Well as I wait, there is one attendant during business hours which is 9a-4p no wonder the usps is…read morelosing money, they are not that efficient, that could be a big reason why. The set-up, there is a door with a window, a crowded waiting room and a customer service room. I've been to some bad post offices with lazy workers but this is by far, THE WORST!

there is thieves working at this post office. i over nighted a package and it never got delivered…read more i asked for a redeliver, never happened. i scheduled for pick up from that post office, they said they couldn't find it... 1 week later they still give me 3 different stories about what is going on with my package and still cant tell me where it is. i call into usps and they tell me it has to be at their office since it hasn't been scanned since but they deny it!!!!! worst experience ever!!!!!! they don't even deserve a star but i had to give at least 1 star to post this review !! be careful of the people who work here!!! they lie and steal!!!!!

This post office is literally the worst possible. They have a phone they never answer, they…read moreconstantly tell me my address doesnt exist and does nothing to help solve the issue. They do not value their customers.

Amazing customer service! The clerk helped me save on shipping and was able to get my items…read moreshipped. The package that I shipped actually arrived earlier than expected!

Never go here!!!!!! They are the WORST branch in the area. They don't give refunds back for…read morecertified mail even though they are the ones that lost my very important document hence why I paid for certified mail to begin with. Whoever sorts the fucking mail in the back rooms need to get there shit together and not lose people's important mail because I'm a very pissed off customer!!!! SO who got to pocket my $10.45? Such a scam here.

I had a very distinct issue where I had to intersect a package but was unable to do so online so I…read morehad to call in directly to the Whitehall, PA Postal Office and make a request. I spoke to Mack who was the most friendliest and helpful person. He took down my information and did everything in his power to help me with my unique situation. He helped me in a quicker and more professional manner than did my postal office worker at home. Our country thrives with dedicated hard workers like him. Thank you for the experience Mack!

I visited there for PP renewal for the first time. The staff seemed to be friendly and hard…read moreworking. The only thing that disturbed me was when a comment was passed on and it was clear it was meant for me. The comment was they don't know how to say Thank you when I had already said Thank you to the person who assisted taking PP picture and when I was done. It was a stereotype comment. I'm only addressing this so the staff know can't apple from oranges at all times. Otherwise good experience.

Do not schedule passport appointment at this location! We had scheduled an appointment on their…read morewebsite for a Tuesday- we showed up for our appointment for them to inform us that the woman who does new passports never works on a Tuesday! We rescheduled for a Friday- upon arrival for that location we were greeted with the worst customer service. Passport employees were rude. Said they didn't have my appointment scheduled even though i showed them my confirmation number. then the worker said she would not take us at 1245 since she leaves at 2 pm. (mind it the place was completely empty) we ended up driving to USPS in Slatington PA since we were desperate. Tina from USPS Statington was wonderful and so helpful.. she was able to get us our passports within 20 minutes.

Catasauqua post office is closed from many days. Not getting any important mails. What to do?read more

Technically, I never buy anything at this UPS Store as the only reason I darken their doorway is…read morefor returns. Be it Amazon returns or to return textbook rentals for different people in my household. My most recent encounter was to do a few Amazon returns the day after Christmas, apparently, the same as everybody else in the area. The four people in the store were all over the place but overall, they handled the never-ending rush as well as can be expected. Two of our returns were able to be done via the self-serve kiosk and one (the largest in terms of size) has to go up to the counter. Either way, very fast and everything worked as advertised. This store is not the closest to the home office in terms of distance and the parking in the strip mall lot can at times be diabolical, but I've never had an issue with things not being done and processed here as quick as possible.

Tried to track an overnight express package that delivery was attempted unsuccessfully 3 times. I…read morewas transferred to Linda who tried to help me. Two hours later after my customer confirmed delivery was a failure. The FedEx rep tried to get DONNA to help but DONNA refused to talk to me or help with the location of my package. Ultimately, the recipient had to drive to the shipping facility and pick his package up.

I'm traveling with my family and attempted to have mail delivered "General Mail" here. We have…read morebeen traveling for 6 years all over the US and have never had a problem getting our mail to us until now. I walked in with several pkgs that were already postage paid etc. All that the Post Master had to do was scan them. She was extremely inconvenienced by this. This should have been my first indicator of how things would go. I them told her that I had had a few pkgs delivered here, to pick up under General Delivery. That's when all hell broke loose. She lit into me about how they don't accept General Delivery at this location and she had no idea why I thought I could do this. She continued to rant and talk to me like I was a convict and had committed some huge crime. {If you go to USPS's website and find this location, under services available FOR THIS LOCATION, it lists General Delivery.} Again. I travel ALOT and I have never encountered a postal worker so angry and just plain mean. I spent the next several days attempting to retrieve the last pkg I had sent there. My husband then attempted to speak with her so we could get our last pkg and she then proceeded to yell at him. Needless to say she refused my mail and sent it back to sender. It would appear this woman should not be working with the public. On a side note, I went to the PO in Quakertown and the woman there told me that even if a PO doesn't normally accept General Delivery they can still hold it for you. She was even nice about it. I'll give the Quakertown PO all of my business while I'm here. However, I will never step back into the 4th St location.

terrible, terrible customer service. ordered a phone, showed delivered, but was not. called the…read more800-275-8777 number. hold time of 45min to an hour??? totally unacceptable!

I have had 5 packages that said they were delivered but they were not. I have tried to call but…read morethey do not answer within a timely manner. I am mad. And we used to have 1 person delivering but now there are multiple people and we live in a neighborhood so why am i missing mail? if i could i would put 0 stars

The absolute worst facility. My express package containing a prescription medication has been…read moresitting there for a week and a half. I filed a claim (in Ohio) and they supposedly expedited the investigation. I get a call from an Ohio usps district office worker the next day after filing a complaint. They claim that there is nothing they can do because my package is not in my home state. So, basically, me filing a claim was worthless. They had no answers when I asked why my package has been sitting so long. Worthless. Convoluted. No Logic. I have another package sitting there that is supposedly going to be delivered to me tomorrow. I gotta wonder if their postal employees are swiping medications. I'm disabled and need this medication. Just seems kind of suspicious. This distribution center is one state away from me. They need to get their act together.

The best customer service I have ever had. No matter what…read moretime of the day you go to they are always nice and they make you feel welcome. I highly recommend this location

Ever since the post office being super behind on everything due to covid I have moved all my…read moreshipping to FedEx. This center is the best I've found. I particularly like Anthony, but all of their workers are friendly there. Rarely do I wait in line. They package everything for me (for a fee) and ship it out. Often the packages arrive before it says on my app- which is awesome. I have been more than pleased.