I have had 5 packages that said they were delivered but they were not. I have tried to call but…read morethey do not answer within a timely manner. I am mad. And we used to have 1 person delivering but now there are multiple people and we live in a neighborhood so why am i missing mail? if i could i would put 0 stars

The absolute worst facility. My express package containing a prescription medication has been…read moresitting there for a week and a half. I filed a claim (in Ohio) and they supposedly expedited the investigation. I get a call from an Ohio usps district office worker the next day after filing a complaint. They claim that there is nothing they can do because my package is not in my home state. So, basically, me filing a claim was worthless. They had no answers when I asked why my package has been sitting so long. Worthless. Convoluted. No Logic. I have another package sitting there that is supposedly going to be delivered to me tomorrow. I gotta wonder if their postal employees are swiping medications. I'm disabled and need this medication. Just seems kind of suspicious. This distribution center is one state away from me. They need to get their act together.

As we all know, having to deal with the USPS on any level is usually about as fun as getting a root…read morecanal through your rectum and this is especially true when attempting any person to person interaction with the location on Wood Street in Bethlehem. Unfortunately in Bethlehem if you are near Main Street you are quasi-SOL for postal choices. I mean you could go to the Southside location with it's nonexistent parking. Or you could go to the Wood Street location with it's (as my Yelp buddy Glenn T. knows all too well) shall we say colorful collection of Nazi-like staff. Or you could drive all the way out 512 to the location in the industrial park, but that's kind of a PIA. So, enter the (yo-yo) westside location as a great alternative. Friendly staff coupled with ample parking (park in the back of the building ideally) make this location to me the ideal choice for the rare times that I have to go postal in life.

The staff at this location are always friendly and informative. They provide great, consistent…read moreservice every time I visit. With ample parking and close to other shopping choices, this is an ideal place to stop for your postal needs.

I don't understand why nobody answers the phone. All day, for the past 3 days, I have been trying…read moreto reach someone and the phone just rings and rings and rings and eventually disconnects. It's both of their numbers, the one for the supervisor as well as for the main office. I guess they don't give a damn about customer service.

They've helped me out more times than I can count. The employees are usually always nice and…read morehelpful. I miss some of the retired ones but they always fill the new spots with generally nice people.

Well as I wait, there is one attendant during business hours which is 9a-4p no wonder the usps is…read morelosing money, they are not that efficient, that could be a big reason why. The set-up, there is a door with a window, a crowded waiting room and a customer service room. I've been to some bad post offices with lazy workers but this is by far, THE WORST!

there is thieves working at this post office. i over nighted a package and it never got delivered…read more i asked for a redeliver, never happened. i scheduled for pick up from that post office, they said they couldn't find it... 1 week later they still give me 3 different stories about what is going on with my package and still cant tell me where it is. i call into usps and they tell me it has to be at their office since it hasn't been scanned since but they deny it!!!!! worst experience ever!!!!!! they don't even deserve a star but i had to give at least 1 star to post this review !! be careful of the people who work here!!! they lie and steal!!!!!

Been a long term customer at this post office. Own property in the area, know the Postal Clerks…read morewhom were all amazing. Had to come to PA to pick up mail, and I called prior to traveling out, thinking the same staff were still working in this location. A very rude lady named Susan answered the phone. I asked a question, and the entire conversation was terrible, she was rude, over a simple question that the other Postal clerk answered. Knowing this is not how a Postal experience should be, I called the main Post office in Bethlehem on Airport Road. A very pleasant lady explained that staff had changed sadly, and this mean lady was only temporary at the Post Office I patronize. Thankfully, Susan is only temporary. I also learned that I'm not the only one to complain about her nasty demeanor with customers. When I arrived in person to get my mail. Susan refused to want to give me my mail, even though I showed my Pennsylvania ID with my address. Susan stated, if I did not buy a key from her, she was not giving me my mail. After I drove 90 minutes to the location. Thankfully I had spoken with a manager that was over Susan, and they told her to give me my mail. Then she proceeds to attempt to give me orders as if she thought I was a child. I told Karen aka Susan exactly what she was, and I said it loud enough for her Supervisor over the phone to hear it. I understand we are in a challenging political climate. If I am polite, courteous, do not think for one minute, I will tolerate anything but polite, manner able service. Under no circumstance will I pay for disrespectful, demeaning, rude service, from anyone including Karen's.

I come here from time to time and always have a pleasant experience. Today I came to send certified…read moremail with no idea how that process worked. Nadia was so pleasant, kind, helpful and even assisted me with some extra tape to ensure my package was secure. This may sound like a small gesture but I have had plenty of bad usps experiences in my life. Thank you so much for your excellent customer service, Nadia. And reiterating the whole certified mail process to me so I could understand the expectations.

Very friendly people. They are doing a job like everybody else. Treat them like you would like to…read morebe treated. Stay off your cell phone, that is distracting to everyone. Remember that they have busy times. Attitude you get is the one you bring in.

They are charging more money for human service at the physical post office. It's roughly 20% more…read moreto hand your parcel over to the miserable postal worker who will tell you he doesn't know why it's cheaper on the website. USPS doesn't tell people about this price hike when people come into the building. wtf

If you need to order from Anywhere and have your package delivered ,call the shipping company and…read morelat them know if they are USPS you will shop elsewhere because you only have about a 4 in 10 percent chance that you will get your package.They are PATHETIC,SO SO UNRELIABLE WITH NO CUSTOMER SERVICE.You can't call them ,they don't answer.You will just lose your package with NO follow up.Even one driver just said recently ,they are a mess.They are not dependable.Of our last 6 packages we received four and 1 of the four we found at a business and 1 was brought to us by a person a mile away ,No Bull S

Never go here!!!!!! They are the WORST branch in the area. They don't give refunds back for…read morecertified mail even though they are the ones that lost my very important document hence why I paid for certified mail to begin with. Whoever sorts the fucking mail in the back rooms need to get there shit together and not lose people's important mail because I'm a very pissed off customer!!!! SO who got to pocket my $10.45? Such a scam here.

I had a very distinct issue where I had to intersect a package but was unable to do so online so I…read morehad to call in directly to the Whitehall, PA Postal Office and make a request. I spoke to Mack who was the most friendliest and helpful person. He took down my information and did everything in his power to help me with my unique situation. He helped me in a quicker and more professional manner than did my postal office worker at home. Our country thrives with dedicated hard workers like him. Thank you for the experience Mack!

I visited there for PP renewal for the first time. The staff seemed to be friendly and hard…read moreworking. The only thing that disturbed me was when a comment was passed on and it was clear it was meant for me. The comment was they don't know how to say Thank you when I had already said Thank you to the person who assisted taking PP picture and when I was done. It was a stereotype comment. I'm only addressing this so the staff know can't apple from oranges at all times. Otherwise good experience.

Do not schedule passport appointment at this location! We had scheduled an appointment on their…read morewebsite for a Tuesday- we showed up for our appointment for them to inform us that the woman who does new passports never works on a Tuesday! We rescheduled for a Friday- upon arrival for that location we were greeted with the worst customer service. Passport employees were rude. Said they didn't have my appointment scheduled even though i showed them my confirmation number. then the worker said she would not take us at 1245 since she leaves at 2 pm. (mind it the place was completely empty) we ended up driving to USPS in Slatington PA since we were desperate. Tina from USPS Statington was wonderful and so helpful.. she was able to get us our passports within 20 minutes.