I went to this salon on September 30 with my friend and his mom. My friend paid for my nails and…read moretoes as a gift. I normally have anxiety about going to nail salons because of previous bad experiences and usually do my own nails, but I decided to give this place a chance.
My toes came out great, but my experience with my fingernails was completely different.
I showed my nail tech a picture of exactly what I wanted: a short square acrylic set. When she started putting on the tips, I noticed they were crooked. I pointed it out, but she told me she still had to file them, so I trusted the process.
Once she started applying the acrylic, it was extremely thin and uneven. There was acrylic missing from the sides of my nails, and the application looked messy. I asked her if she could make them thicker and fix the missing areas, but she told me, "I want them to look natural." I had already shown her the picture of what I wanted, so I was confused because I wasn't asking for anything complicated.
I eventually asked my friend's mom, who goes to this salon regularly, to explain to her what was wrong because I felt like my concerns weren't being listened to. The tech tried to fix them, but my nails ended up extremely wide, different shapes and sizes, crooked, and still very thin. They weren't even square anymore.
The filing was also extremely painful. She was very rough around my cuticles and cut them to the point where they were bleeding. I told her my nail beds/cuticles were bleeding, but she continued. She then put rubbing alcohol on my nails, which burned extremely badly because I had open areas around my nails. When I reacted to the burning, she blew on my nails.
What concerned me the most was that after my skin had been cut and was bleeding, she put her tools back with her other supplies. I'm not a cosmetologist, so I can't say what specific sanitation regulations apply, but that did not feel sanitary or professional to me.
I left the salon to calm down because I was extremely frustrated. I ended up going back inside because I was still unhappy with my nails. A man at the front saw my nails and appeared concerned and sent me to another technician. The second technician was much gentler, made sure I was comfortable, and fixed the nails as much as she could.
I'm leaving this review because I don't think customers should have to experience this, especially when they're being injured during a service. As of October 4, my fingers are still hurting from how rough the original service was.
I'm also reporting my experience to the Georgia State Board of Cosmetology and Barbers so they can determine whether the sanitation and professional practices I experienced were appropriate.
I will not be returning to this salon.