A piece of constructive criticism that I can share is to not rush to the point of delivering mail…read moreand packages to the wrong mailbox. I checked my tracking link & saw a message that a notice was left in my mailbox due to no secure location being available. I knew this wasn't true because I always make sure to keep my mailbox free of mail. Of course, I step away from working to get in line at the post office. Once I retrieve the package, it has the incorrect apartment number written on the box. Even though my correct address is on the label. Not everybody is going to be honest and return mail that was not supposed to be delivered to them. That is my main concern. FYI - this location does not have a local phone number on Google. So I had no immediate way of contacting them once I discovered that I didn't receive a notice. I understand business may be hectic more than ever and mistakes happen, but please remember that exceptional customer service and professionalism go a long way.

Don't come here. They have stolen my money orders multiple times! Now I have to repay again.read more

Amazing... After a terribly slow experience sending a group…read moreof media mail books at the Carrollton Texas post office with only a single clerk at the counter, I came to this office on Summerside for the balance of my shipment. I was shocked at how nice, friendly, and efficient the 3 counter folks were. Kudos to all of them. Wish I had taken a pic of the group to include them here. Restored my faith in the USPS (at least this location)

I payed for expedited shipping because I need a car part, I took off work and paid the mechanic ,…read morethe mailman said he couldn't deliver my package to my door, which is infact not true because I have order several packages before to this apartment. Yall need to hire people who wanna work. This is ridiculous.

The woman at this post office was very polite and explained everything so kindly. I've never been…read moreto such a friendly post office before.

I would go out of my way to come to this post office- so friendly and courteous- their staff is…read morewonderful with kids and customers!!

missing mail. this place took possession of my item. they scanned it proving they got it. then it…read morenever moved again since 2 weeks ago. I cannot replaced what in that box. they will not answer phone either . I think the wireless must be stealing because so many other reviews say the same thing. then can't even talk to them to figure it out. how can this happen? do they just scan it then steal the mail? if my package just disappeared this is going to be a huge problem if I have to drive down there

Had terrific service since moving here in 1993. Our Postman has been great! He is retiring and we…read morehave had poor service; mail not delivered, not picked up, late, late deliveries. Called several times, rings then goes to busy. HELP

I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

USPS Website says passport walk-ins welcome saturday 12-3. They did not fulfill that and claimed…read morethey do not do passports on saturday. Please update your website

The gentleman working at the front counter should not treat customers in the manner that I…read morewitnessed and experienced today. Unfortunately, I was not the only customer who received this type of treatment. The young couple ahead of me appeared to be unfamiliar with the process of shipping items through the post office. Rather than assisting them patiently, the employee was condescending, dismissive, and seemed to rush them through the interaction. When it was my turn at the counter, I experienced a similarly rude and unhelpful attitude. I had never visited this location before and had a few reasonable questions, but I felt that my questions were brushed off rather than answered courteously. This occurred on August 28, 2026, at approximately 10:50 a.m. I hope management takes this feedback, as well as similar reviews from other customers, seriously and addresses the importance of providing respectful and professional customer service.

Absolutely cannot understand why the cashier was so rude…read more They could not comprehend the fact that the computer system input my address incorrectly. I simply asked if I need to go back online & fill out the same form again, to correct the information. The Asian Indian "helping" me blatantly told me "Don't Say No!" because blah blah blah. I stop listening after the demeaning tone of voice came out of their mouth. I believe it was a misunderstanding because of language barrier. Even so, like chillax & stop treating me like your least favorite child

Drew is the man! I've never gotten such a high level of customer service at a UPS store. He went…read moreabove and beyond to help me figure out an easier way to process a return because he knew there was a corporate sponsorship with the company I was returning to. Seriously perfect manager mindsets.

I stopped in to this UPS Store on Trinity Mills today with several documents in hand to be…read morenotarized. Drew was very helpful and patient while I sorted through the stack of legal papers I needed notarized. I highly recommend this location.

Do not trust this place to ship anything. It's listed as a DHL drop off location but they did not…read moreschedule a pickup for a next day international shipment. 4 days went by and they sat on it claiming DHL never came by. Called DHL and they explicitly said not to trust these 3rd party locations because they need to have a certain number of packages before they pick up from a location. Here I am refreshing the DHL site for an update and all the while this place still has it sitting on its shelf. Why wouldn't they follow up with DHL on pickup? Horrible customer service. Stay way!

Great to see Mr Larry (Grumpy) and Ms Jaine!! We have a lot of fun when visiting and we have…read moreconfidence in our mail getting to its destination because of the dedication of this venue! Thanks to our local community heroes!! Shoutout to Mr Grumpy, Ms Nancy, and crew. They are always so friendly and personable. The shoppe is organized, energetic, and so fun to browse around. I like coming here for my shipping needs because I have my name in the system and it's basically a one stop shop. They ship with the commercial shipping, but also with the USPS, which is a great savings to me. They do all printing, copies, office needs, etc. And the shoppe carries all sorts of fantastic gifts in the front store display shelves, many items are from local artists. Purses, candles, essential oils, gadgets, gizmos, and lots of cool toys for babies, kids, adults, and even pEvery time I go, there are new things to see and I love that! It feels like an old time postal office, because they even have PO Boxes. The staff is super sweet and attentive. It is in a safe area and close to Kroger, Academy Sports, restaurants, movie theater, and easy highway access. I like not having to stand in a long line to do my mailing, plus it gives me time to look at all the new gadgets, gizmos, inspirational gifts, and personal gifts.

TOTAL DISGRACE! Complete IDIOTS! They faked a signature on a REGISTERED package and stuffed it in a…read more"parcel locker". Recipient does NOT have a parcel locker nor a PO Box there! No way shape or form is this acceptable on any level! Registered mail is to go to the address and get a signature! Couple this with their refusal to respond to ANY form of communication! No one has been able to get in touch with them about this! Judging by the overwhelming negative remarks here this PO needs a 100% overhaul! ALL FIRED starting with idiot post master! I'm sending numerous complaints up the chain over this one!

It's absolutely just this location. Every other post office I've been to has had wonderful people…read more The maybe 20 year old working there was rude and repeated herself so many times, even though she was wrong. Common sense isn't so common. The day before, the women were polite, courteous, and helpful. One of them was working the day I'm writing about and just rolled her eyes over the young lady with earbuds and no logic.

No self serve kiosk. Why!? As others said really the worst post office. What is the point?read more

This really is the worst Post Office in the area. I hope they close it one day. Impossible to drop…read moreoff a package. Either the drop off is closed or it's full because no one on the other side wants to remove the packages to make run. Lazy. Bare minimum. In my opinion, less than the minimum. Can't wait for robots to replace these jobs eventually. Coming to this location ruins my day every time. Unfortunately I have a small business and need to ship products out. Do better. Do anything.