Quick for service! Fair pricing and excellent knowledge.Have used him for two years for regular…read moreHVAC service. I would be hard pressed to meet a nicer gentleman.

We have three AC units, two are over 15 years old and of those one was not working. After reading…read moreseveral RAVE reviews on Nextdoor.com we gave Thomas and Sons a call to schedule a service appointment for 10:00 am. Rob Thomas arrived on time. He was courteous, professional and very personable. He worked quickly, diagnosed the problem and plainly explained our repair or replace options. Thankfully, he also did a quick inspection of our other two AC units and showed me that one had a Freon leak and was freezing-up. Based on TRUST and COST, my wife and I can STRONGLY RECOMMEND Thomas and Sons Home Efficiency!!!

We have used Desoto Air & Plumbing 3 times and they have always provided fast & professional…read moreservice. They have fixed 2 different issues with our AC unit one several years ago and one about a year ago. Each time the cost was more than fair and every option was explained to us. Last week, they came out to fix a leak. Again, gave us all the options available and the price was more than fair.

Very professional. Came out right away and knew immediately what was wrong with my ac unit…read more Will use them again.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!

Leo was excellent! He thoroughly explained everything to me and resolved my issues. I will…read moredefinitely use them again!

I contacted Richard's for a quote on a new HVAC. My only complaint would be that my calls weren't…read moreanswered but responded to with text. Then he would call me back. JR was a little off putting initially. He sounded very busy, I felt like I was bothering him and he forgot to call me back that first day, but the online reviews kept me interested in the company so I hung in there and I'm glad. I showed him a quote from another company and he beat it. And that's what I needed for our circumstances. I feel confident in our new unit, which is blowing our hair back! (Yay!) Our installers were really nice, very polite and quiet (important because I work from home) and the work that was done left me with no questions it was a job well done. JR followed up with me today to make sure everything went well and I told him what I'm telling you... I recommend Richard's.

Just bought a house and the previous owners used Otto to replace the old FUSE PANEL with…read moretraditional breakers, and they did an awesome job! It made me nervous especially during a pandemic and given our limited timeframe that we may not be able to get everything done that we wanted, but our electrician did an outstanding job grouping the old circuits together based on load capacities, even without being supervised or project-managed by us. I highly recommend Otto, at minimum for bringing fuse boxes up to the much safer and more widely code-acceptable breakers method of power delivery.

Called Monday for non emergency electric repair. They came the same day and fixed it the price of a…read moreservice call. I will use them again when needed

Would recommended this business. Had an after hours emergency and called in late Sunday evening…read more Received a call back within 30 minutes. After hours attendant was knowledgeable and helpful. Was able to get a technician out the following morning on Labor Day. Technician showed up on time and was very helpful/efficient. All around good experience.

We have used this business for the purchase & maintenance of our tankless hot water heater for…read moreyears. When our old hot water heater permanently died we initially called other local companies who spend a lot of $ on advertising. Their bids were astronomically high. Automatic's bid for a replacement tankless hot water heater was fair and "do-able". Dustin & associate from Automatic came out to perform annual maintenance on the unit today. He could not have been any nicer or made any of it easier. it was a joy to have him here.

These guys have done the hvac in the last 4 homes I've built, they truly care about their work and…read moreIt shows.

BEWARE!!!! they used duct tape to install and i didnt know until it backed up and caused water…read moredamage!! called Brian who installed and he stood there not knowing what to say!!! He never called my warranty company and never followed up and when i confronted him he never text me back!! he cuts corners to install and profits!!! TERRIBLE AND HAS NO CLUE

I have to say, sometimes there are times when things all happen to fall into place. This was one…read moreof those rare instances. I recently had an outside AC unit go down. It was acting great and cooling like a champ just like it had been for the entire time I've owned my home. The unit is about 7-8 years old. It just stopped working while the inside unit was still blowing. I contacted Action Air and they were at my place in way less time than I thought it would be. I mean I expected the worst! Hotel rooms, crying kids, death of my reef tank inhabitants, stress to the whole household. It was like 109 outside of course! Thank goodness none of that happened! The technician was awesome. He diagnosed the problem, was able to fix it in no time, and then even checked the overall health of the system. He told me everything else looked good and explained how the capacitor worked and why it went bad. He had the parts on hand and was quick getting it all installed. He had a wonderful demeanor and was a pleasure to deal with. I felt totally comfortable during the entire process and I am really glad I called these guys! If I ever have another heating and cooling need I will be calling these guys!

I had a horrible experience. I was charged 133 dollars for ten minutes of time on a weekend. In…read morethat ten minutes of time I was told the heater needed a new mother board. Was given a rough estimate of 375. My bill ended up being 550 dollars and my air was still not running because the thermostat supposedly needed to be replaced. However, after coming home to wires hanging out of the wall I got the supposedly broken thermostat working after an hour. My wisdom is to use a different company.