A quick and easy stop to return a package today. Friendly service and they could see that our…read morepackage was ready so the clerk pulled us out of the queue and took care of it in an instant. Hey, we didn't cut the line! It happened so quickly that I didn't even manage to get any interior pictures. I'm a UPS store fan! [Review 20041 overall - 641 in Georgia - 1016 of 2023.]

I just experienced the most insulting and rude customer service. I will never visit this store…read moreagain. I don't spend my time writing negative reviews, but it takes absolutely nothing to do the job you chose with basic respect and courtesy. Three employees were present, and not one of them was kind -- and one of the men clearly should not be working in customer service at all. I always receive great service at the Toco Hills, North Decatur, or Clairmont locations, but this store was a complete disappointment.

Carman Pittman went over and beyond work patience & effort to make sure i had a package for FedEx&…read moreone for ups. She directed me to ups store & helped me send the FedEx package. I just wanted to thank her for her help. I meant alot. I'm moving slower& she helped me Apr many times great store

Staff was humorous and efficient, cranking through the line and helping seal up the boxes we…read morebrought to ship. Cheapest? No, but definitely efficient and with good attitude even with my slightly bad tape job. Getting out of the parking lot, on the other hand - terrible onto 23 or Decatur.

I needed to schedule a last minute freight shipment overseas because I was moving and my original…read moremovers couldn't pick up my stuff on time. The store manager went above and beyond to make sure I would be able to ship my items. Not only that, they also packaged my items in such a way that they arrived perfectly. We had fragile items and they all arrived without a single scratch. I'm thoroughly impressed by the professionalism and amazing work done. My items also arrived a full week earlier than expected. Words can't describe how happy and pleased we are with the service.

Extremely rude and unhelpful employee named Yahdi (sp)…read more Do not use this franchise. Other stores are available and actually want to serve customers

This place is excellent. Mohammed is extremely helpful. I shipped a large painting cross country…read moreand everything went seamlessly. I will always come back to this UPS Store.

I went to this location to get a mailbox and received excellent service from JJ, the manager. He…read moretook the time to explain everything, answer my questions, and show me the box. I noticed that although he had a line of customers he wasn't' rushing through the transaction, he was present and focused on what he was doing while still acknowledging the customers waiting. I appreciated the great service! This location is in the same plaza as Trader Joes and with the new nail salon, and breakfast spot there is very limited parking. There are a few spots directly in front of the UPS store that are marked for 10 minutes, if you're planning on coming in and out this is probably the best place to park if the lot is full.   I called a few UPS stores and I noticed that they each have different requirements. One place did month to month but didn't have personal mailboxes, it was held behind the desk, another required at least 6 months, and this one required at least 3 months. It's a pretty convenient location so I decided to select this store for my temporary mailbox. You receive an update when you have mail, and you have a key so you can come after hours. You can also have packages delivered here.   To get the mailbox I needed to provide two forms of ID, I couldn't' used a credit card so I used my medical card and DL. The total was $136 for 3 months.

Quick and easy. You walk in, the clerk was very nice. We had to get something Notarized and it took…read morepossibly less than seven minutes. The place was clean and there is lots of parking outside the store. Good all around experience.

This is a very well staffed location: always plenty of people ready to help, but also happy to be…read moreat work. As a business owner myself, I'm constantly in a hurry and shipping is always on my schedule. This morning, I was bringing a lot of Amazon shipments and was having difficulty sorting everything. Micah was not only patient but also pretty much saved the day by figuring out which barcode went with what item. I really appreciated how he admitted not being sure at first, but was committed to solving my problem, and very much succeeded in helping me get everything sorted. Thank you, Micah!

Intown Business Center is convenient and reliable for those of us in Inman Park. So glad to have it…read moreclose by.

They will get you set up to ship whatever you need safely and securely. They were patient with my…read moremany questions and saved me money for what I was being quoted to pack at the big box chains

Super excited. Just found out about this place. Great to have another option other than the UPS…read morestore or the post office to ship and mail things and also receive mail and packages. Much easier to avoid package theft.. They do other business services too. Super friendly staff excited to have them in the neighborhood.

Nate Harper 1 review…read moreI was looking for a place to make some quality color prints of some pics on my phone. I saw this place, Red Trinity on Flat Shoals. I wasn't familiar with them, but I was of the area. When I walked in everything looked new and fresh. I was ... More

Terrible service, the young man working had no idea what he was doing and I waited over an hour to…read moreget a mailbox...only to walk out because they couldn't fix the printer and wanted me to wait longer until the boss got there. The place is really dirty, unorganized, piles, trash and crap everywhere. I would not recommend going here if you'd like fast service, receive packages or expect a pleasant experience.

Wanted to like and regularly use this local Suburban Plaza business as I live in the area and ship…read moreoccasionally for eBay sales. They make copies, do faxing, sell shipping supplies, and provide shipping services but twice I've been in the store and once called on the phone. They act as though you're bothering them...and they hung up on me while I was asking questions on the phone recently. Apparently too busy?

I needed to return an Amazon package and they sent me to Staples for some reason. I was in and out…read morein less than 5 minutes. This Staples is in a strip mall so plenty of parking and it can only be seen in the parking lot. They do not give receipts for the returned items but Amazon sent me an email that day.

Expensive!! Easy drop off of recycled ink cartridges. Small…read morepurchase to utilize reward available.

Normally I love FedEx. In the past, they have been very fast and have always taken good care of my…read morepackages. However, they messed up big time this time. I ordered some prescription glasses online, and they were shipped out via FedEx. They shipped quickly but, as is usually the case, they arrived during the day while I was at work. The delivery man left a door tag saying he had been by and would try to deliver again. Here is where things begin to go wrong. Apparently, FedEx requires that the company sending the package specifically say that it can be left at the door or with an apartment complex office. I know that most shipping companies give people the option to say they do not want packages left like that, but I thought it was standard practice to leave it unless told otherwise. That's not the case with FedEx. FedEx won't leave it until told otherwise. I appreciate that they don't just leave it at the door. You never know who will actually pick it up that way, especially in an apartment complex. However, it makes no sense to me that they wouldn't leave it with the office. All of that wouldn't be a problem if FedEx had tried to redeliver it in a way that makes sense. The first delivery attempt was at 9:30 in the morning. When they leave the door tag, you can sign a part saying that you want the package left, but you can only do that if you get a chance to see the door tag before they try to redeliver. They guy came back about 4 hours later, around 1:30 to try for the second and final attempt. As a teacher, I work during those times and do not have the luxury to come home during lunch (I'm not allowed to leave the campus during school hours, so I couldn't come home even if I had the time). Thus, I didn't have an opportunity to sign the door tag since I hadn't even been home from work yet. I'm upset because I expect better from FedEx. When the guy came back the same day only a handful of hours later, he should have made a third attempt the next day after I had an opportunity to sign the door tag. If he's only allowed to make two attempts, then he shouldn't have come back the same day at all. He should have just waiting until the next day (again, to give me a chance to see and sign the first door tag). I appreciate that FedEx tried to get me the package the same day, but I'd rather actually get my package. I called FedEx, and they have made a note that the package can be left at the complex office. They will try to redeliver, but they won't do so until Monday. So now I have to decide whether I want to take time and spend gas money to go pick it up (the FedEx office is not exactly close to my apartment) today or just wait for them to do on Monday what they should have done in the first place. I'm not looking for money back, and I'm not looking for someone to get it shipped to me today. I know neither of these things are going to happen. At least FedEx is doing something to get it to me. Other companies would tell me I had no choice but to go pick it up. So kudos to FedEx for that. But, I can't be the only person this has happened to. What I want is a change in policy so that this doesn't happen again. They ought to require that a door tag be left for at least 24 hours before they will make a final attempt to deliver. They also need to make it standard procedure to leave a package with an apartment complex office unless specifically told by the sender or receiver not to do so. UPDATE: After going back and forth through email, I have gotten a response from FedEx. I have yet to hear from this specific distribution center, but at least the company itself has contacted me. They have added a note to my file saying that unless a company specifically requires my signature, the package should be left at the apartment complex office. Clearly, FedEx is not going to change their policy concerning leaving packages at offices in general (not that I'm surprised). Additionally, the driver broke policy when he made the final attempt to deliver on the same day that he made the first attempt. The policy is to leave at least two consecutive door tags on at least two consecutive days before the package is help for pickup. A complaint has been filed with this distribution center. They should contact me within the next two business days to address this.

If you can get any other carrier please do so. Someone sent me a package via FedEx. Per tracking…read moredetails my package was delayed. After talking to customer service I was told to go to this location to pick up mg package. After arriving there was only 1 person working behind the counter and there was a line. Long story short they could not locate my package at the shipping center; it took them about 30 minutes to let me know. After leaving the facility the clerk in store called me to tell me they shipped my package by to the original shipper. They need more people working at the front counter and a better system to get people the correct information.