Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

Air conditioner started short cycling on Monday evening. I called them on Tuesday morning, they…read morearrived on time at 8:00 am on Wednesday. Had the problem identified and fixed within 45 minutes. Since they were here they cleaned out the evaporator coils. I called them because they were the ones that originally installed when I had the house built 6 years ago. Excellent and professional service and reasonably priced. Thank you Cannon

I have called for a simple service call. On 2 separate days. The dispatcher told me that someone…read morewould contact me for service repair. No one called or showed up. I really wanted them to fix it because it's their system and they've done good in the past...I'll have to go with another company this is unacceptable. A/c has been down for 3 days.

Tommy Nygaard and his crew provided us with great service recently when our A/C stopped working…read more They came the same day, found and fixed the problem and did not even charge extra for after-hours work. We highly recommend Nygaard HVAC for prompt and professional HVAC service at a very reasonable price.

Excellent experience with Nygaard HVAC. I reached out to them after-hours one recent evening (isn't…read morethat when everything happens??) for a HVAC issue. Tommy came straight out, got me fixed up in no time at all, and probably didn't charge half of what one of those big corporations would've billed me to roll out at 7pm! I cannot recommend him enough!

Leo was excellent! He thoroughly explained everything to me and resolved my issues. I will…read moredefinitely use them again!

I contacted Richard's for a quote on a new HVAC. My only complaint would be that my calls weren't…read moreanswered but responded to with text. Then he would call me back. JR was a little off putting initially. He sounded very busy, I felt like I was bothering him and he forgot to call me back that first day, but the online reviews kept me interested in the company so I hung in there and I'm glad. I showed him a quote from another company and he beat it. And that's what I needed for our circumstances. I feel confident in our new unit, which is blowing our hair back! (Yay!) Our installers were really nice, very polite and quiet (important because I work from home) and the work that was done left me with no questions it was a job well done. JR followed up with me today to make sure everything went well and I told him what I'm telling you... I recommend Richard's.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!

Didn't repair our AC. Just partially cleaned it and said he did not have time to repair or find…read moreout what was wrong with the unit.

Mr. Martin is an incredible professional! Getting home repairs can be so stressful, and unlike…read moreother companies I've gone with in the Shelby County area Mr. Martin is now my go to for any HVAC and refrigeration questions and repairs. I had issues with an older and newer cooling unit two years in a row, and I couldn't believe I was revisiting the issue. I've used an expensive well known named company in the Cordova area for the past but I won't be going back. Mr. Martin was thorough and honest about what needed to be done, explained everything in detail as well as what expenses on the materials. The overall costs and quality - superb. He didn't try to sell me on junk other companies do these days. I appreciate the hard work, dedication, and honesty in Mr. Martin. You won't find many people like his caliber to help you. I will always count on his services, and I've already recommended him to many people in the Lakeland TN area. chrismartinac@yahoo.com is an alternate way of getting in touch with Mr. Martin.

Would recommended this business. Had an after hours emergency and called in late Sunday evening…read more Received a call back within 30 minutes. After hours attendant was knowledgeable and helpful. Was able to get a technician out the following morning on Labor Day. Technician showed up on time and was very helpful/efficient. All around good experience.

We have used this business for the purchase & maintenance of our tankless hot water heater for…read moreyears. When our old hot water heater permanently died we initially called other local companies who spend a lot of $ on advertising. Their bids were astronomically high. Automatic's bid for a replacement tankless hot water heater was fair and "do-able". Dustin & associate from Automatic came out to perform annual maintenance on the unit today. He could not have been any nicer or made any of it easier. it was a joy to have him here.

One of our water heaters went out. Based on our experience and satisfaction with the HVAC work they…read moredid last July, we called Major League Mechanical. The very day we called, they had a Technician over that afternoon to access the situation. As before, they explained the situation and suggested replacement equipment in a consultative manner. The removal and installation was done the next day and that two-man crew was very professional. Again, we can high recommend Mike Burkette and Major League Mechanical!

Had our water heater replaced back in 2018, due to it busting and causing major damage. Fast…read moreforward to 2023, water heater that was replaced 5 years before decided to start leaking. Called Mike with Major League Mechanical, and that night he came and looked at it. You guessed it, it was on the verge of bursting. Within 2 days, we had a new water heater and everything that wasn't up to code, is now. They went out of their way to make sure everything was perfect. Mike doesn't like his clients to have jobs half done. And the price was extremely reasonable compared to other companies. You won't be disappointed if you use Major League Mechanical. If I could give more stars I would.