I am not happy about his procedure of my case in NCH Arlington Height, Illinois…read more At ER situation, incerted a stent with out My concent ( after incerted, processed ). any reason, I want it to be removed. But He is not. The reason under processed Treatment. ​

Dr Martinez has been our family's urologist for the past several years. He is always very…read moreprofessional and caring. Dr Martinez, his office manager Shirley and receptionist Sue were especially accommodating recently , as they arranged for a last minute appointment change for my elderly father. We greatly appreciated their kindness during what had been a very stressful time for our family.

The medical care here is adequate, but the back office operation is sorely lacking. As a patient…read moreof several Doctors here in succession over the years, I have found that they are hard to get hold of - their internal email system simply does not let you send a message. It just fails 100% of the time and says "call us". This year, as I had not been asked nor contacted about a set up for an annual appointment, I was penalized. I found that when I needed a refill of a prescription, they refused because I had not been in "on schedule", even though I had an appointment already scheduled, but set for 6 weeks in the future. Just go somewhere else.

Started seeing Dr. Paik two years ago for treatment of bladder cancer and have been going for…read moreregular follow-ups. He explains well and keeps me informed of each step. Answers all questions and doesn't rush through my appointment. I had one problem a while back when I called about a concern and it was very hard to get staff to respond to my call. Other than that, I've been very pleased.

After seeing several urologists who were not able to accurately diagnose or treat my problem, Dr…read more Guthman was able to identify and solve my problem. I have been seeing him for many years and he is smart, professional, and highly knowledgeable about his field.

I saw Dr. Guthman because I am 30 and cannot go more than 5 minutes without having to urinate. He…read morewas very friendly and made small talk most the visit, then suggested it's my personality type (my prostate is swollen because I'm neurotic or something vaguely unscientific). He put me on a medication for 3 months, when that didn't work he tried another for 3 months. Ultimately he shrugged his shoulders, said 'your prostate and or bladder is enlarged or enflamed, not sure what else to tell you - should go away in 10 years'. I'm quite certain I have a valve issue or something structural which requires an operation. Wish I'd saved half a year and seen someone else.

Honestly, this is one of two doctors in my entire life I would not recommend. I had…read morebladder/urethral pain like a UTI but I also have interstitial cystitis. After taking antibiotics, nothing was getting better so I figured it probably is a IC flare and not a UTI. I was able to make an appointment quickly. The front desk staff etc were very friendly. But, when this doctor walked in, it was "what can I do for you?" No hi, or what brings you in today. I told her about the IC to which she replied "I don't really believe in that diagnosis". I knew right there that the visit was done. When I questioned why I treatments worked many years ago when I was diagnosed by a urogynecologist, I basically got crickets. I just kept getting told you're fine. You're feeling fine, you're fine. Ummm no, I'm not fine. Just because I feel ok today is one thing but I felt like crap the last week and a half and in pain. So a cery short visit got me no where except less money in the checking account due to a copay. I got no answers, just kept being told I don't have to worry about anything, that in fine. Mind you, I gave a urine sample she told me we do not have to culture because I'm fine. If I have UTI type symptoms, you think they'd tear it, right?! Well, I wasn't fine the next day. After a couple more days I went to urgent care. Met an amazing doctor who was so informative. They did all sorts of testing to rule out other diagnosis plus they did a urine culture to see specifically what strain of bacteria it might be, if so. Three days later, the culture came back. Turns out I had a very bad infection of a highly resistant to antibiotics bacterial strain. So the urgent care doctor at that time prescribed me the correct antibiotics for that strain. They did not want to give me antibiotics until the actual culture came back, which makes sense. I am pissed because I could have already been treated for a UTI a week ago if this urologist would test my urine instead risking my life because the infection could have gone to my kidneys or made me septic. I do not recommend this doctor at all. Clearly she cannot do her job.

AVOID She caused terrible pain due to not giving a local aesthetic the procedure described. The…read morepain was so bad that the paper sheet on the exam table melted from the sweat that the immense pain caused. No pain meds were offered, and after that all I worried about was getting out of there and never having to go through anything like that again. I hope this post helps you avoid the same.

Medical care was fine. Incorrectly assessed my insurance eligibility and overcharged me $675…read more Insurance EOB indicated they owe me a refund. Their office agreed in April that they owed me the refund, said wait 4 weeks for a check. Called back in June, they forget to send it, wait 4 weeks. Now mid August. Fraud claim filed.

Very accommodating and pleasurable staff. Dr. Gerbie was professional, caring and compassionate…read more She is very competent and a great listener! I am very happy with the service I was provided with. Keep up the great work, UroPartners!

This is not a doctor review but en experience review. Uropartners is cheap on back office…read morefunctions. The appointment system is horrible. Long wait times on phone. Very slow appointment processing. Try northwestern if just for ease of use, life is too short for this level of incompetence.

Good and kind medical staff, no complaints there. However billed 2x for one followup procedure…read more Appeal was denied showing that the accounting office didn't bother to look at the two separate instances billing the same amount for the same procedure. Be careful doing business with these people.

Dr. Mark Brandt with Uropartners has been my urologist for over a decade.  He and his staff  have…read moreover the years kept on top of my urological health and related preventive maintenance.   He is a very knowledgeable and experienced urologist, a top dog at Uropartners, and also Chairman of the Urology Department at Advocate Lutheran General Hospital.  He is communicative with a dry sense of humor and also doesn't waste time.  I'm really happy and comfortable to be under his surveillance.  He also has two dedicated, knowledgeable, and long time 15+ year PA's whom I have also met over the years - Donna Mullahy and Brian Hennig. Apparently Uropartners as a medical group has quite a few offices throughout Chicagoland, but I have only dealt with the two offices in or near Park Ridge - namely this one, and the one at Resurrection Medical Center. Thank you all!

Good luck trying to speak to a human over the phone. The first time, I couldn't find the place and…read morewent in circles trying to reach someone for information. Eventually I found the place on my own and was treated rudely for being late. They scheduled me for another appointment almost a year later (I didn't book it!) and I was trying to reach someone to cancel. When I finally did, they continued to contact me to confirm my appointment. Do just robots work there??? CANCEL MY APPOINTMENT PLEASE.....FOREVER.

I gave them only 4 stars because the doctors might be wonderful, I don't know. I called to help my…read morefriend back home schedule an appointment. She was referred "MM" within this group. Originally the receptionist was patient and replied, "We have no doctor by that name". I then realized that "MM" was a Nurse Practitioner, not a physician. I tried calling back 3 different times and my call went to voicemail each time. I then used a different phone and what do you know, she answered! I told this same receptionist, "I apologize for calling again but the person I was looking for is actually a nurse practitioner, not a physician. Do you have an a Nurse Practitioner by the name of MM?" This receptionist [unknown name but her voice sounded of Indian descent] replied, "We don't have nurse practitioners here! I already told you, there is no one here by that name!" and hung up on me!!!! Was that really necessary? So, concerning my 2nd, 3rd and 4th call, she must've seen my number coming through and chose not to answer. When she saw a number from "a different caller", then realized it was me and was extremely rude. WHY? I guess office personnel these days have "the right" to determine which incoming calls they answer and which ones are left for voicemail. To me, it is very sad that people are able to and chose to abuse others as a result of technology.

From the owner: We like to stay ahead of the curve when it comes to using technology to improve our patient's…read morequality of life. That's why we're offering FemiScan, a groundbreaking treatment for involuntary urination (also known as "urinary incontinence") in women. This treatment involves a handheld device with simple audio instructions. For as little as 15 minutes a day, you can regain control of your body.