This has to be the most unprofessional post office I have ever dealt with. They often don't pick up the phones. You have to call four or five times for anyone to pick up. When they finally do, none of the employees seem to know what they are even talking about. They often just give excuses why they can't do their jobs or blatantly give misinformation on a situation. Dealing with the staff in person is even worse. They are rude, lazy, and clearly incompetent. They often direct people to other lines so they can close windows and don't deal with anything. Like it seems they hire from the bottom of the barrel. The way they treat customers is practically subterranean. I pity anyone who has to deal with these people and their extreme incompetence. Lost mail and misplaced packages along with an excuse from a dead eyed employee is all you'll get delivered to you. Honestly this place should be shut down. That's how bad it is. read more

I don't usually write negative reviews but Arreana is very rude. She has no respect for costumers. This is the third time I've been in here and it's time to make a statement. The first two times I went in to this post office I gave her the benefit of doubt, maybe she was having a bad day. Okay I understand bad days happen. But no, third time in a row is just a rude person. No thank you. I won't be using this post office anymore. read more

They supposedly open at 8:30 but when I called at 8:40 the phone just kept ringing I also called back 3 times at 8:47 and the phone now has a busy tone...I wouldn't doubt if they just leave the phone off the hook to not answer any customer calls....These people are pieces of crap. Does anybody know where I can report this? read more

Got my passport application processed here. Service is so QUICK! I was in and out in less than 10 minutes! I got my passport withing 30 days. Never been more satisfied with their service.... The representative explained the entire process and answered all the questions i had. The service was definitely professional and impressively thorough. More than what I expected from a government entity. Appointments are required for passports! You must call in to get an appointment. read more

If I could I would give this place 0 stars. I came here with an appointment to get a new passport. The lady that "tried" to help me named Ana, told me she couldn't except my picture cause I was wearing a bun?... And says in her words "it says that inside the application booklet in "recent color photograph". Which did not say anything about having a "bun" or "hair tied up". She completely made herself look like a fool. Then she says she can't except my payment because my parents had wrote me a check and we're not present. Mind you the person I had made an appointment with told me it would be best to bring a check. Called my parents, said they were on their way and told her it'll only take 5-10 mins. Then she tells me she needs to take her break? That'll she would take 15 mins? Lol. Worst customer service.... I had the worst experience here, and I would advice you go to another place. read more

Sad, it's unbelievable how frustrating it is to be on their route. Undelivered expected mail, continued receipt of previous residents mail, disconnect in communication within office shows in poor customer service and missed mail. Would give them zero stars of that was an avaliable option. Please find opportunities to improve Ball Street location, would want to give you more stars and get my mail. read more

F this Post Office. I don't understand if they have their own special rules or something but this Post Office is THE WORST! They only give me issues. Horrible customer service (blonde woman there needs to learn what customer service is) and only wants to take more money from you. I've never had an issue mailing anything in a flat rate envelope but according this that blonde woman it's only for paper. Where does it say that? In her head most likely. I'll never come back to this location no matter how convenient. There are 2 others nearby that have much NICER employees. read more

My mom sends me a package of homemade donuts from Massachusetts in October. I leave for work in LA at 7am and don't get home until 6pm, so I never get my packages, only the slip. I have to go to the post office to pick up my package, but hours are 8:30am-5pm M-F, so it's impossible. Found this out by going on a Saturday. I eventually just gave up on the package figuring the donuts probably have gone bad, and they'll either throw them away or send back to my mom for her to. Yesterday (12/22), I receive another slip saying a missed a package again, I'm expecting another from my mother for Xmas: yay, get to deal with this again. This time, I call my boss and tell him I'm going to be late for work because I need to get this package, I go to the post office... It's the freaking donuts!!! Are you kidding me?!!! Guy told me they usually send back packages after 15 days... Oct, Nov, Dec... Pretty sure 15 days has gone by. Asked if they had another package for me... Nope. God knows what's happening with that. What a joke, mom will either UPS or send to my work from now on. read more

I only give a 2-star rating because the new people that are working there are pretty helpful and nice. The outside of the post office is DIRTY, grass is just weeds, never watered, broken glass & trash everywhere & homeless people there all the time, coming right up to stand between you and the door you just opened. I started bring my 125lb dog with me!! The funny thing is this office is called the "Holiday Station" I am embarrasses for the tourists that may go there to see this just about next to Disneyland :( There is a post office on Stanford in Garden Grove that is a lot cleaner!!!! read more

Unfortunately that is the post officethat delivers my moms mail. That have have been rude, and disrespectful towards her. We had a small dog 19 year old Lhasa Apso. Mail man refused to deliver our mail. Unfortunately the dog got sick and we had to put her down my mom went in to let them know we didn't have princess, they asked for a death certificate. No sympathy for her loose. read more

7/5/11 One of my favorite places to be! seriously...I know laugh all you want...but it's like my own Cheers...where everybody knows my name...LMAO...Love the folks there..the people are so nice!! great customer service and considering all the crazies that come in there...it tests my own patience about the odd-folks I can't even imagine how they do it day in and day out! And these federal employees take care of everyone so well! read more

Don't don't bother, i waited to see what mailing options i had i wasted my time. Then the next person said i did the incorrect form. After the first one suggested to fill out that form. I asked for shipping options again and finally given a good option. I told the girl the other didn't provide the correct info. On top of that atleast 5 ppl waiting to pick up service they all asked for helped and neglected, i came to help them knock on the door, the other employee finally yelled at them and told them to help, over all worst place i rather travel to my original postal service in Tustin read more

Horrible communication. I called asking about my packages and they said my address needed to be verified. I verified it and they said the mail man had it and would redeliver my packages. I went outside and waited. The next day I called and the kept hanging up on me. Finally at around 4pm they answered and told me that the packages were sent back to sender. I'm so fed up with their customer service. Very unorganized and rude. read more

Great post office. Most of the employees at this branch are helpful and friendly. They remember their regular customers and Teri even remembers you P.O. Box and lets you know if there is a package for you. read more

This post office is the worst of the worst. Always loosing my packages or putting them in someone's else's mail box. These people running it need to get replaced with better workers who care about work ethics. And what's worse is that we tax payers pay their wages!!! read more

I called 5 min before driving in the storm and asked if they had POSTCARD STAMP ROLLS (not the booklets) I was told yes by an employee over the phone (male). According to Alice or Ally couldn't see her name tag and her coworker who scolded me for not asking for the employee's name over the phone "George" because apparently "the people back there & supervisors don't know what's in stock". YET!!!! When I arrived and was told I could be helped at Alice/Ally's register & asked for the postcard stamp rolls she immediately with out bothering to ask or look told me that they didn't have any and I proceeded to tell her "I called before I drove here 5 min ago & I was told you did have it". So now tell me, do I have a right to be upset ? How many people does it take to do one simple job right? How many of you does it take to get good customer service at a USPS ??? This is why no one likes going to the post office, this is why you're going out of business. Not emails , it's your poor customer service!!! I haven't been to a single post office where I was treated with respect. NOT ONCE! Unacceptable! read more

I had the most difficult time with this post office. I wasted money on a Uber so I can pick up my package which they had called me a day before with this location to show up . I show up and this short Chinese lady tells me I'm at the wrong location so I go back home and call customer service and they tell me it was that location. THEY NEED BETTER WORKERS ! read more

Most of The postal workers are dedicated. DeJoy should resign for corrupting a well function organization.

I've lived in my neighborhood for over 31 years I've never had a problem with my mail I'm in the 92804 ZIP Code in the last couple weeks I've had two cards stolen and fraud has been committed against a credit card at Home Depot and my unemployment card is anybody else having a problem with this post office read more

I don't know why this location has just 2 stars. Went there around 10.30 am, It was crowded but 3 cashiers were working that time and the line was moving pretty fast. The personal was friendly and very helpful, at least that time:) read more

US Post Office - Post Offices Near Me - Anaheim, California

Funny How i Order Something online from amazon .. waiting till 4 pm to close my shop down and i look for the statues at 3 and they put business close haahah really i was close when the door was open all the way !! read more

US Post Office - I Think They To Lazy To Bring My Stuff !!! they put on a online package that my business was close and as you could see dooropen - Post Offices Near Me - Anaheim, California

Joy was so nice and so helpful with my application for a first time passport! She has the same name as me which was so funny & she was so sweet! If you go to this post office, hope you get Joy because she will help you with anything you need! All post offices should train their employees to be like her. read more

This post office stole my package!! I sent out a package and handed it over to an Asian guy who works there and they never scanned it! I complained twice and all they could tell me was that it might be "somewhere" how will it be "somewhere" when it's been 2 weeks and still no sign that the package was accepted at their facility!!! A bunch of THIEVES!!! read more

Package is at the location since 7/30 according to their own tracking system. Supervisor George confirmed that during personal visits. Somehow they seem to be unable to locate it, I am close to giving up on it. Unfortunately it is a truly unique and expensive wedding gift, and the wedding is coming up soon. George keeps telling me the same story - he has to talk to the carrier, he has to talk to the person who scanned in the item. No progress, just buying time. Unfortunately this is not the first time this happened at this Post Office. read more

I went to this post office this afternoon and opened a PO Box for 6 months in anticipation of a move. However, shortly after I purchased a PO Box, I was notified that the place was no longer available. I left the post office no more than an hour and return immediately to request a refund on the unused PO Box. I was told by the USPS employee that they would only be returning 50% of what was paid. I was not informed of the fees if closed before the 6 months. I am shocked and frustrated. I literally just opened the box 30 minutes prior! If I was informed that closing the PO Box early would result in a penalty fee, I wouldn't be as frustrated. I then asked the USPS employee to provide me with the rules and regulations regarding the PO Box but was told that it was in the computer and they couldn't retrieve it. I don't understand. Also, I paid $53 cash only to be returned 50% ....and in money order. They wouldn't pay me back in the same format! The employees there are lazy, rude and incompetent. Best to take your business elsewhere and from what I see of the other reviews, poor lackluster service is the norm. I will no longer be going to this post office. read more

This is terrible service 2 clerk they are very slow the Asian lady talking too much and the white lady is so mean and very crumbies they should work on back dock instead work on the front I hate that office read more

ZERO stars! Delivery service sucks just as bad!! Receive pic of mail in the a.m. showed a check. Never received. Been 2 months!! Received 8 pieces of mail 4 of which don't belong to this address!! Received a confirmation for a vacation that passed 3 weeks ago!! read more

The personnel behind the counter are great, but USPS broke a hand made plate I sent to Florida. It was packaged like a royal jewel, so it had to be intentionally rough handling. Cost me $30 to mail, and they broke it. I'll never trust USPS with anything important again. read more

No star should be. Left early from work and arrived a minute late. Man on the door wont let me in. And you guys complain that not enough people want to use your service? Dude really? And u wondering why u guys are loosibg your jobs? Smh read more

The mail carriers from this location are the worst! We have highly secure, locked mail boxes where I live, and mail that is sent to me frequently never arrives. I even sent myself some letters ass a test, and frequently those letters never arrived. Every time eight out of tens times that packages are mailed to me with tracking, when I check the tracking code online, it says the packages were delivered, but there is no package, and I am literally at home waiting, and checking at the time that the mail person usually comes, so I have to go to this location, which is really far, and sometimes they will make up some story, and say that there was a request to hold my mail, which no one at my address ever made, and when I confront them about it, they just make up more stories, and will say that there was an issue with our mailboxes, and that they informed us, which is a total lie, because I have asked my neighbors about this, and they said that they never received any notices either. These shenanigans have been going on for months! Also, there are several locations very close to me, but for some stupid reason this location, and its lazy, incompetent, and rude staff, services my area. The worst post office ever! read more

I went here when I was in Anaheim running an errand for work - had to mail shipments for Amazon and eBay. They were extremely rude, unhelpful, and treat you like you're a moron. Period the end - don't go here. read more

This place is the worst. The staff that is seemingly dead inside all seem to abide by different policies which sent me on multiple run arounds. Being told one thing by an employee only to be turned away by the next employee for being wrong in what I was told by a previous employee is irritating. If work didn't send me here all the time, My life would be far better. read more

I wanted to ship one thing and the two employees I encountered were both rude and very short with me. I had a problem with my labels so I changed it how one employee said to, then the other employee said it was still wrong. When I said the first employee told me to do it as it was, he chimed in and said "Oh no I didn't." I've never had such an unhelpful and terrible experience at a post office in my life. read more

This location is super super fast! 95% of the time I am in and out in under 10 minutes. Staff are not unpleasant but usual not going out of their way to wow you with customer service. All in all for a post office it's a 4/5 star rating in my book. read more

I keep getting mail from people not even near me. What is going on prices going up. service going down

I just had a really good experience with this post office. A package that was supposed to be delivered today was showing that it was available for pickup instead of delivered. I called and spoke to Fernando and he said he would talk to the mail carrier and get back to me. 30 mins later he actually called back and said he found the package and I could come get it or he would make sure it was delivered tomorrow. Thanks Fernando for actually getting back to me in a timely manner :) read more

Extremely rude people. Seemed very unhappy. Didn't want to help out at all. All I have to say if people aren't happy with there jobs why work in a place where you can't provide excellent customer service. read more

Very Disappointed! I was expecting a package since yesterday it says on the tracking status " delivered" but my package wasn't in my mailbox. This is not the first time that the mailman put my package in a different mailbox good thing the other tenant was honest and gave it back to me.Not all people are honest.This mailman needs to do his job well. I'm working hard to earn my money to buy things I need, but for him to lose it it's not fair! Please be careful and read the package carefully and put in the proper mailbox! read more

Short hours. Prepare to request to cut out from work early just to pick up packages. They also only hold it foe 15days. Really unhappy, I dont even know why my address is fro. This branch when I have 2 other ones that are next door to me. This is quite a drive from where I actually live. read more

Good location and friendly folks. Only wish they had a self service stamp machine in the general lobby for after hours use.