We moved back here after 10 years in northern Virginia and are delighted to say this post office is beyond expectations when it comes to service. Every time I step up to the counter I am treated with kindness, respect and knowledgeable recommendations. I admit that after living in Fairfax County, I became numb to the crisp, officious and generally unhelpful treatment from my local postal counter workers. I assumed their culture trained them to be fast and impersonal. So when I was treated with kindness and respect I didn't know what hit me. A woman in her late 70s stepped up to the counter next to me. The woman behind the counter asked the usual required questions about hazmat contents in her little envelope and, when the elderly woman was asked to touch "no" on the touchpad, she refused to touch it and became distraught from fear of the Coronavirus. The postal worker replied kindly, "don't worry, I understand." My attendant asked her colleague what she'd do then when the manager questioned this breech in protocol. She explained, "I will explain the reason and take responsibility for it." This never would have happened in NOVA. Brava. read more

Employees left a sign saying "on break" during posted times they should be open. No time they left no time they'll be back. Just a sign on door saying on break. Tons of cars and people parking getting out of car walking inside just to see this. Why are both employees on break?? 11/12/24. 1:55 pm. 2:10 still nobody. I've seen over 20 people come and have to leave during posted time open. Again no time they will be back. Just "on break! Got in. Rashana was the employee who came opened door. She didn't say hi didn't respond to hi then she sat down on a chair while music was playing from her phone and helped everyone. Ridiculous!! read more

The worst!!! If I could give the postal workers at this West Orange, NJ location a negative 5 stars, I would. RUDE NASTY DELINQUENT HOOD SERVICE - AND THAT AT A US POST OFFICE! Doors are rusty and squeak! Broken stairs are a lawsuit waiting to happen to some unsuspecting old person. There are gift cards scattered all over the floors inside. Boxes were ripped and falling off the stands.. The two sleepy dipshits who worked in here DID NOT EVEN MAKE AN EFFORT TO BE KIND!! It sounded to me like they were 'entitled' to be rude to elderly and young alike - and that after I held the door open for three people and let everyone do their mail before me. The two employees should be fired ON THE SPOT!! Hard to believe!! Review: avoid read more

They gave me incorrect information. I asked a Cleo or servant how much to mail an envelope and I had the contents there to get the exact t price so I could mail it. She scanned the bar code on the back and I said I needed to mail all I had with me in the envelope I purchased. How will they know it was paid for. Her reply. "They'll scan the bat code. I questioned her again, "I have to mail all you see here. how will they know I paid for it?" They'll scan the back! Good thing I didn't take her word for it and made another trip to have her shrug her shoulders and walk away saying "no you only paid for the envelope!" This was a time sensitive envelope that would have hopefully been returned to me because of here negligence. When I went back the second time the other servant called her no less than ; times and she wouldn't come out from the back. When I came back the second time the same thing, called her several times before third person had to interrupt her from the back. She definitely has to be investigated for nonperformance on the job. If she was on lunch or break she is abusing her position and definitely getting paid too much. Maybe she would be better off on unemployment! read more

When I am in this part of West Orange and send packages out via USPS; I come here. The staff here are nice, friendly and knowledgeable. They always recommend the best cost savings solutions if I ask. They always have stock. read more

Every time I go to the post office the clerks are friendly and even though they are busy they are always working to move the line.. I've seen some of the reviews even Some saying the post offices should be closed down., they really should reconsider those ridiculous comments.. the post office benefits many areas that don't have fed-ex and Ups.. plus it was never meant to make money.. only deliver mail. I want to thank the employees at this and every post office. I appreciate your service read more

Oh no!!!!! Never in my life have I ever walked out of the post office in a bad mood I come in year 10 now a costume to my sister in Florida and I'm using priority mail so I grab a box and put the costume minute I walk up to the cashier and I say can you please tape the box and he tells me that I have to buy a roll of tape! I could not believe what I was hearing I said where is the priority mail tape and he told me that they only use priority mail tip: brown boxes!!! I couldn't believe what I was hearing I've been using the post office in from a teenager and never in my life have I been thankful that the post office is losing so much money due to the Internet and email I hope all these post office is still closing down if you wanna start getting greedy like that in a take care of your customers and be stingy I think I would rather use UPS or pay a little more for overnight with FedEx read more

US Post Office - Post Offices Near Me - West Orange, New Jersey

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I think this place deserves more than one star. It's not bad. It's USPS. Not sure what people expect from USPS. People working here are very moody. Sometimes friendly and sometimes 1 star worthy. But they always do their job. read more

Really good service and excellent service and really like the people that whorl there.

West Orange Post Office thinks it's acceptable to just dump a package on the ground near the community mailboxes. Seriously?! Yesterday, August 23, in West Mill Gardens. My door is about 30 yards away, but the carrier was too lazy. I'm sure the USPS does good work somewhere. Not here. read more

US Post Office - This is how the West Orange Post Office thinks packages should be delivered. If I was not home, this would have walked away. - Post Offices Near Me - West Orange, New Jersey

I use this USPS all the time. My P.O. Box is there and I mail from there. The postal workers are always pleasant, professional and helpful. I have seen on the media that the USPS May close. I can't imagine- it is a vital and essential service for the community. How would we mail our letters and packages? Everything doesn't warrant the expensive private mail services. Those entities would not pick up the services that the USPS provides. A thanks to the workers at Eagle Rock PO in West Orange, NJ. read more

Its a post office, I'm not expecting to have great or fast service but seriously, this location SUCKS. Lines out the door, unfriendly staff, and dirty. Take an extra drive and go to another post office. You'll save yourself time and the aggravation. read more

The West Orange Post Office on Eagle Rock Avenue has some downright inefficiency going on with some of its staff. I have been there several times when they have no stamps to sell. This IS a post office and they should always have stamps in stock. Worse though, is when a patron gets to the window, pays for a service (with cash), and is then told by the postal employee that no change is available. I witnessed this happen to one person, and then it happened to me. I was mailing an envelope by first-class priority mail. The cost was $3.80. I handed a five dollar bill to the woman at the window. She took the money and then handed me back a one dollar bill and told me there was no change. I told her I would use a credit card if she gave me back the cash. She said the transaction was already processed in the system and she could not do that. She still owed me .20 cents change. If she were smart and efficient she would have told me upfront (and at the start of the transaction) that no change was available and could I please pay by credit card. She did not do that. I am out the change. She should have found some change among the other employees. This type of thing should not happen to any patron using the postal service. It would have never happened in the old days when the post office was a much better organization. I would recommend using another post office and avoiding this particular one. As well, they also disrespect the American flag as seen by how it is treated on their exterior flagpole. read more

I always have a pleasant experience there I sell on Poshmark so I am there often all of the workers are pleasant and are never slacking off sometimes I have to go to other post offices but this one is my favorite read more

The staff is patient and polite - even with my elderly mom - and the line is usually pretty short.

They took off the caption West Orange so you could not tell what post office I was reviewing and made it a general Post Office label on yelp. The bad post office is West Orange. The good ones are Roseland, Essex Fells and Caldwell. read more

Best post office I've ever been to! They exceed my expectations! I love their late hours and the 3 workers at the desk are so nice. Sometimes I forget tape & scissors and they let me borrow theirs without hesitation. I don't ever get attitude or eye roll like EVERY other USPS location. I'm greeted with a smile and positivity, surprisingly since that's the reputation of a USPS. I brag on this postal location frequently. It's actually one of the reasons I moved to this town bc I saw the positive type of people living here. read more

Post offices aren't known for their efficiency or customer service, so my expectations were to deal with a long line and a grumpy clerk. I was stunned by how NASTY Yvonne was. She chatted with the other workers about where to get lunch, while a line of at least 6 people grew into a room full of angry customers. She has a problem with anyone who is white. She folded up my envelope, shook it, and puffed it up, then slid it into some meter that she decided meant I had to pay double... It was a regular letter with 3 sheets of 8.5x11" paper... Really?? Next time, there was tape UNDER the postage stamps on my package, like a centimeter or so to keep it closed. She decided that the postage was void. I argued with her and went to the Livingston post office where I was told there is no such rule. I intend on filing a complaint about Yvonne. She has no right to change the rules, based on the color of your skin. read more

JP is exactly right and I d not know why nothing is being done about it. I went to this annex this morning with 6 people in line and one girl on the counter on a Saturday morning 10/11? If her name is Yvonne, he is exactly right. Very bad attitude and was not helpful at all. We were turning a package to back to the company. "Oh she said you have to flip the package inside out put the return address label on the package and tape it up". OK well when we went to look for the tape and asked the girl, she said "Oh you have to pay for the tape which was $3.49 a roll?" Post Offices I go to when you return a package they tape it for you. Whats up with this???? Needless to say we left w/o returning the package and now I have to wait till Tuesday to return it because Closed for Columbus Day. Needless to say I will not be going to this post office anymore and I think Yvonne should be reprimanded for her actions! read more