If I can give no stars to the service I received today I would! I've purchased a PO box online and…read moreprovided 3 forms of ID (passport, license and auto insurance). When I walked in there Saturday morning the manager greeted me horribly. I told her I purchased a PO box online and showed her my passport and driver's license. She insist that the two sorts of IDs are both required to have my address on them (this is not mentioned on USPS requirements). I ran to my car and provided her with my auto insurance policy. She then sees that my ID do not have the same address as my auto and I told her that my address is changed and I I left the paper in my other wallet at home. She says "YOU MUST BE TRUTHFUL OF WHERE YOU LIVE" like I was some sort of criminal. She then takes 15 minutes in the back to make a phone call and to eventually come back to the front to tell me she cannot issue me a PO box. I told her well what does the address matter if both addresses are mine? I have a current PO box opened at a USPS Montgomeryville (few miles away), my information is in the system. She then talks to me like an child by speaking in a voice loud enough for all customers and staff to hear our conversation. Her reason to not open a PO box for me was that my address are not the same and she repeats (YOU MUST BE TRUTHFUL OF WHERE YOU LIVE!). She said if the PO box will have to forward mail it can then do so to the address in the system. I told her that I live at those addresses and anyone is fine, I live at multiple addresses!!! This horrible experience was fostered by the store manager Christine Kohler (blonde hair), avoid her. -No longer a customer at Fort Washington USPS

The staff is so miserable and rude at this location. It makes everyone uncomfortable. Today I…read morewitnessed an employee literally berating an older man. It was horrible.

Never Again! Customer Service is horrible! I walked into this establishment not one person in line…read moreplace was empty. African American woman sitting behind the counter she says I'll be with you in a moment your suppose to wait in line. She says I'm used to people reading the signs. I said what line it's nobody in here. I didn't even come to the counter in front of her I still kept my distance and proceeded to wait. Another lady behind the counter asked if I was getting a passport I said no 1 stamp. She says oh I'll be right with you and walks to the back. Now I've never been in this post office in my life but first impressions are everything. Nobody could stop what they were doing to give me a stamp. The fact that she got smart saying she's used to people reading the signs was unnecessary. I approached her said good morning and this was the response I received. Please educate your employees on customer service and how to talk to people because all that was totally Unnecessary for 1 stamp. She took so long to wait on me I ended up leaving. Really ridiculous!! I came in happy and left pissed.. let me go back to my neighborhood where I'm welcomed!!

The parking lot here is small and tight…read more Service: the counter people are very nice and helpful. Chris was a sub this day but he was very nice and engaging. They're well stocked and offer mailboxes to purchase. Overall I drive past a post office to get to this one.

They opened a half hour late. I knocked on the window, then we hear the workers in the back…read morelaughing and complaining about it. Then Dee finally comes out and doesn't even apologize to the 7 people standing there waiting. Then she says they don't have any stamps! There were at least 2 people waiting a half hour just for stamps. Duh?

This is an excellently staffed and run PO. Always friendly and courteous. Quick service even when…read moreit is busy. I actually enjoy going there over any other PO in the area.

The post office here is the best ever! I have been to many post offices where the employees look…read moreless than enthused to help anyone but at my local post office the employees are the complete opposite and are very courteous to everyone waiting in line and normally there is not a very long wait. Definitely recommend going here over any other post office in the area!

Generally, this is a great post office. However, today I visited around 3:20 for the purpose of…read morebuying a bag to mail two items, and the young woman behind the counter was very rude to me and was of little help. She needs to be taught some manners in dealing with customers.

Outstanding. This location maintains a level of service that puts every other post office I have…read morebeen in to shame. For years I have been coming out here rather than dealing with the incompetents at my local post offices in Philadelphia proper.

This is one of the better post offices. They have a full stock of packaging supplies and materials…read more It's actually staffed pretty decent. Winner, winner chicken dinner, in my book!

This review is for obtaining a passport for a toddler…read more You cannot walk in to submit an application for a passport without an appointment. You cannot call to make an appointment. Their online services to make an appointment do not work. Their staff told us, that their management helps customers, in person, make the appointment and then the customer must return at the later date, that the appointment is set for. Let's stop here for a second. The above is true, amazing and almost, almost comical. With all of this in mind we showed up for one of their passport fairs where you do not need an appointment. At 1030 am we showed up, waited about 20 minutes for help, even though their were multiple employees that were available. When we met with someone, we were told one of our IDs was not acceptable and we should go to PennDot. I said, "by the time we get to PennDot, on a Saturday at noon and get back to the Post Office, the Post Office would be closed." The women helping us said "No don't worry, we are here until 3 today." Alright, so I go to PennDot, wait an hour for help with the ID, get back to the Post Office at 2 and the post office is closed. I'd like to send a round of applause and a big thank you to the government, that takes my taxes, for creating a process that ruined my Saturday. The best part, passport still hasn't been submitted and Ihave no idea what I'm supposed to do or who will ever help me.

takes this PO 2 days from delivery from Phila Distribution to get it on the truck for delivery. I…read morethink they are all sitting around drinking coffee and eating donuts instead of processing the mail. I loath having my mail go thru this PO but I have no choice. If I could give it zero stars I would.

Always a super long line sometimes twenty minutes long because staff are incapable of going any…read morefaster than a snail. They ship packages out and mess it all up. They constantly are going back and forth from the back of the post office without reason. When they mess up they will just walk away because they have no patience. This is THE WORST ran post office I've ever had the displeasure of using.

I have used PostNet for my business and personal needs. The staff is professional, knowledgeable,…read moreand friendly. I highly recommend them for your next project..

Thank you Felice! I live in San Diego and grew up in Fort Washington. My dad and I walked into this…read morestore last year and have been using their shipping services ever since. We ship a lot of fragile items from Pa to Ca. Felice always packs things beautifully and they arrive in perfect condition.