I see I am just the second review, but given the other review was 7 years ago, it's possible that…read morethings were different back then so I'll just speak about now. I have to say having just moved, Freight has been incredibly helpful. I've had a somewhat complex move with several things arriving at different times, trying to work with Transfer so they had to make just one shipment on this side of the channel, etc. and Freight has been incredibly responsive, flexible, kind, and polite. It's true they (to my knowledge) do have a bit of a monopoly but I never felt they treated me with anything other than their best effort. They are a busy office and so note that they may not always be there to pick up the phone the second you call (they are loading your shipment!) but I found them to be very responsive and clear, both through email and phone (even when I asked the same questions 10 times). Moving is not fun. Like most people, I hate it. I am very thankful that they were very patient with all my questions and yes all my stuff ended up in my new place a-okay.

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

We were in Catalina for the Thanksgiving week. We had to check out of our vacation rental Friday at…read more10am. We headed down to the dock and put our luggage in the XL lockers because the Catalina Flyer wasn't boarding until 4pm to take us back to Newport Beach. One of the workers told us the prices as he walked by. He wasn't rude, but wasn't overly friendly either. Once we determined we only needed two XL lockers, I walked around the corner to pay the the two lockers. Handed them my card and was told cash only. I was also notified by the same gentleman the ATM machine on site wasn't working. Luckily my hubs tried it and it was. We paid the $25 x 2 locker fee plus a $10 key deposit. (should have been $20 per key, but he let us do just the $10 since I literally only had $60 cash in hand). Unfortunately, one of the lockers we put our stuff in, he told us was not going to be available that day. So we had to change the locker. Fine. Around 3pm we went back grabbed our stuff, and turned in our keys to reclaim our deposit. Honestly, for the most part it was easy peasy this way rather than lugging our stuff around all day all over the island. Was it costly? Yes unfortunately. Could I have asked CIVR to help? Yes. But having our stuff right at the dock was essential. While I think the cost is a bit high... I don't have any issue paying it. I was tho, highly disappointed in the attitudes of the employees. The woman didn't seem to care or offer assistance in anyway even as multiple people were confused. The man, he at least talked. He answered questions. He explained how it worked. Not overly friendly, but he seemed more approachable then she did. Is it worth the peace of mind? Yes! Is it the best choice? The cheapest choice? The stress-free choice? I have no idea. Lol. But if money isn't an issue and ease of accessing or getting your luggage is of importance to you, don't hesitate and just do it.

Little known place that makes your stay on Catalina all the better. A place that will store and…read morecare for your luggage until you need it. They will even bring it to your hotel if you wish!! Great place and service!!

Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Very straightforward! We dropped off our bags, and they held them without any complications until…read morewe came to pick them up. $10 per bag definitely add up quickly if you have many items to store, but they did their best to consolidate out items. Was skeptical because of the other bad reviews but everything workout out great!

Had the worst experience after getting off the boat and attempting to leave my golf clubs with…read morethem. I happened to break a zipper by mistake when handing my bag over so I mentioned to be careful with it and pointed out the break. I was rudely told "we understand sir" and brushed off by the younger gentleman there. I then was asked what my phone number was by the older man (seems like a family affair). Due to the noise around me I was speaking loudly repeating my number in which he looked at me and said, "Are you okay sir, why are you yelling." I explained that the lady next to me was talking loudly and that I was trying to get him my number because he was having trouble hearing me. I explained to him I wasn't yelling in which he wanted to keep arguing with me as well as the rest of the staff. I decided to lug my clubs and bag around all day because of how rude and disrespectful their entire staff was. I got my money back and was able to talk to another business who happily made my day by storing my bag for free. HIGHLY DO NOT RECOMMEND THIS TEAM. I've never been treated so rudely as a customer and the older man really needs to watch the way he talks with customers despite his feelings...he's running a business!

It was a very packed boat over but it wasn't too bad had some yummy snacks and the weather was…read moreperfect the price was great with a Groupon! Better then the Catalina express for pricing but I think the express may be laws packed

This company has gone down hill on its deliveries for the last two and a half years. Nine times out…read moreof ten the drivers don't deliver my packages to my door. The address is clear on the mailing label. So the only thing I can figure is they are too lazy to walk up my flight of stairs to deliver them. Ive gone to their office numerous times to complain to Roger who works the front and to the manager and each time I'm told to make sure my address is clear. Which it is. Other times I'm told we will let the drivers know or we will talk to them. Last year one of my packages that had spaghetti sauce the jar was busted. The box was left down stairs soaked with the sauce. Everything in the box was ruined. Before moving the box I took photos. I took several photos of the box the contents. Wrote out a description and letter of complaint. Took all down to the Catalina Flying Boats office. I showed everything to Roger. He told me that it had to of happen on the mainland not by the delivery guys on the island. Well our ups/fedex comes by plane. The box would have made a big mess between the mainland and being delivered to my steps. One of the reasons I shop for stuff online and have it delivered to the house is because some stuff is heavy and I have a hard time getting up and down the stairs. By Catalina Flying Boats not delivering to my door they this defeats the purpose. I'm at my whits end and don't know what to do. If anyone reads this review and has had bad experiences with this I hope you have better luck ant getting it resolved. I'm next step is the owner. James Davy.

The customer support here is amazingly good. I started coming here during the holidays when I had a…read morebunch of returns via the UPS Happy Returns program (no packaging required; just drop off the product). There are two regular employees: an Asian man and an Asian woman. They're so fast and efficient that I've barely had a chance to chat with them. Today, I returned a pair of boots. I was assuming it was through Happy Returns, so I just put them in a random box without sealing it. It wasn't. But, the Asian woman kindly told me she'd seal the box for me and take care of the rest even though I offered to do it myself, which I should've done anyway. I was having a very bad day, so her kindness really made a difference. Thank you!

Always so easy whenever I need to do anything there! People are very friendly and knowledgeable…read more It's also very clean.

Shipping is very speedy! My family usually receive my packages in about 5-7 business days. The…read morestaffs are attentive and friendly. They always help me to load my stuffs off the car and pack my stuffs nicely. The pricing is very reasonable compared to other places. Highly recommend!!!

Excellent service! I often drive from SD to T-express to send my stuffs to VN. Two weeks ago, I…read moreused their online service to ship my stuff to the office so they could help me pack the package and send it to VN. One of the staffs was very friendly and explained every steps that I needed to do. They did really well, my family in SG got the stuff in about 5 days! Very fast! They charged a little bit extra for online service but it was worth it since I didn't have to drive there. Thank you T-Express!

Christian is the person who managed everything for me. I was very nervous about shipping my…read moregrandmother's 100-year-old vanity and four large oil paintings to my new place in Italy. He organized custom wooden crates for each piece of furniture right in my driveway. They used acid-free paper and soft foam padding to ensure the delicate finishes wouldn't get scratched in the heat. It took about 6 weeks for the delivery to arrive, but the door-to-door service made the final setup very easy for me. I would definitely use SDC International Shipping again in the future.

Custom wood crating was the main reason I hired this company. I have several large oil paintings…read moreand a few antique mirrors that I could not leave behind. Jason sent out a team that actually built the crates right in front of me to ensure a perfect fit. They used a lot of specialized padding and acid-free paper to protect the surfaces of my art. It took about eight weeks for the shipment to reach me, but I didn't mind the wait because I knew the items were safe. Every single piece was unpacked yesterday, and there is not a single crack or scratch.

Dropped a package off to Molly today who was really helpful. Parking out front and good people…read more.. what more can you ask for?

Over 20 years, never a problem and always the best service…read more So much better then all the other Postal services around Venice and Marina Del Rey, they know you and get to you right away. We do like to do business with local business, defiantly try to avoid government "business" as the post office and avoid the big corporation as Fed Exp and UPS let the small business in our area thrive.