We have used Desoto Air & Plumbing 3 times and they have always provided fast & professional…read moreservice. They have fixed 2 different issues with our AC unit one several years ago and one about a year ago. Each time the cost was more than fair and every option was explained to us. Last week, they came out to fix a leak. Again, gave us all the options available and the price was more than fair.

Very professional. Came out right away and knew immediately what was wrong with my ac unit…read more Will use them again.

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

Hands down best service I got in the Memphis area.knowledgeable on everything.very fair pricing.has…read moregood technician that work with him.

If you want to get robbed right in front of your eyes call these people. I had a mini split AC/Heat…read moresystem already installed. I called them to check the Freon levels and clear the vacuum line. The tech who came out spent 50 minutes from start to finish. Took out the whole unit from inside and outside. Re installed it in the same place and then proceeded to charge me 650$ installation fee and 100$ uninstallation fee. When asked for an invoice the owner told me he doesn't have time for this and asked what I wanted to pay. Very unprofessional when it comes to billing and being accurate with correct fees.

I've worked with this company on 2 different homes and both have been bad experiences. This last…read moreexperience has been the worst. We paid them over $10k to install a new heating system only for it to continually go out and then get the run around when we call. I never post bad reviews, and I feel compelled to leave one after such poor experiences with this company. Would Avoid this company like the plague.

Justin was on time and was great. Very professional very nice willing to explain everything that…read morewe needed done. They were out within a day of me calling and the repairs starts in just a few days after Justin came by. Would highly recommend.

Didn't repair our AC. Just partially cleaned it and said he did not have time to repair or find…read moreout what was wrong with the unit.

Mr. Martin is an incredible professional! Getting home repairs can be so stressful, and unlike…read moreother companies I've gone with in the Shelby County area Mr. Martin is now my go to for any HVAC and refrigeration questions and repairs. I had issues with an older and newer cooling unit two years in a row, and I couldn't believe I was revisiting the issue. I've used an expensive well known named company in the Cordova area for the past but I won't be going back. Mr. Martin was thorough and honest about what needed to be done, explained everything in detail as well as what expenses on the materials. The overall costs and quality - superb. He didn't try to sell me on junk other companies do these days. I appreciate the hard work, dedication, and honesty in Mr. Martin. You won't find many people like his caliber to help you. I will always count on his services, and I've already recommended him to many people in the Lakeland TN area. chrismartinac@yahoo.com is an alternate way of getting in touch with Mr. Martin.

Jonathon did a great job. He had our dryer repaired in a little over an hour…read more I highly recommend him.

Good work, polite technician…read more This young man arrived at the scheduled time and went straight to work. He was quiet and worked quickly. He left to go buy a part he needed and returned within twenty minutes. The washer works great!

His service was awesome and does good work. And honestly and have good prices he let you know if he…read morecan fix lawnmower or through it away

My husband was scammed from this company. He sent this company $100 as a deposit to have our…read morelawnmower fixed and noone ever came. I would not recommend.

Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.