I frequent this location often, recently as two days before Christmas. My daughter wanted to mail…read morea letter to Santa in the NorthPole. I advised the teller of my daughter's letter, asked her once she places the letter in the slot, could she hand it back to me so I can keep as a memorabilia. She didn't hesitate and answered yes of course. Once the letter was "mailed off" she discreetly handed it back to me.

Great but small location. Never overly busy and always helpful attendants. Hours have been cut as a…read moreresult of current climate

I have been coming to this location for almost two years and I just love it. The staff is very…read morefriendly and they help you with whatever you need. At times they can be understaffed for the amount of people that come into this branch but they treat each and everyone with respect. Just be patient when you visit this location (:

My mail keeps going missing, especially cards. Whether I am sending cards or receiving cards, they…read moreall disappear. I have sent graduation, birthday, and holiday cards and they never show up. I had to stop sending gifts cards and started sending checks instead, but they don't make it to their final destination. Most recently, I missed my cousin's baby shower when the invitation wasn't delivered to me and she passed away right after giving birth. I'm heartbroken. Very sketchy pattern of behavior from the Millbury USPS!

With the holiday season adding stress and general grumpiness upon everyone, it's good to know that…read moreI can come to this post office and find people smiling while working. The staff here are really nice and work fast. They have been very friendly to me and have a kind atmosphere about them.

The service is inconsistent, it does not get pick up everyday. This is becoming more normal. If…read morethis is the new way of doing business I wish everyone new what the new rules were, so that my bills got picked up everyday and made it to there destination on time. I should not get penalties for the USPS service.

Super friendly, couple dozen parking spots (ok its harder on the weekends) 730am-6pm hrs during the…read moreweek! And open until 130pm in Saturday! Always super friendly and helpful employees. I've forgotten packing tape in the past and been obliged, and helped to get the cheaper shipping options etc. Being downtown I had been super nervous to try this one out but parking and service make it worth it. Pro tip: while passports can be gotten here during the week and weekend - everyone seems to come on the weekend so be prepared for long lines (which impedes parking for the post office too.)

I visited the post office on 24th of March 2026. The female employee working the front counter…read moreassisted me. During the interaction, she handled every item very roughly, tossing packages and appearing visibly frustrated. She was dismissive and did not communicate in a professional or helpful manner. She was the only one working, so this should be easy to identify. This experience was disappointing and raised concerns about how mail is being handled. I hope this can be addressed to ensure better service moving forward.

Much nicer then their former location, around the corner on June St. The have a little retail store…read moreinside to the right as you walk to the rear of the building to the counter. Parking is easy and I was able to take care of my business quickly and painlessly.

Was in on Saturday afternoon. Forgot my debit card but had it registered on my phone. The guy…read morebehind the counter told me there was no way possible to manually enter my card- which is a complete lie. Also told me i only needed two stamps for my letter i was sending... went to another post office and it needed 7! This guy was rude and lacked customer service skills.

The postmaster at this location was videoed out of uniform and was not displaying a proper,…read morerequired photo id. When asked for his name, his response was rude and evasive. Government employees should do better and the postmaster should set an example.

Associates are fine, better than most…read more But would it kill the town of Shrewsbury or the staff in charge of location to provide amenities like a drop box or a parking lot? When I spend money on postage I'd like to have a place to park my car where I don't worry about getting towed or scraped, and when I come with postage on my boxes ready to drop them off like so many other post offices, I'd like to be able to do so instead of being turned away when I don't really need anything that I can't do myself. This is a cute little branch, but it's sorely antiquated.

I called the Shrewsberry post office today to report our on-hold mail with a delivery date of…read moreMonday wasn't delivered until today, Wednesday. In addition we received mail from four different addresses. The person I spoke with had a very nonchalant attitude. He told me just to put the mail belonging to the other people in the mailbox tomorrow. I told him the last time we had a problem the person I spoke with was very accommodating. The prior time they told me they had a carrier on a route that was too big for him and they would switch that carrier to another route. I told him I was concerned that if I was getting mail from four different people our mail was also being delivered to others. Only then did he say he would put a note in for the carrier to let him know he had made mistakes. No regret, no politeness and no apology. Sheesh.

If I could, I would give it a 0. There are currently several men working there. These men are…read moreextremely unfriendly, rude. I have never in my life encountered such hostility towards a customer, from whom they profit. I do not feel comfortable and good in this place, among these men. I prefer to go to the neighboring Staples or another store, although it is less convenient.

For some reason the clerk decided to lock the doors early and left me and three other customers…read moreoutside and then just left at 2:27pm. I get it you hat your job, but damn. Owner came back and made good on great service