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US Post Office

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

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US Post Office - Small vestibule area

US Post Office

(17 reviews)

I think we all have pretty low expectations for our experiences at the USPS. The thought of having…read moreto renew and apply for my families passports gave me anxiety. After visiting the Orange USPS and subsequently learning there that their system was "down", I opted for finding a new location to visit given the office in my town does not provide passport services. This Roseland post office is a small location with two windows. When I arrived for my 3pm appointment there was no line (the rep said they were busy with passport services during the day). The young lady at the counter assisted me with 3 renewals and 2 priority mail packages. These transactions went smoothly, without contention. She actually was quite friendly and professional, asking me to attest that statements in my application were accurate. The rep even made recommendations for the best rates to send my packages. She was even kind enough to multitask to assist other customers that came after me with smaller transaction while I completed my documents. The other male rep appeared to be friendly to other customers as well. Welp sorry, Roseland branch your secret is out, it was worth driving the 15 mins from Montclair to take care of my passport services. Simply put they did their job here. That is all we ask as customers.

"Charles" in Passport Services was not helpful. I had to (politely) correct him about information…read moreconnected to naturalization documents, per my conversations with different sources and research on sites, including the State Department's website. I also tried to counter another piece of information he claimed I needed to show him. My experience seems to follow others who have tried to obtain information from this office. I try to have respect for civil servants; this individual refused to listen to me.

US Post Office - On break sign. No time they left or will be back.

US Post Office

(19 reviews)

Employees left a sign saying "on break" during posted times they should be open. No time they left…read moreno time they'll be back. Just a sign on door saying on break. Tons of cars and people parking getting out of car walking inside just to see this. Why are both employees on break?? 11/12/24. 1:55 pm. 2:10 still nobody. I've seen over 20 people come and have to leave during posted time open. Again no time they will be back. Just "on break! Got in. Rashana was the employee who came opened door. She didn't say hi didn't respond to hi then she sat down on a chair while music was playing from her phone and helped everyone. Ridiculous!!

They gave me incorrect information. I asked a Cleo or servant how much to mail an envelope and I…read morehad the contents there to get the exact t price so I could mail it. She scanned the bar code on the back and I said I needed to mail all I had with me in the envelope I purchased. How will they know it was paid for. Her reply. "They'll scan the bat code. I questioned her again, "I have to mail all you see here. how will they know I paid for it?" They'll scan the back! Good thing I didn't take her word for it and made another trip to have her shrug her shoulders and walk away saying "no you only paid for the envelope!" This was a time sensitive envelope that would have hopefully been returned to me because of here negligence. When I went back the second time the other servant called her no less than ; times and she wouldn't come out from the back. When I came back the second time the same thing, called her several times before third person had to interrupt her from the back. She definitely has to be investigated for nonperformance on the job. If she was on lunch or break she is abusing her position and definitely getting paid too much. Maybe she would be better off on unemployment!

US Post Office - postoffices - Updated May 2026

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