Warranty thru Lowes & Samsung Personally I've had no problems either time Lowes and Samsung sent them out. They came during the time, texted me when they were coming and fine service. The first time was during the first year so Samsung contracted them. Sean did a great job with the dryer and we're going good 2 years later. This time it was the washer & they were here within a week once the claim was settled with the warranty company. The washer was repaired very quickly by Chris and works fine now. The only problems I had were with the warranty company that contracts them but the actual repair company is great. Both Sean and Chris are kind and thorough. If anything, Sean remembered me when he checked out the washer! I can't speak to any other employees but if anything else happens I hope it's one of them. read more

They haven't given me answers to the tech being here last week for parts needed AND if I can use dryer. Dryer is under warranty and I have involved GE CONSUMER RELATIONS AND THEY WON't answer their calls either Kim 614.571.4380 read more

Horrific customer service. Had a prepaid confirmed appointment that was a no-show. Do not recommend.

Jon colquett came to my home 9/4 to check up on my refrigerator under warranty through assurant(lowes) he was short rude and gave little feedback. But did tell me it was my relay & inverter board. He was here for maybe 10 mins thank God because he was not a pleasant person. 9/5 I noticed my claim was closed called assurant and found out he had reported back that damage was due to infestation.!!! I called and sent pictures to help@usappliancesix.com because that is absolutely not true . They wanted me to file another claim so the could send out another tec. I almost did untill I found there reviews and learned this is not the first time they have pulled this bs !! Beware yall absolutely garbage and lies read more

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I have a home warranty plan with Asurion, and US Appliance Repairs has been dispatched EIGHT times over the course of five months to repair my dishwasher. After all that time, the dishwasher is still not fixed. Every visit felt like starting from scratch. Different technicians, no continuity, no real diagnosis, and no resolution. It has become painfully clear that their technicians are either poorly trained or completely unqualified to handle what should be a straightforward appliance repair. After five months of delays, repeated failures, and wasted time, I was forced to buy a replacement dishwasher just so my household could function. Today was the final straw. Their technician showed up and refused to work on the dishwasher because it was temporarily installed in my garage -- the only place it could be connected after months of waiting and having to replace the unit due to THEIR inability to fix the original problem. Instead of trying to help or offering any solution, they simply refused service and left. This has been one of the most frustrating service experiences I've ever had. Zero accountability, zero urgency, and zero competence. If you value your time, your home, or having appliances that actually work, avoid US Appliance Repairs at all costs. read more

Don't waste your time! This company is, #1...the absolute worse to get a hold of! Nobody ever answers the phone. I had to schedule everything online. No customer service verbally and IF you do get someone they seem clueless to understand what you need addressed. #2...We have a technician out 6 times to repair a fairly new GE dryer. None of them fixed the problem. There was no way to communicate with them via phone either #3... NO FOLLOW-UP COMMUNICATIONS! read more

if I could give negative stars, I would. came out to repair a dryer as a third party vendor for GE Appliance. The tech did not have any sign on his vehicle nor did he have on any clothes referring to the company or his name. He came with no parts nor any tools. He stated they would order the part and he would return with said part to repair. He has never been seen or heard from since. This visit was on 5/15/26. Here we are almost one month later. Dryer still not working and I cannot get anyone at this company to answer a phone or get a reply back. Are we still in business or is this a front for another type job??? Would never recommend them for anything. This is a fraudulent company that needs to be reported to BBB and anyone else you can get. (Dont worry, that's my next stop.) read more

They canceled on me twice and I would NOT recommend them at all. Piss poor service! My dishwasher is leaking and it's brand new and this is what the manufacturer can provide for service. read more

2 days late they show up to fix my freezer...guy shows up said I needed a new compressor and temperature controller. Best By Geek squad showed up the next day and put in a new defrost element. Problem fixed. If I could give US Appliance a big fat 0 I would. CONSUMERS BEWARE. read more

This company was to repair our GE refrigerator, was given a date and time, wife took the afternoon off to meet technician. Day of service they called to cancel, set up new day and time, I took the morning off.Yup, day of service they called to cancel, said the technician had ordered part and they were not in yet, I said how could they order parts when they have not been here? Set a new date and time. Day of service called to cancel. I said absolutely not, this is the third time you have cancelled....the lady hung up on me! They have not showed up or called again. Went back to GE, they ended up send a company tech. read more

Overworked their employees and paid them the bare minimum, and claimed it was the highest pay. They hold their former employee's final pay just because they changed their so-called policy days before payout. WORST COMPANY TO DEAL WITH. read more

This company is very poor when it comes to customer satisfaction, for example the owner of the company told us in a all hands meeting to sabotage the equipment or bootleg the equipment to complete a job, fines ways to complete the job instead of actually providing a professional service. I'm an ex employee and my money, for time work, and mileage was stolen from me and now they are blocking my emails, because I'm asking for checks stubs that I can't get myself because they shut down all my credentials. This company can care less about the community it's serving especially the black folks for Jackson Ms. read more

The absolute worst company EVER!! We had an appointment scheduled for the August 28th. After waiting two hours into our time slot, the appointment was canceled by the company at 3 pm, citing a back-ordered part, despite not knowing what part was needed.! Horrible customer service! Horrible Management! read more

Horrible! Do not use this company! They dont want to repair your appliances. They just show up, find a reason to deny your claim, so they can collect their $100 service charge from the warranty company, and leave. RICO was the worst and unknowledgeable "service technician" I have ever seen. When he first started to diagnose my dryer, he asked me to go down in the basement and turn off the breaker. I asked him, "Why dont you just unplug it?" He chuckled and said "Oh! Yeah!" Duh! What an idiot. If your warranty company wants to send these guys out to service your appliance, tell the HELL NO! read more

The issue I have is not with the repairman's job performance, but it was with his very negative attitude! After I informed him, he may have left one (1) small screw on the front of my dryer not all the way screwed in flush with the dryer, he quickly became very agitated, rude and extremely disrespectful with me! The profanity he used was totally unwarranted and unprofessional! I am a Lowe's customer and a retired military veteran that served over twenty-four (24) years on active duty. And he should have never spoken to me or any customer that way under no circumstances! read more

US Appliance Repair - Appliances & Repair Near Me - Memphis, Tennessee

Worst service repair company! It takes 30 minutes to an hour on hold just to speak to someone! One of the repairmen came and rang our doorbell and left before I even got to the door. He was coming back with parts for my dishwasher. That was weeks ago. Waiting today for him between 8 and 12 and looks like he's a no-show! Why do we even pay the extra money for extended warranties????? read more

U S APPLIANCE REPAIR doesn't back up their service. They came to my house twice to repair my Maytag washer, installed 2 new replacement parts, but my washer still doesn't work. They left me with a broken washer and refused to come back and make it right. read more

I have a new Fridge 1 yr old from Lowe's under warranty. This company was sent out to fix a screw on the handle that was not attached well. I had both screws . Needed them to attach the handle. 2 men came. Did nothing. Said they would have to order screws. I have the screws. They put in an order for the screws and never returned to attach the handle. We had to call Lowe's. They ordered the handle a the screws and we got it yesterday and attached myself. This is crazy. My opinion Lowe's should never send this company for any appliance repair. I have all my appliances from Lowe's and just got a new washer and dryer. This made me so angry. The 2 guys they sent, How could they not know how to attach a handle with 2 screws.. read more

If I could give 0 stars I would... Assurant filed claim, first tech ordered wrong part. Second tech falsely claimed Infestation was the problem and warranty company confirmed that was incorrect and reopened claim. US appliance closed claim saying they will not come back out until I provide proof of extermination when one is not needed. So after going on 3 weeks with no oven, Assurant is providing reimbursement to another repair company if under 400 (parts alone cost more than that) or will refund purchase amount if over and I have to shop for another oven. I am so frustrated and stressed over not being able to cook for my family. The call center overseas is a joke and the repair men are a joke. They are just scamming warranty companies out of money for service calls at this point and leaving the poor consumers screwed. read more

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After three scheduled appointments to repair GE refrigerator I cancelled any further contact. No show. No call. Crappy customer service. Do not recommend this. Company. If you are considering a contract with us appliance as the servicer RUN!! read more

DO NOT USE THIS COMPANY OR PURCHASE A WARRANTY THAT INVOLVES THIS COMPANY AS THE 3rd-PARTY PROVIDER FOR SERVICE. THESE PEOPLE SHOULD BE SHUT DOWN AS FRAUDS. One star is given because I had to choose at least 1 in order to post. They do not deserve that 1 star. My 75 year old mother bought a washing machine from Lowe's and purchased the extended warranty. The washing machine quit working. It will not drain and will not spin. She called for service and was given the number for US Appliance Repair. It took almost 2 weeks for someone to be scheduled to come REPAIR the washing machine. The technician came to the house and called my mom from the drive-way telling her to take a picture of the machine and send it to him. When she questioned him, he said he did not need to come inside and diagnose or look at the machine because he knew what was wrong and was going to order parts. "Why was this not done when I originally called 2 weeks ago? I'm going to call and speak with a supervisor about this.", she replied. He told her he would come in at that point. He came in, took a picture, told her he had been doing this for years and knew what was wrong and would order parts before he pulled out of the drive-way and promptly left. Mom called the next day and asked for a supervisor but was refused. She was told there were no supervisors there or available. Ever. She was told the parts SHOULD be ordered within the week. Mom stated the technician was supposed to order before leaving. He did not. 1 week later, parts had still not been ordered. Approximately 2 weeks later, Mom gets a call that the parts are in and someone will come fix the machine. I take off work to be there. 2 guys drive up in a Mercedes to fix the machine. They replace 2 of the parts that were ordered but said the previous guy ordered the wrong control panel and it would have to be reordered. They said the machine will PROBABLY still work and that they had started a cycle and to call if the machine does not work. They ran out. They knew it wouldn't work. I was given the guy's cell number to call. Before they were out of the drive-way, the machine shut off and quit working. I opened the door and water poured out all over the floor. I immediately called and was told to restart the machine. I explained it was full of water and still not working. I was told again to restart the machine. I did. Same thing but with even more water which spilled everywhere. Guy would not come back and said he would expedite shipping for the correct control panel. I called the next day and was told the new part had not been ordered and it would be ordered HOPEFULLY WITHIN THE WEEK. I explained the machine was full of water and it was going to smell horrible and was told, "we understand. It should be ordered within the week." Again, refused a supervisor. The next week the 3rd person came out to repair the machine. He is the 1st person to actually run a diagnostic test on the machine. We were told parts would need to be ordered. Almost a week later, parts are in and a technician was scheduled to come out yesterday. That technician never showed up. It has been well over a month, 3 technicians and 4 service calls, 4 times we have had to miss work and the machine is still not fixed. I'm calling the Attorney General's office and the Better Business Bureau to file complaints. This is abhorrent to treat customers this way. I will ensure Lowe's is aware and that they need to find a new company. I will make it my mission to shut this place down, even if that includes a lawsuit. Also, the owner keeps replying to responses about how sorry they are and to contact them directly at an 800-number. Well, that's a huge part of the problem. That number is answered by morons who refuse to help or let you speak to someone who can help. read more

My first time and it's not good. I am unable to speak to a person regarding scheduling a repair. We waited on a part for a week. The part is in and now I can't speak with anyone to come out and put the part on. It's a washer and I've been waiting for 2 weeks now. They keep me on hold forever and then the phone just hangs up. I've left several messages and to no avail. read more

The worst customer service ever? New Home Depot fridge - small water line leak. Service window 9 to 3, finally got a call at 4:00 asking for serial number and problem which I had already provided 3 days before. Still no visit - said they would order part. Appt set for 12 days later! Now that day...2:00 - No answer by phone all day! read more

Chandler was absolutely phenomenal. Thorough, qualified and just an all around good guy. He took the time to explain things. He also made sure every question I had was addressed. Chandler fixed our refrigerator, kept our house clean, and wasn't an interruption to our Friday afternoon (like a lot of techs are). He's a great technician! read more

US Appliance Repair - Service ticket from an awesome tech - Appliances & Repair Near Me - Memphis, Tennessee

Blew me off twice ,never called to reschedule. I had to call them myself. Finally got GE involved to get a different repair service to come out. read more

Dustin Bray of US appliance worked on my washing machine today,can't say enough about this guy...amazing from start to finish..definitely knows his stuff my machine has never worked this good...saying great job is a definite understatement!! read more

These people lied every chance they got. Was supposed to be here 5/29/25. Didn't call or text till next day to say they would be here on 5/30/25 between 8 and 12. Showed up around 5:45 pm. Gabriel brought no tools even they knew the refrigerator wasn't cooling down. Said code showed compressor was bad. It had been replaced 4/24/25. Ordered part called 6/5/25 to say part was in would be here 6/10/25 between 8 and 12. That day came no calls to me. I had left 2 messages on their machine and texted them once. They called 6/11/25 to say parts had not come in and they would be out Monday. We told them Lowes had replaced our refridaire and would not need their service. Worst company to work with. Never answers their phone returned one message on 5/30/25. They are not reliable at all. read more

Update: Well, they did "attempt to come" on the 3rd, but they called my wife's ph instead of mine (I gave them mine and the tenant's to call for day-of-apppintment). Of course, we were traveling and since they didn't attempt to earnestly come-by, or gain entry to the secure condominium, and since my wife didn't call them back, instead they came and took a pic of the bldg., and that was supposed to suffice for their attempted service call. 3rd Uodate: They eventually came and tried their best to repair. I used them on another warranted appliance x2years ago and they did fine. They just need to right-the-ship, and reorganize their CS experience, bc although when you interact/w personnel, they are nice, it's more like they "don't know how to do proper CS business". I wish them a better process so they can stay-in-business. read more

Please do not buy GE appliances because they contract with US Appliance for service. After 3 scheduled appts., no one has showed to fix my new dryer. This company is incompetent and lacks communication. I wish I could give 0 stars. read more

US Appliance Repair - Unsafe, Incompetent, and Unaccountable If Samsung assigns US Appliance Repair for a warranty repair, refuse it. We had an absolutely terrible experience with US Appliance Repair, which was sent by Samsung to perform a sealed system repair on our smart fridge. The technician was completely unqualified and, during his repair attempt, set plastic inside our fridge on fire. This fire released thick soot, which spread through our home and contaminated our HVAC system, causing thousands of dollars in damage. Our security cameras recorded the entire incident, including the multiple fire alarms triggered by the soot. Despite this clear evidence, US Appliance Repair has refused to take responsibility, and Samsung has done nothing to hold them accountable. Beyond the fire hazard, the technician: * Failed to properly diagnose the issue, incorrectly claiming the compressor needed replacement. * Performed poor workmanship on the filter dryer, which we had to pay another company to fix. * Lacked basic repair skills and safety awareness, putting our home and family at risk. After researching US Appliance Repair, I found many other complaints from customers about their incompetence, along with fake positive reviews seemingly written by their own employees. They operate in Arkansas, Tennessee, North Carolina, Alabama, Georgia, and Florida, so if you live in these states, be very cautious. Bottom line: Samsung contracts with negligent companies like US Appliance Repair, leaving customers to deal with the consequences. DO NOT trust them with your appliance repairs. read more

I paid for a warranty service through Allstate Squaretrade from Home Depot and they set me up with US Appliance Fix to fix my dryer and they were supposed to come today between 8a-12p and they never showed up. I called and they told me they moved me to Saturday and that they called me. I NEVER received a call, text, email NOTHING. I took the day off from work to be at the house to have the repair done and it was a waste of my day and now they are wasting my Saturday. I begged the rep to give me the first appt at 8am and was told they don't do that. I had to call them to confirm they were coming and was on hold for 15 minutes before the rude customer service representative came on the phone and told me the tech was sick and he lied and said he called me to tell me. I asked for another tech and he said no, Saturday is the new appointment. He was rude, nasty, unapologetic. He also told me he was sending a confirmation text to me and to a second number and NEVER SENT EITHER ONE. I had a similar issue last year with this company and SquareTrade gave them to me AGAIN. They are unreliable and nasty. I asked for a manger or supervisor to call me and I've yet to receive a call. Customer Experience 0 - Aggravation 100 - no one cares to be nice or communicative anymore. read more

First appointment rescheduled by US Appliance that was supposed to be on Thursday to Friday between 12:30 pm and 5:30 pm. Stayed on hold Friday around 8 pm until the hung up and texted me that they would give me a call. On hold now Monday 11:17 10 minutes so far to see what they want to say. Not sure if to blame US Appliance or ZLine for using them with recalls. read more

I purchased a stackable washer and dryer. There were issues with the dryer immediately. I contacted the Company and they sent a repair person. imagine this; They send them to the wrong address, no other appointment for a week. Come out have to order a part. A week later install the part. that same day, have to order another part. A week later that part is installed. My tenant test it out. Dryer is making a rumbling sound. something needs to be adjusted. A week later sent repair person to wrong address. No appointments for another week. I had to get the higher ups at the cooperation of the appliance to intervein. That day comes i get a text my appointment has been canceled. Had to get the appliance cooperation involved again. appointment is now uncanceled. I have several rental properties. I will never use US Appliance. If I could give them a 0 I would. As I'm typing this, I get a call from US Appliance. They wanted to reschedule my appointment. ABSOLUTELY NOT! It's already after 12. I need a call back with the status of when he will get there. I should have been his next appointment. that was 2 hours ago. read more

Good luck! Abhorrent customer service! Been trying for three weeks to get a repair made. Toll free customer service representatives outright refuse multiple requests to speak with a supervisor at any level. read more

I too would give zero stars if I could... the only thing that saved my experience was that the Leadership Team of the manufacturer were my past clients for training and I was able to reach out directly to the Director of Field Services who got things handled for me immediately. These were notes about the issues with fridge: I contacted service again on June 11, 2024 said they could not have a technician come out until June 20, 2024. June 20, 2024, the technician did not arrive until after 5P ET, stayed approximately 10 minutes and said that it was the compressor. He said he needed to order parts and come back. He also said that he would only be able to do the repair on a Saturday or Sunday because of the time it would take. I was hoping for the best and unfortunately it has not worked out. The repair was finished July 3 and the freezer still isn't cooling properly nor the ice freezing from the ice maker. We reached back out to US Appliance and they were less than helpful, advising we need to pay them again and directly to have the technician return to assess why his repair is not working. Basically the worst service ever and I will definitely not recommend them to anyone read more

Justin was my service rep. First many like me need to understand there is a difference in customer service between manufacturers who hold warranty and these repair techs. The techs work for a company that is contracted by manufacturers. So my issues are with warranty company and poor/confusing customer service. Justin kept me updated as his day progressed and met each time window he committed to. He came in with a part to replace regardless due to known computer glitch in my Samsung Top Load washing machine. He was very knowledgeable and not only fixed issue but gave me some tips and tricks on how to use and preserve life of washer. Very courteous and polite. First time using warranty company and while they could use some help the technician was top notch. read more

TERRIBLE! David R. the technician blamed the dishwasher problem on the installation to het away from having to fix it. we reach out to US Appliance and they did return our texts or call. DO NOT use this company!!! read more

My terrible experience with this chitty company is similar to so many other reviews. Technician assessed the issue 4 weeks ago and had to call them 3 times to schedule the repair. Date was set with an absurd 6 hour window between 9-3. Started calling at 1 and leaving messages with no response. GE was no help either with the company they set up for service. They never showed never called and ignored my messages until 3 days later. They wouldn't admit they phucked up and wanted to set up another day with 6 hour window. I had already taken a vacation day from work for the day they didn't show and have a very busy work schedule which keeps me on the road for 3 weeks. Worthless con artists with no accountability. ZERO STARS. PHUCK US APPLIANCE. read more

Horrible service provider..Lowe's uses them for repair on warranty claims. They showed up and left while my washing machine still does not work. They make excuses on why it can't be repaired because of the price of parts and lack of knowing what is wrong with it. ABSOLUTELY HORRIBLE SERVICE COMPANY read more

This company is a real disappointment. Made three appointments. no show for all. Can't contact the office. Can't get anyone on the phone. would give a zero, i i could read more