The clown working the desk on Tuesday September 23rd, 2025 at 4PM was useless. The website says…read morethey take passport walk-in's for between the hours of 4PM - 5PM. I get there seconds before 4PM and the worker (b/f) looks at me like I owe her a favor; I didn't even get a "hey". I explain that I am doing a walk-in for my passport and tells me, "no, we don't do walk-ins, I'm the only one here, can't help!" I show her the website and just nods and tell me "nope, I dunno nothin'' bout no website!" I looked at her in embarrassment and walked away. All she cared about was getting back on her phone and going home! I ended up going to the recreational center at UCB. Much better trained professionals. USPS do better.

Went here today at 11 am to get stamps. I actually got parking! Went in, no line and the employee…read morebehind the counter said she couldn't help me because she has no access to stamps. The employee that can help is out to lunch for an hour. Really?! Ridiculous.

I never thought I would write a Yelp review about a post office, but here we are. I used to be a…read morebig fan of USPS. I even worked in the mail room in college and got pleasure out of making sure mail went to the right person. A little over two years ago, I moved into my current apartment. I noticed pretty quickly that the letter carrier would make frequent mistakes, often delivering mail meant for a neighboring building or even a different street. They also delivered mail for former tenants. I couldn't fault them for not knowing who has or has not moved away, so I tried putting a post-it with a note on my building's mail box. That did not help. I even tried circling the name of one mail recipient and specifically noted that he had died (which I learned from a simple Google search). Incredibly, the letter carrier ignored that as well. I have finally started Googling the companies that are sending this mail and calling them to let them know that the people they are trying to reach no longer live here (and may have passed away). One would think that after multiple requests followed by a series of complaints, USPS would find capable employees, but that has not happened: the deceased former tenant still receives mail here. Recently, a package that was sent to me was scanned as delivered, but it was not in my mailbox or on my doorstep. I strongly suspected it was delivered to the wrong building. After I made a complaint to USPS, they located the package and brought it here - a week later. Thankfully, it was neither perishable nor anything I needed urgently. Last month, I got home from work one day and opened my mail box to find mail that was wet and dirty. It had not rained that day; the mail must have been dropped in a puddle, and rather than drying it off, the letter carrier delivered it as is. Perhaps the most troubling instance, though, is from a year ago, when USPS failed to deliver my ballot for the general election. I had to vote in person on election day (which I was thankfully able to do). No one answers the phone at this USPS location, and when I visit in person to bring them all the misdelivered mail, I am told that they will talk to the letter carrier. It has become evident that they are just not interested in taking responsibility for their mistakes. The sheer incompetence of this USPS office is mind-boggling. It is remarkable how little attention to detail the postal employees at this office pay. How is this tolerated by USPS?

management needs to do something about customer service at this location, i've always taken my…read morepackages to this store and Avery who works there has been the only one who says the tape i use isn't accepted but every other time it's fine no problem. maybe going over protocol should be a priority because now i have to drive to a different location

When I first moved to California in August 2015, I brought a lot of things with me that I did not…read moreknow if I would need. Where I was living, on Spruce Street, was close to this US Post Office in North Berkeley, so if I needed to ship anything back to Washington State - this is where I came. We would get flat rate boxes, and then I would fill and ship them as needed. Traveling past on foot a number of times, I saw the lines could be very long. So, I would think through what I really wanted to send back (introspection and prioritization) to reduce the number of times I needed to come and ship belongings to Washington State. Even coming early/off hours, there was a wait - but the line moved briskly and the workers were fast and professional.

the doors were opened so one can access the p.o. boxes. the service windows had no lines, didn't…read moresee any associates working. no closed signs seen. didn't check the hours. luckily, didn't need to send a parcel. the blue mail boxes outside are enough to satisfy my letters.

I literally come by here 1-3 times a month to check my POB around 9am. Almost every time, no one is…read morehere until 9:45 or so. It's supposed to be open at 9am. Also 3 out of the 4 people who have helped me are either seriously depressed or do not care about any sense of customer service. It's as if we're bothering them.

Falling apart. Unfriendly service. Full parking lot despite no customers being present. Exact…read morechange only. Go to Elmwood location instead unless your business is fully packed and ready to ship or you are paying with cc.

Great service. Always very helpful, friendly staff. I always get great…read moreservice at this post office. The managers are very helpful and they respond to any and all Service Request. The parking lot is small, but there's street metered parking all around.

Quick service, with no line. Not quite friendly, but I won't complain because it was very…read moreefficient. There are only seven parking spots and the parking lot is often full. Usually it turns over pretty quickly, but I doubt that everyone parked here is actually in the post office.

Wonderful staff and always efficient deliveries! Most of my mail gets received in 1-2 days!!!…read more Thank you!!!

Well, the manager, Melvin Thomas, is a certified angel, so thoughtful, loving, respectful and…read morewilling to go the extra mile in keeping my mail while I'm traveling to handle a medical situation. I walked into the Post Office only to find three ladies behind the counter and zero other customers, besides me. These ladies were so loving and helpful, plus being hilarious and easy to have fun with. I love this post office. I know there are times the line is long, etc. and the bottom line is these people are giving their best effort to serve each customer with love and respect and it takes the time it takes. I love that our postal employees are not intimidated by the line and actually take their time with serving the person in front of them; each person is given the time they require to take care of business. This is a valuable team serving their community in Emeryville. Thank you for making me laugh. Dave Chappell would be proud.

highly ineffective and unprofessional individuals in this delivery region, the postal delivery is…read morenever reliable. You can barely ever reach a live person at this place. The manager is Jeff Wen, he is helpful if you can reach him. I am praying that the federal government will realize the cost savings of using FEDEX/UPS over their ineffective overly expensive parcel service.

Absolute and utter garbage. With an attitude. And they use…read moresuper creepy people for mail delivery. I had a mail carrier in Berkeley hit on me and then ask if he could use my bathroom! I lived 2 blocks from the post office. The past two nights I've been alerted by my dogs to someone on the porch. It is a new mail carrier. When I went to the door, the guy took off and ignored me asking what he wanted. This evening I literally walked down the street to his truck and asked him, and he completely ignored me and drove off. Totally weird and creepy. When I went to my mailbox, I found he had already delivered the mail, so why was he at my door??? Totally creepy. Thank god for my dogs.

I came in on a Saturday and was surprised. They opened until three P.M. The two ladies at the Desk…read morewere both very helpful and knowledgeable. They offered alternatives to very ccunbersone bureaucratic requirements. And also we're very honest about the best ways of shipping.

Closed before 3 on Sat., 9/12/26. I worked for 2 hours to get 3 items ready before 3 pm. My car…read moreclock (via international clock ) said I had 4 min. when I parked a few doors down. My watch said 5 min. Another person and I walked up the steps at the same time. Door locked. She immediately left. I looked inside where they were still serving the last clients. Postal person came to door and unlocked to let someone out. I said it's not 3 yet and thought he was letting me in. He was not. He said they closed at 3. I said they closed before 3. I asked what clock they use. He said the clock on their screen. I said it doesn't match the international time clock then. He said he didn't know but that's the clock they use and this happens all the time. I asked how a person was supposed to make it on time if they don't use the standard clock. He shrugged. My rehetorical question: "If it happens all the time, why don't they check their clock against the international time clock?" Sounds like they have a problem. Additionally, although I realize that there will always be people trying make the deadline no matter what clock they use, since it was so close, why not be nice and let someone in? I did such things frequently for many years as a nurse. Sometimes circumstances didn't allow, but mostly people can do more than turn the key or drive off or walk away. It's a better world for all of us if we put ourselves out a little for one another.

You'd think after almost a dozen tears things might improve here. Well, you'd be wrong. i stopped…read moretoday for two things: a money order and a legible postmark for my property tax. I left with neither thing accomplished. The clerk had been turning away everyone in line for one reason or another, like the old owner of SF's infamous Persian Zam-Zam Room. I'd purchased two money orders a couple of days earlier, so I wasn't concerned. But--I should've been. First, she says the post office cannot accept $100 bills. I'd just used them two days earlier, I said. She claimed policy had changed in the previous 24 hours. Then--she also refused to postmark my mail. She started mattering about some special service I could buy, but I'd had it. AVOID this place LIKE THE PLAGUE

Good, consistent service! Employees are helpful and friendly. Wish they were open on Saturdays.read more

Instead of charging me a high price, the proprietor told me I could use the Post Office to send my…read morebox to Norway for less. That's service!

Excellent resource for DIY packers, and EXCEPTIONALLY EXCELLENT for those times you cannot begin to…read moredo it yourself.