The clerk Nancy has been know to make up false allegations to where she had to issue a written…read moreapology. Management did however confirm appropriate actions were taken .

Fans behind counter / delivering season tix /…read more always smile, Go Sox!

The attitude of the people that work inside the post office. They are rude and think they are…read morebetter than others. I adore my mail carrier but the people that work the counter are rude.

First things first, I'm the realest...jk jk (Cardi B joke... *cringes internally*)…read more Okay, first things first for real: we're in the middle of a pandemic and these people are still friendly, knowledgeable, kind, and well-stocked with hand sanitizer. It's clear that these postal workers are working hard to keep up with the flow of mail regardless of the global situation and it is so appreciated. When you visit this location right now, expect all the normal services that you need along with some other additions like glass partitions to keep the workers safe and healthy. If you need hand sanitizer, just ask. They keep it behind the desk. Now on to the normal review. I've been using this post office now for over a year and I haven't had any issues. The employees are friendly and helpful. When I have issues or am confused about how to write out something, they are always really willing to help. This is the only post office within the city, I believe, so you may come here because of lack of choices, but you won't be disappointed.

Generally never a line, quick service and always kindness from the other side of the counter.read more

I've had a mailbox at this location for 9 years. It's always suited my needs end the people at the…read morestore are kind and helpful, often reminding me of discounts that I may be able to take advantage of when shipping items. I highly recommend this business!

Usually, I've had no problems sending my returns through here, but I discovered an exception. An…read moreOld Navy package that I had sent through this UPS store for returns in April ended up at Macy's somehow. I found this out because Macy's sent it back to me in a package that just arrived today, with a note saying that I attempted to return it to Macy's, which I did not. My package was clearly sealed and labeled, and had the printed slip on the inside. But now that I have the package back, it's too late to send back for a refund. I know there's nothing that can be done about it now, but I'm honestly confused as to how a package clearly labeled for returns to one major chain ended up sent through a completely different company's return system. And now I can't get that money back. The Pleasant Street staff are nice and I don't want to be *that* customer, but please do better in the future.

I find these folks really helpful, informative. Customer service is great, if low-key. Full set of…read moreproducts & services, good location, always parking. It's my go-to place and I like it.

i wish 0 stars was possible for this place. its astounding that the devil has managed a job at this…read moreups and wastes his time with berating college students and elders alike who, by the way, are not employed to understand shipping and packages. i have been here twice and both times i was at the back of a line of at least 5-6 people and after every person he goes to the back for 3-4 minutes doing absolutely nothing. if i believed in a god i would pray for another ups so i could avoid this dust bunny of a man.

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

Today I got the title to my vehicle in finally. Thanks usps for the great job. They ripped my title…read morein half with their "machine" and the manager at belchertown location told me theirs nothing they will do and that's "the risk of shipping with usps" and continued to tell me to "have a good day" as I'm walking out the door as if she was trying to antagonize me.... I guess this is the "risk of using usps" what a joke.

OMG In that the kids in the neighborhood keep swiping arbitrary mailboxes, we were on their target…read more A prank most pulled at that age if one had that jock mindset. We decided to get a PO Box. Let the kids have fun. Albeit a federal crime with jail time, they're kids, small town, thankful mine didn't get involved in debauchery at that age. That being said, our post person is more brain dead than the stealing kids. Opposed to using the PO Box, our mail, Christmas packages, ordered items are tossed on the side of the road. WTH? We're finding on happenstance. Unbelievable! Can we get a post person that cares? Tried calling locally, line has been busy for hours. The national customer service has an hour hold time. I do get it at this time of year in the phone call(s), the mail and packages being tossed like trash is unforgivable. I'm going for this person's job! Period and Final Answer!

I often use their print and marketing services for my business and for personal projects. They are…read moreso helpful, knowledgeable and professional. Each time I come in, the person helping me treats me with patience and enthusiasm.

I made one of the most important purchases in my life here--a Printer--after I had so many issues…read morewith my HP that you'd think it was infected with the STUXNET virus. Printing is so underrated, when it is critical for record keeping, advertising fliers, and paperwork filing. In fact, it might have been cheaper for me to buy a printer and then take it home instead of use the kiosk--but Staples DID have the self-serve print kiosk and I had no time to decide that day. In fact, this here Staples even had a Party City department that helped me save money on helium for my child's party. And I was lucky to meet kind community here, too. So, Staples regularly has sales on printers and the day I went for a printer and helium tank (Staples: That was easy) was the day I got both at a fair price. The sales agent I met helped me get the tank, and before I left, another customer had provided me one of the two coupons from a sheet that was just the right price to save me $10 on my tank of helium. My Canon printer was more than 20% off, which covered the four year warranty I purchased through Staples as well--after my last $300 printer going haywire in less than four years, I'm not about to take these purchases lightly. The sales agents were kind and helpful as I needed to make two purchases, given the timing of finances. I had no idea Staples offered warranty for their products, but they do, thank goodness. From what I know, Staples may be nationally known, but has its central offices here in Massachusetts, so they're local. I think that's why they took care of so many different aspects of daily 'staples'--journals, binders, printers, chairs, celebrations, and a busy print office since Collective Copies had to move out from Amherst center. Things definitely seem to be odd in the world of merchandising, though. Amazon sold a box of 12 Sharpie Gel pens for $9, whereas our local Staples had the price at $20. This reminded me of how Larabars, a fruit and snack bar, can no longer be purchased in large sizes at BJ's, a local brand, while Target or Walmart still stock them in 20 packs. You may pay a bit more in some places of Staples, but I love my Uniball pens and I would rather support Staples who stocks them than Amazon. (Uniball is also missing from BJ's.) Staples likely knows what it's like to be at the front lines of paperwork demands and keeps the supplies we need as customers handy for an emergency. Thank goodness-that WAS easy!!