The clerk Nancy has been know to make up false allegations to where she had to issue a written…read moreapology. Management did however confirm appropriate actions were taken .

Fans behind counter / delivering season tix /…read more always smile, Go Sox!

Friendly staff, able to take care of multiple issues easily. They lock up the building at night,…read moreso you unfortunately can't access to self service kiosk to print labels, etc. Because of this, I wish they would stay open later in the day, like 5pm on weekdays.

First things first, I'm the realest...jk jk (Cardi B joke... *cringes internally*)…read more Okay, first things first for real: we're in the middle of a pandemic and these people are still friendly, knowledgeable, kind, and well-stocked with hand sanitizer. It's clear that these postal workers are working hard to keep up with the flow of mail regardless of the global situation and it is so appreciated. When you visit this location right now, expect all the normal services that you need along with some other additions like glass partitions to keep the workers safe and healthy. If you need hand sanitizer, just ask. They keep it behind the desk. Now on to the normal review. I've been using this post office now for over a year and I haven't had any issues. The employees are friendly and helpful. When I have issues or am confused about how to write out something, they are always really willing to help. This is the only post office within the city, I believe, so you may come here because of lack of choices, but you won't be disappointed.

Generally never a line, quick service and always kindness from the other side of the counter.read more

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

It is literally faster to drive to the Northampton store. And there at least you are acknowledged…read more The younger guy (K) is helpful but he can only do so much on his own.

Best to know before coming here that they do NOT want your business. That explains why they are so…read morerude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels.

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

Today I got the title to my vehicle in finally. Thanks usps for the great job. They ripped my title…read morein half with their "machine" and the manager at belchertown location told me theirs nothing they will do and that's "the risk of shipping with usps" and continued to tell me to "have a good day" as I'm walking out the door as if she was trying to antagonize me.... I guess this is the "risk of using usps" what a joke.

OMG In that the kids in the neighborhood keep swiping arbitrary mailboxes, we were on their target…read more A prank most pulled at that age if one had that jock mindset. We decided to get a PO Box. Let the kids have fun. Albeit a federal crime with jail time, they're kids, small town, thankful mine didn't get involved in debauchery at that age. That being said, our post person is more brain dead than the stealing kids. Opposed to using the PO Box, our mail, Christmas packages, ordered items are tossed on the side of the road. WTH? We're finding on happenstance. Unbelievable! Can we get a post person that cares? Tried calling locally, line has been busy for hours. The national customer service has an hour hold time. I do get it at this time of year in the phone call(s), the mail and packages being tossed like trash is unforgivable. I'm going for this person's job! Period and Final Answer!

This morning I stopped in at this Staples to make a few prints, and have to say that this is the…read morebest Staples I have ever been in to. When I entered the copy center portion of the store I was greeted by the employee behind the desk who helped me print off some documents I needed. When she was assisting me I realized that I had forgotten to make a wording change on my documents, and the employee allowed me to come behind the desk to use their computer to make the minor edit. I thought that this was incredible, and not the response that I have received at other stores. This little support made it so that I didn't need to drive home to edit the paper. Overall the rest of the store was well packed and organized, and the staff at this store was helpful in the other departments as well.

I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.