ChemDry... by far, this is the most expensive cleaner in town, but is it worth it? Based on my…read moreexperience, no. Let me elaborate...
I called to set an appointment and to my surprise, I was able to get a Saturday time. Great! The receptionist, Amy, stated that we'd have 2 people out here and it would be around 2 hours for the appointment. They don't use soap or chemicals, so that was a plus.
How much? It would be $0.40/sq ft. Yikes! We have around 1,500 sq ft of carpet, so $600 plus $40/gallon for pretreat or sanitizer. I could almost put in new carpet at that rate, so I excluded 2 rooms and a closet.
Saturday is here. Only 1 guy showed up. This worried me since we do have a big house. He measured and I told him to exclude the rooms to keep us at $500. He started and about 1.5 hours in, his engine goes out... and on and off again. He was noticeably upset and I'm sure everyone knew outside because they could hear him. No one came out to help him. After all was said and done, he finally finished.... almost 5 hours later!!! He got here at 8:45, left at 1:30. Not how I wanted to spend my Saturday.
So, were the carpets clean. Yes. Stains gone, yes. Dry fast, yes... so why the 3 stars?
The carpet was a little crunchy, but I expected that. What I didn't expect is that there were spots on my fireplace, furniture legs, hard wood, etc. There was even a scuff mark on our wall. For $500, clean up after yourself please. Deduct 1 star.
The last star... I waited Monday for the owner or someone to call to apologize for being there so long or at least ask how the service was since we were new customers. Nothing... so I called Tuesday. I spoke to Amy again and she knew everything that happened, so someone I thought should have called. She seemed concerned and said she'd let Kevin, the owner know, that I was upset.
Three weeks has passed for the owner to contact me and to discuss and no call. Deduct 1 star for customer service. I understand things happen, but it's the communication and follow up that keep customers. They failed.
So, is it worth $0.40/sq ft... I'd say no when you can get other cleaners in here for less and do a comparable job. $500+ for a cleaning is too much for the experience we had. I will not use them again.