This place is awful.
A few years ago, when I was getting married, I sent a few things to print there and many of the things turned out wrong and they were less than apologetic in correcting it. I have a friend who says the same thing happened to her.
Last Christmas, I ordered printing services through them for my cards and they cut them for me and they were SO crooked and awful. I should have stopped using them then ---
But - fool me twice, and shame on me. Over the holidays I had something shipped to their facility because I was out of state and didn't want the package sitting on my porch in the cold for a week until I was able to get home to retrieve it. I called this store and told them that I had redirected the shipment to them and gave them the exact date when I was coming to pick it up. I also recognized that they only hold things for so long after they've arrived and the person said it was no problem to hold it longer because I let them know. I arrived on the day I said I would, to pick it up. The female employee who helped me disappeared to the back to get my package as I stood a few feet from the counter. She came out with no package and went over to a manager to ask for help. The manager was "busy" talking to another employee about some random non-work related topic and looked extremely unpleased to be interrupted. She told him that a package for a customer (me) had come in, wasn't picked up and then was shipped back to the shipper. The manager said (in a really harsh tone) "WHICH customer?" and I was pretty turned off by his attitude. So I stepped more toward the counter and said "Me." The manager came over to me at the counter and repeated what I'd already overheard by the employee. I said "So, calling and letting you know I was going to be in to get it a few days late and being told it would be held longer, makes no difference to you?" to which he replied in the snarkiest way imaginable "How are we supposed to know when you're coming in?". I responded "Because I gave the exact date." And he said (get ready for this) "Well, there's nothing I can do about it. Talk to the place you had it shipped from, the package is on its way back to them." NO apology, NO explanation. I stared him down for a few uncomfortable seconds and then said "Thanks for nothing!" and left.
Overall, when it comes to me reviewing a business, I can get past a few mistakes. But the attitude of the people who work there, who MANAGE these places makes all the difference in the world. If you want to give your business to a place who will treat you like dirt and doesn't care about your needs as a customer, then this FedEx Office location is just the place! As for me, they won't get my business again. read more