No complaints here, just your local USPS! Each time I've had to stop the wait isn't long and the…read morestaff is always helpful and eager to help me out. Parking lot can be confusing because it's a one way but once you go once you'll figure it out, only once has it been full/busy. Since I usually print my labels ahead of time I'm usually just in and out!

This is the best post office I've ever ever ever experienced ever…read more Most post offices are dreadful to visit. There are loooong lines of confused people with the wrong amount of postage or are missing mail or can't pay their rent or have traveled an hour to pick up a package. The clerks are usually the grumpiest people you will encounter all day. Nothing is pleasant or convenient... but not at this post office! The lines might be 4-6 deep but are speedy and not full of negative people. The clerks are always cheerful, helpful and generally positive. The parking lot has the entrance/exit aligned with the drive-up mail boxes that sends me directly to the stoplight for Central Ave. Very convenient!!! And every time I visit I spend $14 on pretty stamps.

Britney was really helpful and kind when I came in today to do a return and have some documents…read morenotarized :)

The level of service here is top notch. especially considering the sheer volume of packages. Ive…read moreseen them take excellent care of unprepared and under informed customers with grace and kindness. keep up the great work.

I went here to mail an eBay item and use the QR code on my phone. The butch-looking woman behind…read morethe counter yanked my phone right out of my hand because the QR code wasn't scanning. Most of the workers here are nice, she is not.

I went to complete a mail hold, I met two employees in the lobby. They both were very helpful…read moreanswering all my questions. Very pleased with their service. Great job!

Went to the Andover post office annex at the direction of a post office note indicating that it was…read moreholding a piece of certified mail. I arrived around the noon hour and no one was at the window. Two employees were outside smoking. They told me the post office was closed from noon until 1:00. I mentioned it would be nice if that info was on their website and was told it is. It isn't. It's also not on their own phone recording. Since when is a federal office closed during a business day? Not only were the employees rude, they were liars. This post office annex only deserves a zero rating.

Saturday, Maple Grove. November 1st, 2025- I arrived at 12:50 PM -- closing time 1 PM…read more If I could give six stars, I would. Consistent kindness, not coincidence -- Jeremy embodies what customer service should be. Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is.

Yes, you counted six stars -- not five…read more Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM -- closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. "Consistent kindness, not coincidence -- Jeremy embodies what customer service should be."

Needed one piece of tape. One. But the dude told me I had to buy a roll…read more I worked for the post office. The decent ones will always help out with one piece of tape or something easy. Lame. No wonder everyone hates the post office because of workers like this who can't just be decent humans.

The review will probably do nothing so I will be taking this as far as I possibly can, trust I am…read moredetermined and resourceful...but man, where did they find YOU???? Sir (who was at the front desk of the USPS station on Freeport at around 03:00pm), you are not only incompetent but you literally shrugged when my husband asked you a question. SHRUGGED..I am embarrassed for you. Do you put your pants on one leg at a time? You then tried to sell him the idea that my Mothers day card to my grandmother was a package and that he had to pay 12 dollars to mail it. ARE YOU JOKING?? come on, none can be that ignorant. There was absolutely nothing in that envelope other than a card. No batteries, no trinkets, no photos. Just the card with a fold out Snoopy. I know times are tough right now and it is difficult to find good help ESPECAILLY for postal workers (my brother is one) but hiring you??? Like why? It could of taken just a brief moment of your time to help my husband, but you did not help him. You shrugged and wouldn't even look up an address to help him. Invest in a newspaper and find yourself a mindless job, that is where you belong sir.

How is it possible to put someone on hold immediately then KEEP them on hold for over an hour?! I…read morecould hear every transaction, every amount, every person who wanted stamps and not once pick up the handle to say call back or can I get your name and number. I purposely stayed on to see just how long They would make me wait. After an hour and 5 minutes I hung up and continued calling until someone answered. The same person answered and tried to put me on hold again! I asked for a Manager and she said she was the manager. I tried explaining how long I waited and she kept cutting me off saying she was the only one working when clearly that was a lie because I could hear another female helping customers as well. She would not help and would not direct me to anyone higher than her so I guess I'll be taking this up to corporate. Ridiculous!

The people servicing the front desks were super helpful, fast, and polite. They made my experience…read morestress free. Also educated me on the better value of shipping materials.

I had never sent anything overnight. JT was awesome with pricing & getting me through the process…read more Welcoming. Thanks, JT!