. This is not my first time experiencing delays from this Ladson location their delivery person who is handling this area is not very reliable. Unacceptable service. read more

worst FedEx ever, FedEx sucks in general they absolutely suck. none of the customer service people speak English or of any help at all. my package was shipping 2day AM from South Carolina to North Carolina only 3 hours away. on day 4 my only update is that it's in Memphis Tennessee 11 hours away. what a joke these people are. read more