My package, which tracking showed was already in my state three days ago, that should have arrived to my home today in Rhode Island, had been inexplicably redirected to a a post office in Barnstable Massachusetts according to tracking. I wasn't sure I would find a local phone number for any local post offices in Barnstable, because USPS wants all the calls directed to their 800 number, which normally is not very helpful for me since all they actually see is the same tracking I am able to see. Yet, I decided to look for a local number online and I was able to find the one for this particular location in Barnstable. Right away, I was able to speak to a lovely woman named Shirley and after looking through a few packages she was able to find mine and let me know that it was a barcode error and that she would be sending the package directly back to me instead of having to wait for it to be processed once again in Providence, where it had already been over three days ago. What a relief! Not only was I lucky enough to call the correct post office in Barnstable, but I reached someone who was so happy to help me. I am truly grateful! read more

I recently moved to Barnstable, and purchased a Post Office box. In ever encounter I've had there; which is almost daily; I have found everyone to be very courteous, and I have always received excellent service! read more

The postal workers here are extremely rude, have a bad attitude and are disrespectful to their customers. They talk down to the people they are suppose to be providing customer service to, cut people off mid-sentence and are an absolute nightmare to work with. I just overheard the postal worker rudely tell the old lady in front of me that they aren't handling passports until 1:30 PM. When I get to the counter I tell the guy "I just heard you say you are not processing passports right now but I was wondering if I could pick up the paperwork for mine" when he cut me off and with a tremendous amount of attitude say "I said we aren't doing passports until 1:30". This was at 11:00 AM. At this point I have lost it with this man and had to dig into him and alert him that it is currently 11:00 AM and he made it very clear he doesn't process passports until 1:30, which means he currently isn't processing passports. This post office is an absolute nightmare. All of its employees should be fired immediately and publicly shamed for their horrible support. read more

The worst post office I have ever encountered. The male worker is especially rude and goes out of his way to make things difficult for you. I in turn will go out of my way to go elsewhere rather than having to deal with this post office. It's very sad because the village is such a charming place. I used to love going to the post office and have breakfast next door, or pick up dinner at Barnstable Market. Since we try to avoid this post office, we hardly spend much time at the other stores. This is not a new issue (4-5 years), but you would think by now they would try to improve their customer service. read more

Unfortunately this post office has an employee that does not like to provide good customer service and gets irritated if your transaction has any special situation. Forget about applying for a passport here. read more

Cute post office, but if you happen to be served by "Ron", plan in be there for a while and don't even think about getting a passport from him! Classic on the job too long syndrome. This post office really needs to get it's act together by either retraining him or having a second person on duty when he's there. I fell victim to him, but the poor woman in front of me got the full dose. I now go to another town to mail my things just to avoid him! This would be a great post office if he did not serve the public... read more