This is the absolute worst flooring contractor that I have ever worked with. They were initially recommended to us through our PM, but I have severe regrets of going with this company. They have been the sole cause of my basement project going off the rails. What was supposed to be a 6 week project that started in mid March and is still not complete, and now we are in the end of July. They are the reason this project is still not complete. They did reassure us that they prep, secure, and level the floor prior to putting the flooring material down, but that is not the case. Our floor is not level and sagging in places. They blame this on the material being laid on subfloor instead of concrete, which is preposterous. They have had to redo stairs multiple times and destroyed the surrounding paint when doing this. The steps are still not done well as they now bulge. There are gaps in the flooring as well, which are designed to click together for a waterproof seal. We paid an extra $900 to have the floors properly covered after installation and they haphazardly laid protection down without covering the floor completely and did not tape the seams. They improperly waterproofed the backing of the shower walls and fought us on it when we called them out. They never sealed the seams of the shower. Instead of fixing it, they offered a warranty. However, when asked to fix anything, I am met with extreme resistance and a fight, so it will be impossible to hold them to this warranty. They sloppily grouted the tiles in the shower as well. The shower alone set my project behind by over a month. They don't seem to understand that if they do things properly the first time, they can prevent rework. Having to come back constantly to fix things hurts their reputation and eats into their profits. This company doesn't care about customer satisfaction, nor do they care about workmanship and integrity. Hiring them will guarantee headaches and the need for additional oversight. They are not respectful of your time and your work commitments. I work from home and they were constantly disruptive due to needing my attention. Stay away from this company and hire a company that cares about their customers and the quality of their work. P.S. another update- they tack on extra costs at the very end to try to squeeze more money out of you. Totally dishonest business that should go out of business. Karma will come there way eventually. read more

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We had the best experience here! Eric was beyond helpful, went the extra mile. With the variety of what they have, this can be your one stop shop for your home! We were so grateful for Eric's time. We live in monument and it was nice to get a local company! read more

Amber was incredibly helpful. She was able to match flooring that was discontinued and that had been installed over two years ago. She then had it shipped to a warehouse closer to my home so I could easily pick it up. I was able to finish our master closet with the same flooring as the rest of the house. Next time I need flooring I know where I will go. read more

US Floors Direct - Master closet - Carpeting Near Me - Monument, Colorado

If I could give no stars I would. RUN AWAY!! I recently had them install LVP in our house and it was the worst mistake Ive ever made. My floor is bowing in the kitchen. When we talked to Will and Amber about how disappointed we were in the install they didnt even apologize or try and make it right so now we will have to get another installer to come in and fix it. We really wanted to support a local business but it was such a mistake. The lack of customer service is appalling. Not sure how they stay in business read more

If we could write a review without - Stars we would - avoid at all costs - We built a new home this past year - worst customer service we have encountered - do not pay until you are satisfied - you will never hear back from them if you pay ... read more

The staff at US Floor was terrific to work with. They helped us choose the right tile for our project. Amber went above and beyond to level of customer service she provided. Highly recommend them for your flooring projects. read more

The overall process was pretty smooth. Pricing was reasonable. The workers and quality of work was awesome!

I ordered a Amazon local deal for US Floors direct. The same day I called and tried to schedule an appointment, but they were too busy to call me back. I finally got someone to come out 1 month later. She politely told me someone would be calling me in a week to schedule the work. I said great, paid them a little extra to do some carpet stretching and off she went. Well it's 4 months later now and still no call from them. The deal expires in Nov, so I called Amazon (the only good thing about this whole deal). They credited my account back plus what I paid to have them stretch the carpet! Stay far away from US Floors direct, they are forgetful, dishonest, and I am not even sure it's a real business. Most likely stealing money. read more

Called 3 companys and Ryan from US Floors Direct responded with a great quote! Needed a exact match to wood that was preexisting wood that I researched was made by Shaw. Ryan was responsive and made it a great experience along with Yo the installer and Amber at the office. I have a couple more projects that I will definately be using US Floors Direct for. read more

I would not wish these guys on anyone. Get EVERYTHING in writing prior to signing everything. They like to list everything they will do and give you an overall price, but trust me, this will come back to bite you when they start telling you "we didn't do this or that" but then don't adjust the price down for what they didn't do. Also, don't expect them to show up on time each day so that that they don't have to show up REALLY early (6am) the last day without calling and still don't finish on time. Finally, when all the work is done and they have to fix your "punch list" it will take them WEEKS to come back and then they'll still only complete half of the list. (They literally stained the bottom inch of each door jam on the main floor with the darker stain we had put on the floors (our floors are a dark walnut and the door jams are oak) because this company that's been doing this 1968 never realized it's a good idea to mask off the bottoms. Not too mention they didn't mask off the bottom of our white cabinets, either.) Avoid the hassle. And if they recommend to you a general contractor, don't do it. The GC that came over for us to meet, never showed up on the actual job, it was his assitant that was there. And don't be fooled, the assistant is an actual employee of US Floors. In short, if the red sirens in your mind are firing when you meet these guys...RUNNNN...we should have...we won't repeat that mistake. I only wish I could make this review more public. If you hire them, you've been warned... read more

The Owner is a hard working individual who goes above and beyond to make a customer happy and can't say enough about the sales team and them following through. Not sure why those other reviews are so bad but my experience was great. read more