I have been coming here for years, which is why this experience was especially disappointing. At 2:48 PM, I called ahead to ask if there was enough availability for our group of 3 pedicures and 2 manicures. I was specifically told to come between 4:30-5:00 PM and that we would be assisted. However, the gentleman on the phone did not care to take down my name or properly schedule the appointment -- he simply gave us a timeframe and rushed off the phone. When we arrived, we were not accommodated the way we were told we would be. By 5:30 PM they were only just starting the third person, and by 5:49 PM they had finally finished the third person while clearly rushing through the service. During this entire time, barely anyone had even left the salon yet. What made this even more frustrating was watching station #15 take another client while one of the members of our party was still waiting. If there were delays or staffing issues, that should have been communicated honestly from the beginning. I complained THREE separate times about the wait and eventually spoke directly to the gentleman at the front, but he never followed back up with me, apologized, or made any effort to resolve the situation. Instead, both he and the lady at station #10 were constantly on their phones while clients sat waiting. Spending $166 to be treated like this is unacceptable. The ladies who worked on us were Sam and Diamond. Whenever the owner is here, he makes an effort to offer waters/drinks and make clients feel welcomed. Unfortunately, this staff did not provide that same level of hospitality at all. On top of the wait, my own service felt rushed and careless. Just because I got a basic mani/pedi does not mean the service should feel rushed. My technician did not even help me put my shoes back on after the pedicure, which is a basic courtesy many salons provide. To make matters worse, they tried charging an extra $6 for a cracked nail because acrylic was added to one toe -- something that was never communicated beforehand. I truly hope the owner implements a better system moving forward because this was extremely disappointing for a loyal customer who has spent years supporting this business. read more

Treated hubby to his first pedicure. Staff was pleasant and cracked jokes with him. Made him feel right at home. Pleasant music playing and beautiful decor and furnishings. I think they have a new customer. read more

Heavenly Nails - Aroma pedicure going down!! - Nail Salons Near Me - McDonough, Georgia

So i came here around a week or two ago, cut all my nails off to freshly restart. i get something cute and short and the lady who did my nails pushed my skin down and it hurt a lot. my middle finger has been hurting ever since and the next day after i got it my middle finger nail was trying to come off. today i decided to take it off and this happend . the glue is not strong enough at all she cut them the wrong length and the art was uneven. would not recommend read more

Heavenly Nails - my real nail is falling off - Nail Salons Near Me - McDonough, Georgia

I just left this place literally and wanted a pedicure- let's just say I am currently getting my toes fixed at another salon! They split two of my toenails. I honestly should have not paid for any type of service, but being that I believe in being fair I did. I would not recommend this place at all. read more

I have been a loyal customer of this nail salon for years and regularly drive 25 minutes pass several other salons to come here because of the service I've received in the past. Unfortunately, my experience today was extremely disappointing. I requested a regular Signature Pedicure and specifically stated that I did not want gel polish. During the service, I noticed the technician using a nail drying lamp and immediately asked, "That's not gel, is it?" She responded, "No." Because of the language barrier, I repeated myself and clearly motioned with my hand while saying, "No gel." She nodded in agreement. When it was time to pay, I was surprised to find that I had been charged for gel polish. I explained that I had specifically stated multiple times that I did not want gel. Instead of acknowledging the misunderstanding, I was only offered a $5 discount on a service I never requested. I suggested meeting halfway and adjusting the charge more fairly, but that was refused. What disappointed me most was that the owner would not come speak with me directly to address the situation. After years of supporting this business, I expected much better customer service and a willingness to resolve a clear misunderstanding. Sadly, this experience has caused me to lose confidence in this salon, and I will not be returning read more

I have been coming here for years and it used to be great but not anymore . The nail tech seemed like she had never done a pedicure before. She tried to use old dried up polish on my nails. I think it's time for a change. This place has really gone downhill read more

I've been coming here for a while now. Sometimes you have to find who your nail tech is. Mine is Vanessa! She's super creative and friendly. I showed her colors and she went from there. I trust her to come up with my designs...it's really fun, honestly. On the marble set, other techs watched and one hopped in on the fun. My pedis are always relaxing and beautiful, too. read more

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love Ha to do my pedicure. For example. Today she went back and forth getting different colors. i finally settled on one. Then she still had to add glitter to them. In all of this she and I laughed and laughed. Then took the color to my nail tech and told him I'm his problem now!!! But she still loves me!!! Love this place. read more

The service was better in months past, but I feel like recently their service and quality has been worse. I've gotten two manicures and they've sped through them and not done well. I don't feel like I get the service for the price. Also, some of them are not good at designs. read more

Heavenly Nails - Bad flower design - Nail Salons Near Me - McDonough, Georgia

Literally the worst manicure I've ever had. I've been to this salon multiple times before without issue. Today a gentleman did my nails, it was clear he had never done a manicure before. After the cut and filing my nails were crooked. He never once asked me to wash my hands after filing. He also never massaged my hands or used any lotion. With all the other nails salons in the area, there is no need for me to return here again. read more

I was a walk in 40 minutes before closing. Holly did an amazing job on my nails. They treated me as if I was the first customer of the day. I highly recommend them. read more

I visited this facility for a medi/pedi gel polish. The medi was great. However someone different did the pedi. The tech concentrated more on my legs than my feet. Her filing, polish was horrible. To top it off at checkout, she expected a tip. To better evaluate there competency. Every 6 month an assessment should be implemented. read more

I have lived in McDonough GA for too long. In the beginning I went allot of places to get my feet done, and not just my feet, my hands and I always took a "date" To the salon and I take my daughter now I take her and my fiancé .. but I say this to tell you I've seen bad work, I've seen rashes from in clean equipment- but I started going to Heavenly nail over 10'years ago and won't go anywhere else. My dates loved it and always became loyal customers. The owner tread me like a king - like a im a movie star and it's not just me I see him treat everyone like that. The service is always good, the place and the equipment is always clean! I've never heard a bad thing or experienced one. If you need a place you can feel like a VIP and rely on getting good service and good product make Heavenly Nails your salon like I have. I'll never cheat on this spot here! Loyal customer! read more

Absolutely horrible, as shown in the picture of my pedicure, the nail tech cut deep into my nail bed and left my nail slanted and looking awful. He barely shaped the other nails and did a horrible job on the paint. Before letting it dry, I took a picture and showed the manager, after which the tech only repainted my nails. The second time looked just as bad as the first. After wasting my morning the manager only offered $10 off. I will never come here again. I could never imagine coming into a nail shop that makes feet ugly rather than beautifying them. I left with my feet looking worse than it did when I came. read more

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The two older nail techs were rude beyond believe. I got my nails done on a Monday and they had started to chip on Tuesday. I came in on Wednesday when they first opened and asked to have my nail fixed. I was dismissed very rudely told to come back. I always tipped well. I did not appreciate being treated so rudely after I had been a loyal customer for at least 2 years. Kim B. read more

My original review was tough because I felt like my service was rushed. I decided to come back and I'm glad I did. I have been coming to this location consistently for over a year! The staff is consistent and helpful. I feel like I receive a quality service in a positive up beat environment. This salon is great! I will choose them every time. read more

Got a pedicure here today. Really no complaints. Everyone was super nice. Scrub during my pedicure could have been a little better. I'm used to a good leg and foot massage. But I digress. read more

I've been coming to Heavenly Nails for almost 8+ years and they've been amazing to me. The atmosphere is very warming and welcoming, very clean and professional. Normally, my main nail techician is Bruce (owner's husband) because he's very gentle with my nail bed and not aggressive while using the gold nail file. I would definitely recommend coming up here if you want to be pampered and relax during your experience. read more

Heavenly Nails - SNS French Manicure - Nail Salons Near Me - McDonough, Georgia

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When I get a pedicure, I care about a smooth polish application, comfort, and--most importantly--the cheese grater. Y'all know what I'm talking about! If I pay extra for my callouses to be removed, I want them r e m o v e d, not just massaged with that spongey thing. Heavenly Nails gets 5/5 for all of the above! Great atmosphere, comfortable, the polish job was flawless, and my feet are the softest they've been in months! I was surprised to see some negative reviews... maybe it took them a while after opening to get the kinks worked out, or maybe a lot depends on your technician, but I will definitely be back! read more

Heavenly Nails - Nail Salons Near Me - McDonough, Georgia

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NOTHING Heavenly about this place! Please see pics of the before and after. Same hang nails before I went there. Smathered nail polish. The pedicure process was nice, but not effective and my nails NEVER dried. Yep, that's right. A 6:25pm departure home to an expected 10pm bedtime didn't happen. Why? My nails weren't dry. Not even a little. They remained sticky to the touch.The polish smathered on my finger. In amazement, I contacted the store and left a vm. The next morning, I spoke with Bruce. I told him the scenario. He asked to see me so I quickly arrived back to the store. After looking at my nails he offeres to re polish them. I declined because I didn't want to risk the same situation. Proceed at your own risk. read more

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This has been the worst nail salon experience of my life. The tech that did my toes did a horrible job. The polish is so sloppy. And look at my nails. They refused to clean the residue off after a sns set because they said it would wash off. I washed my hands only to leave looking like this. I will never return to this place again. I just walked out the door and didn't tip. This is my 3rd bad experience with 3 different workers. read more

Heavenly Nails - Worse experience ever - Nail Salons Near Me - McDonough, Georgia

I got my nails done yesterday, and then he told me 75$.. It's now the next day and 3 of my nails have no paint on them, and not even that I had to go home and file them down because they were uneven. Over all do not go there read more

Heavenly Nails - Nail Salons Near Me - McDonough, Georgia

Worst at doing fake nails!!! They looked like crappy press ons in the children's section at Walmart I spent $150 here expecting to have a really good set of nails and the looked so terrible. They started lifting as soon as I had received them. Went uo there to get them removed and get my money back and they refused to do so. Offered me $20 off my next service ,, When you pay so much for your nails you expect to have them looking good and they did not so I removed them. The next day they were lifting so bad my nails would get caught in my hair. The lady doing my nails looked angry the whole time. The card on her desk had the name of Van Nguyen on it. Pedicures are good they are alright but I wasted my hard earned money at this salon read more

Heavenly Nails - What I wanted. - Nail Salons Near Me - McDonough, Georgia

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the lady with purple dress seemed like she was in a rush. Disgusting I called back realizing at my dentist appointment that my nails were terrible. They responded that I had to come back and get them done by the SAME lady. I rather them keep the money than this lady touch me again. read more

Heavenly Nails - lint on nail - Nail Salons Near Me - McDonough, Georgia

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I actually had a good first experience at this salon. The reviews aren't great but I received an excellent pedicure from them. I went with my parents and we called ahead, they put us on the list and we walked in and were serviced within 10 mins. Due to Covid-19, they have screens between people for pedicures, glass up between the tech and customer for manicures and you're "required" to wear a mask to be serviced. read more

Heavenly Nails - Pedicure - Nail Salons Near Me - McDonough, Georgia

Where do I began. My pedicure was trash my cuticles were not don't correctly and we're rushed. My nail tech only cared about the way the nail polish looked rather than a good foot scrub. My manicure was the same I had to tell her to go back multiple times. She's was on her cellphone texting while doing my nails and let's not forget less than 2 days later my nails chipped. When owner was doing my nails she literally threw my hand down and I had to tell her to stop being so rude. Most horrible experience. I wouldn't spend my money her ever. They care more about quantity than quality and experience. read more

Pedicure was whack! too busy tryna upsale parafin then 3-4 technicians worked on me and did not social distance!! I suggested I soak my SNS nails during pedicure but no. I left feeling exposed for a subpar pedi and ok sns job‼ read more

Heavenly Nails - Not social distancing!! - Nail Salons Near Me - McDonough, Georgia

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My review comes a little late. I actually visited this salon several times last summer. I was moderately satisfied. I had several different techs during my visits. The service was basic and quality medium to low. They are running clients through like cattle. I'd spend upwards of 150.00 to 200.00 during my visits. A set of nails and a pedi. One girl was brutal and actually hurt me. I only used her once. If you want a basic manicure or basic anything this is your type of place. If you want quality and a flashy set of nails....you need to find a place where the techs actually try to create a beautiful set of nails. This salon is just ok. read more

Amazing service and beautiful atmosphere!! Tony is amazing! I will definitely be back! read more

Heavenly Nails - Pretty in pink nails - Nail Salons Near Me - McDonough, Georgia

I've been coming here for a few months and decided to give it some time before i left a review. They are extremely busy on the Saturday's and I don't like my service rushed. On a few Saturday, I showed up with no appointment and was told an hour wait for pedicure and SNS. Needless to say I didn't wait. So for this reason, I go on Sunday immediately after church and the wait is much better. Now, I only get SNS on my nails and they have a descent selection of colors. My complaint is the thickness and longevity. In October my SNS lasted one week and I returned one week to the day to show the staff that my nails were cracked as I believe the SNS was applied too thin and that the gloss was already gone. I was offered no kind of discount on the replacement service and rather charged full price again- again one week later. I was frustrated and disappointed. I imagined this must be a fluke and I was mistaken. The replacement set did it again. Now I decided to try this week their gel nails and so far this is giving me much more satisfaction. They have a lot more gel colors than SNS and my shine and nails are standing up great thus far. One thing that keeps me returning is that it is a christian establishment, very clean, nice zen atmosphere and almost always playing some Celine dion or Whitney Houston when I'm in the shop. The pedicures are amazing and worth the money. I've had a few different people wax my eyebrows and no complain there either. My experiences the last few months have been mediocre so I give them 3 stars. read more

Heavenly Nails - Nail Salons Near Me - McDonough, Georgia

Just got a gel mani and reg pedi here and it truly was heavenly! Took off previous gel from another salon gently; no abuse to my cuticles; new set is sleek--feel of manicure & durability ++ (Also came in about two weeks ago to randomly--cautiously--get eyebrows done. Linda hooked me up which made me wanna come back for these services) Top notch. read more

So this will be the last time we visit this establishment. The first time was a great experience. 2nd time was not so good. The last 2 were flat out awful! We came in for 2 services. Pedi & Fill in. My daughter had pedi & full set. There were techs sitting around so we requested the services be performed at the same time. The female manager advised us that they didn't have enough people to do both services. Yet they took at least 8-10 new walk ins for nail services while we waited. Then they expected us to get in line after the last walk in after our pedi services were complete. Yet, somehow the lady next to us (who came in after us) had nail services the same time she had her pedi services. RUDE! & sad thing, the lady who was receiving services at the same time said she had never even been there. Horrible staffing. Rude. They looked at each other. Talked in another language then look at the guests. I'd pay more for positive customer service. This place is just the pits. (Side note: you tell me the diff between the woman who received the services & me/my daughter-pic attached) read more

Heavenly Nails - She came in after me....got the services i requested. BEFORE ME! I never did receive the services bc they "didn't have enough staff" - Nail Salons Near Me - McDonough, Georgia

Worst nail place in McDonough. Everyone has an attitude and is very racist . They will mess up your nails on purpose if your not the color of rice . They over charge for the sloppiest work ever . When u request for something to be fixed or money back . That will never happen. Their horrible work and them making you bleed is somehow your fault. The manager Bruce is an asshole . They need to be shut down by how many people have complained about being cut . They can't do nails and when u go there it will show. read more

Heavenly Nails - Worst nails ever - Nail Salons Near Me - McDonough, Georgia

My first impression was good, I was greeted and immediately seated. I informed the lady I had acrylic on my big toes. She said okay and proceeded with the pedicure. My big toes look completely different. It just looks so big and bulky and I informed of this only to be told I she can't change it nor could as receive a discount on the service and my toes look a absolute mess for 70.00$ . I will not recommend this place EVER nor will i be going back. read more

Despite the little confusion: frustration I had upon entering this place is my favorite nail location. I love the fact that it is a Christian nail salon and the service is ALWAYS worth coming back for. Nail Stylist: My nail stylist name was "Ha" and she was efficient, quick, yet I still felt like she took her time. I wanted to get a pedicure with my SNS but had to leave due to a prior engagement. Ambience: The atmosphere is soothing and relaxing. Pros: Quality of equipment, Service, Nail Techs Are Knowledgeable, Christian, Smiling Faces Cons: Can be a long wait so make an appointment. read more

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I went to Heavenly nails May 20th They had trainee doing my pedicure. I had to tell him left old nail polish on my feet. Even though other employees watching him digged into my feet hurt. Nice young man. I was disappointed. This is nail Salon I go to I wasn't happy with this pass visit I don't want my Pedicure or nails done by trainee. I'm Diabetic have to be careful get my feet or nails done. Clean instruments. Everytime. This is first time bad experience for me. read more

I went to get a pedicure and they assigned an older lady. She cut the cuticle on my big toe soo bad it was bleeding bad. She kept trying to put some green liquid anteseptic to clean and keep from getting infected. When I brought it to their attention they apologized and put more o. It. Told me if can't get to stop bleeding. I went home put hydrogen peroxide and neosporin with a band aid. I should have learned my lesson. This happen 4 years ago and thought maybe give 2nd chance.. I will never go back. read more

Pretty good! So far the best place that I have tried in McDonough. They got me in and out fast and my nails and brows look amazing. I didn't give it a full five start because the ambiance wasn't all that great, but I see they are building a new location right behind the current location. Update: I had to change my review from 4 stars to two. It's only been a week and my shellac is already chipping off and lifting up. Insert Big Sigh! I really need a quality nail place. read more

Heavenly Nails - One week old shellac already chipping and lifting. - Nail Salons Near Me - McDonough, Georgia

Let me start by saying...I just moved to GA from FL and I've been going to the same salon down there for three years! (If you're there visiting and in need of a salon see my review on VIP nails and spa!) I am EXTREMELY picky when it comes to my nails and the smallest thing will make me NOT go back somewhere. When I moved one of the most concerning questions I had was,"where am I going to get my nails done?!" I found Heavenly Nails here on Yelp and was pleased with the good reviews...even reached out to someone who'd done a review. I went today to have my nails done, knowing I'd have to eventually. This place is ON POINT!! I was surprised that I walked in and sat right down, figuring I'd have to wait since it's Saturday. The staff was so friendly and spook to me right away! The woman who did my nails, Lang I think, was quite while she worked which is fine...it's always awkward to talk to someone the first few times. The place is clean, the decor is cozy...I LOVED the chandeliers they had hanging! I'll update in two weeks to see how my nails hold up, but I am totally happy and will be going back at this point!!! read more

Heavenly Nails - Done by Lang and looks amazing! - Nail Salons Near Me - McDonough, Georgia

They did sns really well and I was very satisfied with the customer service experience. The shop is beautiful and very high class read more

Heavenly Nails - Full SNS manicure, very affordable and really cute spot. - Nail Salons Near Me - McDonough, Georgia