The staff is very friendly and fast…read more I have never gone in and had a long line. The girls keep the line going. They offer everything for you mailing and shipping needs.

Super friendly staff and everything is always fully stocked. Will come out of my way to come here…read moreeven if it isn't the closest usps

Do NOT use this post office; their employees STOLE 19 books from my package!! The books that were…read moreleft were DAMAGED and RIPPED UP (see pictures below). I used media mail to mail 50 of my personal books to my new address. The tracking number the post office gave me stopped tracking my box of books at the 2nd stop. USPS (federal employees) opened my book box, STOLE 19 books out of it (Star Wars and Marvel graphic novels, Star Wars novels, a book about Jesus, several historical books, and 4 books about spirituality). The books the crooks didn't care to steal were carelessly stuffed back in the box and they even ripped The Alchemist's cover completely off. I am extremely disappointed with USPS; our tax dollars pay these criminals' salaries. NEVER USING USPS EVER AGAIN! If USPS or the Post Master General cares to investigate this case of blatant THEFT and PROPERTY DAMAGE (which I doubt they care about), my tracking number was: 9548 0160 1817 0344 5068 07

Shaker Hts is the worst run Federal business; they all should lose their job but their…read more"entitlement" will dictate otherwise. We no longer use them because they either destroy some of our mail or just drop it on the floor and never bend their fat butts down to pick it up. Every week, I am receiving complaints from vendors saying they never received payments mailed weeks prior. CLOSE this location down, they have horrible attitudes, act entitled, and are the laziest humans ever. I should sue them for the amount of stopped payments I need to issue. Postmaster General is next in line to hear about these employees.

Unfortunately, I'm going to have to file a police report against this location. I not only…read morepurchased a money order from this location to pay my rent, but I also sent it through certified mail. Originally the agent wasn't even going to give me a receipt with a tracking number until I mentioned it and upon me tracking my tracking number it says a label was created, but it's not in the system. You all have a couple days to sort this out.

I do a lot of shipping here for work and the staff is knowledgeable and friendly. Postage paid…read morepackages can be put on the side so you don't have to wait in line - I also get my passport photos and application here - very nice staff - the lines are longer in the afternoon but the wait isn't very long.

I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

Our postal mailwoman is AWFUL. She NEVER gets out of the truck to deliver a package. She marks…read morethat "animal interference" each time and we and neighbors don't have any animals. The workers at the post office are just as lazy, slow and unfriendly. If I could give them zero stars I would!

I have heard that there are delays across the nation but this is horrible service. A birthday card…read moremailed on Jan 25, 2024 arrived in TX on Mar 5 2024. The year before my Xmas card containing cash (i know, not smart) but I trusted the postal service. It was delivered 6 weeks later within Ohio. I sometimes receive mail ripped open with markings that look like tire treads. My incoming deliveries will track as accepted at the Macedonia USPS location, only to show that rather than deliver to my home, the package is shipped back to another state before circling around and rerouting back to Macedonia postal office. That has happened several times. Wonder if they will ever get back on track again. So aggravating!

The clerk number 12 Dinita I think is her name was exceptional! I haven't mailed out a package in…read moreyears and she stepped up and helped me in every way, she was very cheery grateful and happy to help you can't get any better than that!

Denise, Maria and Meme are the nicest post office people I've ever dealt with. I wish all UPS…read moreWorkers were as polite as these 3 UPS employees. Maria took care of me and had very polite conversations with Denise and Meme. This is my goto UPS from now on. Thank You ladies!!

Multiple negative experiences for different types of service. Customer service/relations is…read morenon-existent. Only one employee deserves 5* and that's Archie. He's the only good representative of USPS at that location.

There is a clerk named Archie who has been there a long time. He is by far the nicest and most…read moreknowledgeable and helpful clerk I have ever encountered ! I live in Solon but sometimes I have tried other post offices I have had bad experiences there. So I will make sure I use the Solon facility because of Archie

I went to this post office today and it was one of my few positive postal experiences. It's a…read moresmall place and there was only one clerk working, but he was *very* friendly and we had a great (short) conversation. Also, he knew the two people in front of me in line and he chatted pleasantly with each of them. If only he could transplant his friendliness to many of the NYC post office employees....

I hate coming to this post office. There's an older woman who works the front desk with braids in…read moreher hair n she has got to be the laziest worker I've seen n has a bad attitude. I came there today to drop off a package and I couldn't lift it onto the counter top by myself. Asked for her help so it can get scanned and she was like well if u can't lift it well neither can I. And she said the guy who does the packages ain't here so idk what u going to do. I asked for the supervisor and she very quietly said her name which was "Cherie" and was like she must be busy but u can just leave it there but u won't get a receipt bc the guy ain't here to scan it. All I wanna know well then wtf is her job?? To just sit there. This isn't the first time I've received attitude from this lady either. She always cops an attitude every time I come there unless someone else is working with her then she acts like she's sweet as can be. Idk what her problem is but she shouldn't be working there if she hates her job so much. She always comes up with an excuse to not get up off her butt when she is working. The other people working there that I've seen were always nice n professional. But she is the reason I give this location 1 star.

I know the Post Office has been struggling lately, but this location sure doesn't care if they stay…read moreopen or not. When I first arrived, I was excited to see a drop off box where I can just drop off my pre-paid label packages and go, but the lever on the box did not move and seemed to be locked in place. Unfortunately, that meant I would have to stand in line to drop off my packages, and boy was that line long. I am okay with waiting in a long line if it moves, but this one wasn't budging for serval minutes because when one associate would go into the back room to find something, the other would stop what they were doing and question the first one. It was an endless circle of the same questions for the customer- and this happened for two customers!! In addition, there were several people who came in and because they have a PO Box at this location they were able to skip the line?!? Completely uncalled for. When the manager finally stepped out of his office to look a the line he didn't even do anything to help his associates or assist any customers. Terrible customer service- do NOT go to this USPS location.