1. Clean Air FX

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    Clean Air FX

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

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    1 year ago

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    Conway Services - Our new logo!

    Conway Services

    (151 reviews)

    Cordova

    Jaques was wonderful! Service on a Sunday. So miserable hot today....shocked they still got here on…read moretime. Super friendly and knowledgable. Thanks Again!

    Ihired Conway through Home Depot to perform an HVAC tune-up because I trusted that I was getting a…read moreprofessional inspection and service & we have a baby on the way and I wanted to make sure everything was ok for this winter and knock out any problems before the baby arrived along with the winter months. Unfortunately, my experience was the complete opposite & cost me out of pocket for something there tech failed to do. During the tune-up, the technician moved wiring while testing the system and did not properly return the wiring harness to its original secured position. The wiring was left against the copper refrigerant line causing it to rub from vibration, melted, and caused an Arch blowing a hole in my copper line, resulting in a refrigerant leak and a major HVAC problem. What is especially frustrating is that I was not informed of any problem during the original tune-up & had no issues before. If the technician had actually identified an existing issue during the service, I should have been told immediately. After the system failed, I was initially told the damage was caused by an electrical surge. contacted my insurance based on that explanation. Another licensed HVAC company physically inspected the system and determined that the damage was not caused by an electrical surge and instead found evidence consistent with the wiring rubbing from vibration and not properly tied back into its original placement. Then, rather than having someone properly come out and investigate the damage, I was presented with options for approximately $9,000 in repairs or an $18,000 replacement system. Now Conway is claiming that they conducted a further investigation and determined the tune-up did not cause the problem. However, I have not been provided factual evidence showing that anyone actually came to my home, inspected the HVAC system after the failure, performed testing, or independently investigated the cause. I paid for a professional tune-up because I trusted Conway to properly inspect and service my HVAC system. I did not expect to end up with a major HVAC problem within 3 days afterwards and then be told that an investigation occurred when no one actually came to inspect the system. My advice to other homeowners: be very careful about who you allow to work on your HVAC system. Ask for detailed documentation, photographs, and written findings before and after any service. The worst part is Conway gave me the $9k repair bill and I had it fixed for $901.00 by another licensed HVAC company and Conway is refusing to accept ownership of a simple mistake and make it right but placed the responsibility on me to figure out and fix! I do NOT RECOMMEND EVER USING THIS COMPANY they may be great in some areas but when it comes to accepting responsibility and making things right they failed miserable the owners of this company should be ashamed that the management allowed this to escalate this far and instead of just fixing the mistake they caused they pushed it off on the homeowner to pay!!! if they did this to me who else have they done this to and gotten away with it??? I am contacting the BBA and state to let them know exactly what I have been through with this company and for what a 900.00 repair bill they caused & refused to make right or fix??? Choose someone else to fix your repair needs before you choose this company

    Clean Air FX - hvac - Updated October 2026

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