I found the staff to be very friendly and professional. They made my shipping experience easy and…read morenon-painful. I will definitely go back next time I need to ship anything. Thanks

I went into Merchant , I told the rep to destination I needed something shipped , it was simple ,…read moresame as before ,a mistake was made , I had to deal with the owner making hostile comments to me , he was very angry because he had to correct a .mistake and got very hostile. Extremely bad customer service .

I've used this office twice now -- both times emergencies -- and both times, the staff here have…read morebeen wonderful: highly competent, friendly, and accommodating. 1. Needed to fly a high-value item across the country, with no time to spare. The guy behind the counter really took the time to answer all my questions about the different rates, as well as helping me finish up my frantic packing job -- all while cracking wise with the (pretty freakin' funny!) jokes. :D 2. In the middle of a snowstorm, I had flowers (HIGHLY PERISHABLE) waiting for me at this station. With traffic being understandably slow, the woman behind the counter not only understood the delay, but met me at the door with a smile and a warm "Happy Valentine's Day!" Considering how bad it can be to deal with these large corporations sometimes, it's a wonderful breath of fresh air when the employees "in the trenches" end up being such a genuine pleasure to work with! Thank you for great customer service!!

This isn't about fedex as a whole company necessarily. My problem is for the more localized…read moredrivers, and not all of them, but enough. We ordered phones from AT&T, and they were sent fedex. When they arrived, we asked to either feel that the package had the proper weight or to atleast see all sides to check for tampering. The delivery guy refused and got all defensive. We explained it was because my wife and her sister had a phone stolen by a fedex driver and didn't realize it until after signing for it. The box had been cut open and taped closed again. The driver really freaked out then. He ran for his truck almost crying like a small child and refused package inspection. Now fedex is trying to say that it was the wrong address, to cover their butts. We called customer service and they were very polite and helpful, saying all the correct things. But this is a problem that even AT&T says is a problem they get told of a lot! It seems customer service by fedex delivery means the driver can be their own customer and never face and corrective actions, because the company in my opinion likes to sweep it under the rug. The driver was so bad, he said that he would make sure we never go a fedex delivery to our address again! Can you say little child in a big boy body. This is all my opinion, from my interactions, but for me they seem very accurate and true.

Outstanding company. My son suggested I use UPack for a move from Connecticut to Kentucky. I was…read moresomewhat apprehensive picking something off the Internet but UPack proved to be an outstanding choice. Everyone connected to UPack was so professional as well as being very supportive. I was relieved after picking UPack to find that a friend's son had used UPack to move from Connecticut to Seattle and he was very happy with the company. The company was great making quotes while leaving me the flexibility of going over on space requirements. I knew ahead of time all the costs that would be involved and the cost of my using extra footage in the truck. It is very hard to make estimates of how much stuff you really have. I ended up using an extra 3 linear feet in the truck. I knew ahead of time that each foot would be $32. So there were no surprises. I felt too that the extra space was a bargain for cost. My UPack move cost me 1/4 of what I had been quoted by a local moving company. I saved cost too by having family members and friends load my things in the truck. I would highly recommend UPack.

My entire house was in storage for 2 1/2 years in Mesa, Arizona Uhaul they shipped my items that…read morewere in the box. I had two of them to Uhaul in Warwick Rhode Island. I unpacked the boxes into a storage unit in Warwick, but when we unpacked all of my totes and furniture, it was all ruined melted, totes. All my clothes smell like mold I had to throw everything away and filing a claim against them as we speak.

Pleasant Customer Service, and they take care of my UPS and FedEx parcel efficiently. Highly…read morerecommend.

Wow. The epitome of nasty, rude and not customer service focused or oriented. If you can avoid…read morethis place, please do so, and ship your items from another location.

Gets the job done, but have had some issues in the past…read more I mostly use this location for sending packages using the mail station within the facility. The ups drop off mini location does not handle the same complexity of tasks that a normal ups location would. Many customers in line and myself were directed towards another full service ups location in Storrs. Just be aware you might need to go to Storrs if you need to send out something like a dish tv box.

The hours posted here are wrong. They are open until nine to seven on weekdays nine to six on…read moreSaturday twelve to five on Sundays

Worked with this company over the course of 4 months as they accepted my belongings from a long…read moredistance mover and stored them for 4 months in their warehouse. When our house was ready they moved my items to my house. I was nervous about storing our items thar long but i was pleasantly surprised there were no odors or bugs or damage. Very happy! Marshall was excellent every step of the way assuring me my belongings would be safe and well cared for. A few small issues on delivery day that were corrected quickly, efficiently and 100%. Nothing is perfect in this world, especially with a cross country move but how it is corrected is everything. Thank you A to Z for an excellent move!

Great experience! They were super thorough in the weeks leading up to the move, making sure to call…read moreme and ask detailed questions about the furniture I needed moved and triple confirming the date and time with me. Kyle is an absolute gem of a human, works super hard, and can teach you to hold open a door with a nickel my service even ended up costing less than the quote!

Great professional cleanup services from Dante and the team at Family Cleanout Junk Removal LLC . I…read morecalled and spoke to Dante about the flooding we had in our basement due this week's storm. We had extensive water damage to our personal belongings; we needed the water cleaned up and the damaged items removed ASAP. Dante came the very next morning and gave us an estimate, then came back a few hours later to start the job. Dante and his colleague finished within a few hours and did amazing work. All the water was cleaned up and our damaged items were hauled away. Highly recommend!

Had several piles of boxes and bagged yard waste removed. Very well priced, efficient, and easy to…read morework with. Definitely recommended!