Everyone who works her has a major attitude problem. They have lost six of my packages over the past two months. The worst part is that they lie about it, until you walk in for the third time with every form of id, tracking number and everything necessary to receive your package. The self postage machine works. So, thats a plus. This place super sucks!!! Avoid if you can. Dont trust them with Amazon packages. They will steal or break them. read more

Retail service opens 30 mins later than website says, everyone is there they are just "setting up" by talking, laughing, having their coffee. Can't wait until they are totally replaced by a computer. They never leave package notices for multiple packages. Filed a case without any response. Disgusting. read more

This is the second time I have sent a Priority 2 day package to my daughter in the 11218 zip and again my package has still not arrived from California. Package was mailed so it would arrive for Easter and once again the issue is at the Brooklyn facility. Package mailed 3/23 and it is now 4/1 and tracking says still in transit on the Brooklyn side. What the heck is going on over there. 2 day shipping is not cheap cost me $28 to send. Now trying to resolve with a non responsive phone number. Will update post. read more

I arrived at this USPS location at 5:10pm on Monday June 22, 2020 - Door was locked and location CLOSED despite the fact that operating hours are listed as 9:30am-6pm Mon-Friday. During the next 15 minutes while I was trying to call this location, about 20 people came up and tried to enter and were confused, then immediately angry that there was NO EXPLANATION why the door was locked. On the USPS website this location lists the lobby hours as 6am-6pm and yet no accesses allowed even to the lobby to check your P.O. Box. This Kensington, 11218 post office is the absolute worst location in Brooklyn with no regard for hours of operation or the people who live in this neighborhood. There used to be a local 718 phone number to this location, to verify hours etc, it has been removed from the website and replaced with the general 800 number that only provides an automated service that keeps you going around in circles until you give up because one would still like to retain a small part of one's sanity. They have LOST about 3 packages I was expecting in the last year alone. After filling out the Missing Mail form on the USPS website, the automated response tells you that you will be contacted by a representative within 24 hrs. That did not happen, but instead I received an email asking to REVIEW the USPS service regarding the missing mail case. After giving them a negative review I received no further communication from USPS. Perhaps letting this institution go bankrupt is the best option now considering they're not really doing a good job. I would like to rate this Kensington USPS location with ZERO stars or even - 10 stars if possible, but unfortunately I have to choose 1 star because otherwise Yelp will not allow to publish this review. read more

My bills have been showing up very late - if 1bill i would blame company but has to be kensington post office in brooklyn - mailed cable bill February 3 - company did not get until February 19th - Credit card happened last month and this month - charging me late fees - wiped off last month but will not do this month - cancelled credit card - mailed payment february 9 - said recd payment March 6th???? Terrible service!!! read more

All staff are lazy, indolent and stupid and should be fired pronto! I and about 15 others were standing on line, it was 20 minutes after opening time, 2 staff in their booths were chatting away and filing their nails. Then a delivery guy came in and one says, "Yay, breakfast is here". They both ate their breakfast, chatted away in ebonics, while everyone waited. Eventually an old Hispanic woman and a young Black woman shouted at them to hurry up. But they didn't... What is wrong with these morons!!!!!!!!!!!!!! read more

Pretty Good Post Office!! Staff was actually Friendly. There was this one guy who was nice to me, might be the manager or something! Some People here with bad reviews really don't appreciate what they got at this post office till its gone. Much better than the ones in da hood. But they won't Understandd that ofcourse. Long Lines and bad service sometimes is always gonna happen, its a post office! No matter which one you go to. Goodluck read more

I sent a package that was to be delivered to a nearby resident. It never got to its destination since they decided not to deliver it and instead send it to the wrong facility. Then those idiots didn't realize to send it back and they claimed no such number. Now the package is back with me on the other side of the country. The 1-800 number is doing little to help this, at least not in a timely manner. All I wanted the package to do is to stay in Brooklyn but they couldn't even manage that. This is the worst experience I've ever dealt with, and all because some numbskull here put the package on the wrong truck. Let alone the fact they never answer their phone. I am never using USPS again to send any packages. Their heads are too far up their rears to think straight. EDIT: I just got the package back and they CROSSED OFF the zipcode I wrote down, and wrote the WRONG one down instead. These people are a bunch of idiots. read more

There is a postal worker here with the last name Yee who overcharged me for my postage -- she put them down as being parcel while they were actually large envelopes. When I told her that they should not be so expensive to send, she just shrugged and told me that that is what the system said. I got my stuff back and sent it via kiosk instead (which ended up being LESS THAN HALF what she had quoted) Going to be avoiding this PO from now on. read more

I owe a huge thanks to the employees at the Kensington Post Office for going above and beyond -- helping me get a delivery of day-old baby chicks as quickly as possible. I was extremely nervous about having 3 chicks mailed to us, from a hatchery in Ohio to our home in Brooklyn. I have never dealt with shipping live animals before. The unseasonably cold spring meant the chicks were more at risk while in transit. I headed to the post office as soon as I got the notification that my package had arrived, so I could pick it up and bring it home. Little did I know, the package was already out for delivery. A supervisor called the delivery person and asked if they could wait 5 minutes, for me to head back home and accept the package. THANK YOU THANK YOU for going above and beyond. Your extra effort helped ensure that the chicks arrived safe and sound. read more

I honestly believe someone needs to investigate the branch. I truly believe there is some scam going on. My package confirmation online said delivered, but I never got a slip, package, or anything else. When I went to the post office they denied the confirmation code was valid at all and told me to leave my number and they'll call. I truly implore anyone of higher authority to send tracking devices through packages and find out what the hell is going on and where they are going. I am trying to find another post office box in another zip code to have my mail and packages sent. This is sad. read more

DON'T expect your feelings to be dealt with kid gloves. You have to be clear and straightforward to the clerk on what you want to be done. Very unfriendly and unhelpful staff. Tons of times my mail went missing or was delayed within 2-3 weeks time frame. I reccomend you have items shipped through a friend or family member that lives in other postal zones. You absolutely cannot depend on this PO to get things done. read more

If I could give it no stars I would. This place is full of bad attitudes and laziness from the clerks at the counters. From all the years I have gone to this post office it has not improved but has gotten even worst, so why do we take the postal experience surveys when nothing has improved for the better. The people at the counter just do not want to work, they just want to collect a good paycheck and do nothing. Why not just put mannequins there at least they don't give you attitudes. My suggestion is to replace all the lazy counter clerks like now.....bring in a new team of postal workers that do want to work, is that asking too much? read more

I've lived all over the US and this is EASILY the worst post office I've been to. Sadly, I live down the street and have to rely on it. Ruins my day every time I have to go. The list of complaints is just too long. Just imagine all your worst post office-related nightmares and the people working at the Kensington, Brooklyn USPS station will help you see them realized. The worst thing is, the delivery guy just leaves slips. I'm home all day and he NEVER buzzes. Just slips in the box. So I have to go to the station all the time and wait in massive lines just to pick up my package. And every time, EVERY time, the employee is unbelievably rude. Everyone who works here should be fired. New management. This is a prime example of why unions can be a very bad thing. read more

This has to be one of the worst post offices in NYC. Not even bothered by what a hell hole of a mess this place is or how rude and uneducated the staff are, what gets me is the inability to deliver my mail correctly if at all! It's become routine to find my mail in a neighbors mail box. Mail is often returned to me open, kind of scary considering my personal information. Sometimes mail ends up next door! Packages routinely "vanish." That's right, according to tracking they are received at McDonald then mysteriously disappear and I'm told they're gone, nothing more can be done. Sometimes they do miraculously show up on my door step after reporting them as stolen to the main postal branch of NYC. This place is a train wreck, wish someone would come in and shake it up, clean house. read more

WORST POST OFFICE IN THE COUNTRY! they have cursed me when ive went to pick up a package, an employee slammed my package down and broke my $400.00 electronic item. They have yelled at me and the mailman has too. The mailman smokes and any mail or package we are fortunate enough to get smells heavily of smoke which doesnt help my allergies/ashtma. they dont want to wait for you to come sign for a package so they dont ring the bell or knock on the door. most times they dont even leave a note card saying our package is in and to come pick it up at the post office. This has happened on numerous occasions and i dont even know that my package is in until i check tracking and it says "attempted delivery on xxx". Ive even had packages returned overseas because i wasnt notified they were here. Im on disability. Im home all day every day...no reason for them to NOT leave my package or knock on the door. Weve reported them to consumer affairs and the post master and what happens? we didnt get mail for a week and my husbands pay checks magically disappeared and he didnt get paid for 2 months!! bottom line? THEY COULD CARE LESS! the lines are so long ive never waited less than 45 minutes in line when ive had to go get a package. their attitudes stink. their customer service is the worst ever and frankly I would not care if they shut it down and fired them all. Ive driven to BayRidge post office on several occasions just to drop a package off. Kensington post office does not scan the packages in and they have held my packages that ive dropped off there for 3 + days before sending it on!!! I honestly dont know how these folks still have a job and why no one does anything about it! and dont get me started on the numerous packages they have lost of ours!!! there is NOTHING positive to say about this location or its employees!! NOTHING! the ONLY person ive ever seen them treat nice is a jewish guy that brings them coffee and donuts...TRUE STORY!! i watched him walk in, leave the drinks at the window and get moved ahead of everyone else in line on more than one occasion!!!!!!!] Im seriously considering going with UPS or fed ex. Seems as if one of them have mailboxes you can rent now!!!! i heard my mail man come to the mail box the other day and i knew i had a package coming i had to sign for so i ran out to meet him. he threw my package on the ground. i picked it up and went to sign the card and it was drenching wet! and it wasnt even raining out!! he got so mad he had to rewrite the card so i could sign it. he huffed and puffed and blew and shook his head the entire time he was rewriting it. sorry, dude, thats your job! then they get mad because you dont leave them Christmas money!?!?!? HA! i have no sympathy for any of these folks should they fire every one of them on the spot INCLUDING the mail carriers!!!!!!!!!!!! EDIT: I just got off the phone asking why they did not show to pick up my 13 packages today and was told by the supervisor that just because they offer the request a pick up service doesnt mean they have to come pick them up because its a free service. I asked him why even offer the service then and he said he didnt know but thats what his supervisor told him to tell me. GO FIGURE! read more

They are definitely the worst. Even worse than the one on 9th St between 4 and 5 Aves in BK, who stole a box containing my great grandmother's crystal, then said the carrier gave it to a neighbor and I should go ask her. Instead, I went and asked the Postal Inspector but all I got was the insurance money, no crystal. Kensington is WORSE THAN THAT: beats all for rudeness, not giving a shit when your stuff goes missing, allowing customers to harass and even fight with others in the PO, not ordering supplies, not answering the phone, etc., etc., etc. We have gone to our congressman, gotten the Feds involved and they got a new manager. Believe it or not, it is much better with him than it was. I have talked him; he's not a bad guy. But he still doesn't seem to have enough whatever to subdue these wild employees into regular human-type postal workers. They are a gang and need to be broken up! If it would mean a better post office, they should close this one. PS!! I just had to file a complaint with the Postal Inspector again. Here is the link: https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx read more

Terribly, awful, and assorted other synonyms. Be prepared for long lines, inept staff, and terrible service. One worker once had me in tears because he refused to give me a packaged sent to "Jess" (my nickname) instead of "Jessica" (my birthname, which is on my ID). Another time they blamed my mail delivery guy for permanently losing a package, which I pointed out was sitting right behind the woman at the counter. And don't even think about rescheduling a delivery! read more

"lasciate ogne speranza, voi ch'entrate" (abandon all hope, those who enter) it is fitting that this is my 666th review. in his poem "Inferno", Dante describes in detail his journeys through the nine layers of hell. were he alive today, he would probably add the Kensington post office somewhere in there. this place has been a madhouse for years; it's nothing new. I remember it was a place to avoid at all costs when I was growing up in this area, and this weekend when visiting family I was reminded of it. thankfully I ran in, dropped off some mail in the outgoing box and ran out before I was assaulted by the souls of the damned. my parents confirm that picking up a package or mail that's been held STILL takes forever. I remember getting my passport paperwork filled out here years ago by an employee who seemed to be thinking with their tongue. I'd say that the fire hydrant in front of the building would do a better job, but that might be insulting to the fire hydrant. the machines for stamps are prone to being empty or having some sort of issue. I watched someone pound furiously on the machine this weekend. if you want to laugh for a good 5 minutes or so, I suggest you look up "going postal in Kensington" on YouTube. it's about a man who is mad as hell at the Kensington post office and ain't gonna take it anymore. I also think he is one of the teachers from my elementary school, which is just a block away, which makes it even funnier to me. avoid unless absolutely necessary. oh, and save yourself a coin for the ferryman Charon to get yourself back to the lands of the living! read more

I wish that I can give this place 0 stars. Here goes... you are lucky if your mail goes in the right box. Sometimes your boxes reflect as "delivered" but somehow you find yourself scratching your head because they weren't delivered to YOU. An adult is always in your home but somehow those pink slips still creep up. ARRRRRGGGGGGHHHHHHH. I've lived in the same place 35 years and I miss BUDDY. We haven't had a stable mailman in I don't know how long. I've submitted countless complaints and nothing! And another thing that I often wonder about... why have a phone when you NEVER pick it up?!!?!?!?!? read more

I have never had such a horrible post office experience and dealt with which awful staff. If this is now the norm, no wonder USPS is going bankrupt. After a 30 minute fiasco, I left and went to FedEx accross the street. read more

Worst post office ever!!! I'm ashamed to say that this is my local post office. EVERYONE that works there are so damn rude!! And the ones that deliver your packages are worse. I was supposed to get something today, the delivery person came to deliver at 8:07 pm, rang my bell once and I ran downstairs, as soon as I reach the front door he is freaking gone!!! Mind you I was climbing down 3 floors!! And now I have to go pick it up because the man/woman decided to "pretend" attempting to deliver my package!! And it says that the delivery person let a notice when they didn't! If you don't like your job then do us a favor and quit!!! They always do this, I loss count!! The people in charge needs to read all of these bad reviews and get a new staff!! read more

I have lived many places, and this post office is the worst that I have ever encountered. Someone at the post office is marking packages as delivered and forging signatures on the slips (the USPS will email you a copy of the signed delivery slip if you ask for it, so you can tell the clerk that it's not your signature and she can scream at you and say that you're lying). I hope the rude, lazy employees at this branch are enjoying the contents of the neighborhood's "missing" packages. Also, I recently saw one of the women who works here reduce a couple and their child to tears -- yes, all three of them -- because she didn't think they spoke English well enough to ask her a question. read more

I was there 2 days ago and came back home with BP 200. I had a misfortune to ship a package internationally from that location, because I did some shopping in that area and packed everything there. This postal office is a nighmare. All the workers and managers are African American and they are extremely rude. First, I couldn't find any EMS tags , so I could fill in the customary declaration form and the information about the destination. When passing the package to the officer in window 1 (they don't wear name tags and refuse to give their names), I got berated for not putting the package on scale (It was the first postal office where the scale was in the window and I didn't even know about that). Then she started talking to me in a very toxic maner : -Where is this package going, why didn't you put the name of the country? Till I could explain her that you don't have to put any information on the package if you are going to deliver it via USPS Global Experss EMS and that it must be written on a tag...., she told me that she refuses to help me and I have to wait for the manager on window 5. And that manager came only after 45 minutes!!! The next day I went to the office to find out the full information about the officer who was rude to me, the same manager (Reid S) refused to help me. These African American woman are extremely rude there and they are sure whatever they do they will stay unpunished. read more

This place is absolutely horrible. I went in in a fine mood, waited patiently, and when I got to the counter the clerk (Peter) was incoherently ranting about how how stupid everyone was and how no one could read etc. I was ignoring him because I could barely hear him anyway. He then screamed at me, "ANSWER THE QUESTION!" I then got in a shouting match with him, which is not ever my style. Avoid this place at all costs. read more

I am a huge fan and believer in the United States Postal Service. It is both cheaper, faster, more reliable and more flexible than UPS or FedEx. I buy stamps all the time. I ship exclusively with the Postal Service. I LOVE the post office. I HATE this place. Whoever is managing this location deserves to be fired. Our packages are routinely never delivered, and postal slips are NEVER left. Without a slip, we can't pick up our packages or schedule a redelivery. Packages end up in some weird limbo and are returned to sender or lost - never to be seen from again. This location needs to be investigated for mail fraud and general incompetence. read more

The worst customer service you will ever receive. If you work in the city go to the Harley Post Office Station, their hours are way better. If you get one of those lovely love letters summoning you to go to the post office, so what I do, assign your right for someone else to pick it up read more

A real nightmare. They deliver the packages to other addresses (even though I stayed home to make sure that I receive my packages). No slip left. Then, try to speak with them over the phone is about 1h waist of time, no one answer. They should close that station!! read more

Just a note to all the future disgruntled customers - you can actually file a complaint against a post office on their website: http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs After clicking on link above, Inquiry type - select 'Problem' Select 'Customer Service' tab Select 'Support' from drop down menu Select 'Problem with a location' from drop down menu What is problem related to? select 'Post Office' Details of problem? select 'Other' Then fill in your complaint in the Additional Info box beneath. It's a lot of steps, but if you've really had a bad experience it might be nice to direct your complaints somewhere they may actually be registered. I'm pretty sure the US Post Office does not care too much about their Yelp reviews : ) read more

I have never, ever been to a post office this bad. There was only one window open today bc every postal worker went on break at the same time. People on the longish line were freaking out, and then the manager came out and yelled at the one worker who was actually doing her job. They argued back and forth, which was pretty hard to witness. She was clearly in the right, but the manager was talking to her like she was incompetent. This place is clearly mismanaged, and I'm not sure why USPS allows this to continue. PS, I lived in this neighborhood about 10 years ago, and the post office has always been bad, but now it's clearly been downgraded to TERRIBLE. read more

Just the worst. Been standing in line for ten minutes and not a single person has been helped.

This is possibly the worst post office in NYC, and certainly, the worst I have ever been to. I have been going there for over 30 years. During that time, they have done the following: 1) lost a piece of Registered Mail containing original tax documents, after a substitute letter carrier who spoke Chinese and no English allowed someone in my building to forge my signature (because there was a criminal action by tenants against her husband) without presenting ID; 2) lost several birthday and wedding gifts sent by mail; 3) lost various other letters They constantly misbeliever mail. With the exception of our building's letter carrier, the station is filled with incompetent and rude workers. It has been this way for 30 years, despite a mountain of complaints sent to our Congressional rep, starting with Charles Schumer. That tells you how much our elected officials give a damn. Service is unbelievably slow as well. The only saving grace is that they are open until 6 pm and possibly later on Thursday night, but they cut back from their former late night of 7 pm. Avoid if you can! read more

It brings no joy for me to say this but these people truly are pathetic. They just informed me that three weeks' worth of lost mail are sitting in the Brooklyn sorting facility. The manager, the lovely "Mr. Imparato" told me so. In addition, he is as rude as the day is long. As a resident of Kensington of nearly 40 years, I can honestly say this place needs to close, and I know many of my fellow neighbors would concur. read more

Absolute worst post office I've ever had to deal with. I have several boxes shipped regularly to my home, where I work. Once in two years they rang my buzzer on a first attempt -- the rest of the time, nada. The attempted delivery slip -- if one is left -- shows up a day or two later in the regular mail. You cannot pick up any packages without the slip and/or slip date. So you lose even more time. Express mail is delivered 2 to 3 days later than it's supposed to be. One box delivery person drops packages off on the lobby floor and refuses to bring them up any flights of stairs, then expects a thank you because he dared to partially do his job. (I spoke to a manager and was told box deliveries up to the 3rd floor of walk-ups are fine, but this guy won't go up a single stair.) If the sender forgets to put an apartment number on the package, even if you're name is on the door/buzzer, they'll tell you they can't deliver it. This week I had a box delivered that was clearly ripped open and retaped. Half the contents were missing and the half that remained were damaged. Two other boxes haven't shown up yet, however the tracking log shows an attempt at 4pm today. I was home; no one rang the buzzer. If you show up in person, the line is often to the door, there aren't enough windows open, and the workers are incredibly slow. If you ask to see a manager, forget it -- you'll wait and wait and wait and they'll never come out. The regular letter carriers are good, but the rest -- agh! Fire the lot of them and hire some people who are currently out of work who will do the job properly. read more

This IS the worst post office ever!!! I would walk across the neighborhood to the FedEx or ups instead. Always a long line never any boxes. AVOID AT ALL COSTS!!!!! read more

Horrible service. They get two stars because I've had no trouble shipping things except for having to wait in line. Stamp machines broken 90% of the time. read more

If you use this post office and use a change of address form, dont expect to get your new mail for at least 3 weeks. And good luck trying to contact anyone to inquire about where your mail is. read more

This post office is TERRIBLE. 90% of the time, online tracking info says my packages weren't delivered because no one was home. I'd been home when all these delivery attempts were supposedly made, so apparently the delivery guys are just too lazy to come up to my apartment (I live in an elevator building, c'mon guys, it can't be that hard!). Oh, and aside from not delivering my packages, they also don't leave behind notice slips, which means if it weren't for my obsessive habit of tracking my packages online, I wouldn't have even known deliveries had been "attempted." So now I have to schlep down to the post office because the delivery guy was too lazy to do his job. And my god, that post office, what a mess. Lines are always long and everyone has the same complaint: "Where the f*ck is my package?" The postal workers are beyond rude and do little to help. The woman in front of me last weekend was supposed to receive a bridesmaids dress, but it had been delivered to the wrong address. The woman at the desk's response: "Sorry, there's nothing we can do. You should wait until your postal worker comes to your apartment again and talk to him to track it down." If you live in the neighborhood, save yourself the aggravation and just get stuff delivered to your office. read more

This post office is so bad I've honestly thought about abandoning packages here. I typically try to get anything USPS delivered to my office but occasionally it doesn't work out. Fighting between employees and between customers is common. The postal inspector doesn't really seem to care how poorly run this place is. If you're someone who likes mail I would consider not moving to the area, it's that bad. The mailman doesn't even attempt to deliver anything that won't fit in the box. read more

Unfortunately this is the closest station to my job so I have been forced to use it but considering that the post office claims to have a five billion dollar deficit, I dont understand why this particular post office sends two or more supervisors out to follow and harass the carriers. The people who work behind the counter and the managers are incompetent and extremely rude. I suggest going out of your way to visit another post office if at all possible. read more