St David's care now facility is exactly what you would expect from an urgent care/doc in the box. I…read moreappreciate the fact that you can join the wait online rather than having to show up in person and sit in the waiting room. I have been to this location a couple of times now, and what I have learned is that they often don't know what's wrong with you. Today, for example, they could not figure out whether I'm having an allergic reaction to a mosquito bite or something else. The recommendation was to make an appointment to see my dermatologist. Lesson learned... Next time I'll start there and save myself the co-pay. The staff were all very nice and they are trying to be helpful.

I'm surprised by my experience based on these reviews, but I'll share mine anyway…read more Walked in at 9:15 on a Tuesday morning with my tot who had a little road rash from a bike spill. As we were walking through the door, the front desk staff yelled across the room 'have you checked in online?' I didn't know she was talking to me the first time so I kept ushering my child inside and she yelled again 'did you check in online? There's a wait.' What a way to be greeted when you're walking in with a minor emergency! She made the drive down the street to Ally a no-brainer.

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

I looked up urgent care near me and read all the reviews. I almost steered clear of this place but…read moreI'm glad I didn't! The front desk lady might've been new I think she mentioned but she was so nice and I got charged for what my insurance app said and it was in my coverage. Doctor took a little awhile to get to me but from my appointment to doctor 30-45 mins which isn't bad. They had a tv in the room and Harry Potter was playing. I recommend it and that lady up front was awesome who checked me in

It has been over 4 months and 4 requests from my attorneys and they still have not produced one…read moresimple bill that is now holding up my entire case. CareNow initially stated they could not find any record of service, which is funny because they found it quick enough when they sent me the bill. Even after providing them with proof of my visit they have still not sent the records. Absolutely unacceptable.

I brought my mom in here, we had a wonderful experience. She was met within 15 min of checking-in…read moreand they resolved her congestion and got her on meds very quickly. I had a better experience here than any other center I've taken here to here in Austin. Our Dr is Dr oglesby, she was sweet, Knowledgeable and attentive.

Unethical urgent care. Prescribed the wrong medication then said they would have to charge again…read morethe full rate of an in person evaluation to prescribe the correct one. The provider was on the phone and wouldn't even refill the less effective prescription.

I had injured my knee, again, and really needed to have it looked at…read more This place was open and convenient and looked like there was no wait time. I was wrong. I understand it is an emergency-like center but only having 1 person who can deal with customers doesn't seem good. I don't have an answer for staffing but the wait took a long time as person after person came it and was bumped ahead of me due to their injuries. I am NOT saying it was wrong for folks hurt more than me to be looked at first, but having a wait time of under 10 min go nearly to 2 hours was a bit much. The person who checked me out, Jason, was extremely professional. He wanted to make sure he understood what was wrong and worked to fix it. There was no rush to get me healed/fixed and move on (probably part of the reason for the wait). Maybe if they could clone Jason.... Overall I would say it was OK for what I needed and it seemed OK for the folks who REALLY REALLY needed the services. I would give the employees 5 stars, the wait 3 thus the final...

My experience at the MedSpring Burnet location could not have been any better…read more Joseph, the receptionist, was very kind and friendly, and I was seen immediately after filling out paperwork. Upon leaving, he wished me luck in my recovery and was all smiles. Celina was very kind and welcoming and made me feel very comfortable, and went above and beyond to recommend me the proper allergy relief on top of my prescribed medications. Additionally, Dr. Jason Cline was very kind, and truly listened to my concerns and responded accordingly. Additionally, I received a follow-up call from MedSpring to check on my recovery, which was very professional and kind. This location was recommended to me - clearly for good reason - and I will definitely be returning here first when I need to be seen again!

This place is a godsend. I had a bad bout of poison ivy and I desperately needed treatment. This…read morewas the best medical experience I have ever had, and I have been to many doctors/treatment for years. Easy appointment. I arrived early. They got me in immediately, very friendly staff. Seen in minutes, treated quickly by very competent staff. Out in minutes. Problem resolved. If you want quick care this is the place to go.

Had a random bout of food poisoning and I saw this place on google. I was able to schedule when I…read morewould arrive, which I loved, and everything from intake to lab testing was quick and easy. Very nice staff who listens. My only issue is that I was awaiting my lab results and they never called. I eventually ended up calling them and they said the doctor would call me back. The doctor called me back 30 mins later to tell me my results. So why didn't you all call? lol.

i've gone to this urgent care over the years. the wait time varies but is often long…read more I appreciate being able to email them my health history and medication list, as both are long & complex. I think my doing that may be why the Dr who saw me took me seriously, (i saw he had printed out my health history and had highlighted things in it) and spent more time with me than others have. I was super anxious, wayyyyg overtired, and experiencing very intense restless leg (and other parts of my body) syndrome with many forceful spasms, all my muscles in my body were tightly clenched and i couldn't get them to relax and I was also in a lot of pain (this was due to a recent medication change, and my having a bad reaction to it), which I told them. So, at first I was disappointed because Dr. Joe told me that they couldn't give me muscle relaxers bc they would amplify the effects of the drug i was on that I was badly reacting to, so I felt like crying because i didn't know what to do, how to get help. Dr. Joe recommended I go back to my original dosage of the medication, and took the time to show me stretches i could do, and recommended that I take pedialyte or coconut water, and use arnica cream. i followed his advice, got the arnica tablets for leg cramps (i took 6) and the arnica cream for arthritic relief, which i rubbed all over myself. i drank coconut water and went back to my usual dosage of the medication, and did stretches and doing these things worked; got a full 8 hrs of sleep and only had a few leg spasms the whole night! my muscles feel relaxed now, and I am super grateful for that. I appreciate Dr. Joe listening and taking me seriously and recommending all he did, bc i am now back to my normal level of poor health, which is so much less bad than it was before Dr. Joe's help. Emailing health histories and med lists really may have made the difference here, i'm always going to do that in the future. Their email: occmed.pr@texasmedclinic.com

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

Got no insurance, but in dire need of medical care? This is your place. My fiance has no insurance…read more He's also a sickly boy. His lungs beef up at the first sign of dust in the air. Homeboy can't breathe without an inhaler! So, what are we to do? Well, once we went to the emergency room because he was wheezing and we were too new to the area to really know any better. He was much better after the visit, but our wallets were not. We knew it would be a matter of time before he would need another inhaler, but we didn't want to cough up another $2,000 just so he could breathe. We found Pro Med instead. It's Austin's answer for those who aren't fortunate enough to work at a place with benefits. We have only been to the place on Lamar (down south; there are three Austin locations). Not only did they get us in pretty quickly on a busy afternoon, they also got us out pretty quickly too. Well, that was the first time, anyhow. The second time it took more time, but I blame all the middle and high schoolers who kept coming in for their sports physicals. total cost each time wasn't more than $90. Sweeeeeeeeeeeeet! So, my fiance got his prescriptions and we were in and out. And it wasn't, like a million dollars. How much better does it get for those without health insurance? Not much. And it's not too bad. Fiance wants health insurance. But until then, we'll be popping in for our every-three months visits. And just a warning, it's not for the faint of heart. It's basically a clinic for those with a little more money than the indigents. Don't expect the equipment to shine enough that you can see your reflection in it. Just expect some good care. So, if you're a little snobby, you're not gonna like it (lots of sick kids, lots of sick adults, you know). Fore more information: www.promed1.com

The husband woke up with an ear infection this morning, so off to an urgent care center he went! He…read morechose Pro Med because it's close to our house, but he should have checked yelp before. Here we go. He left the house before 9:30, and checked in at Pro Med before 10. The nurses gave him a ballpark wait time of an hour to an hour and a half, which is kind of a long wait at 9 am on Monday with no option to make an appointment ahead of time. But hey, it's a simple ear infection, so he figures antibiotics wouldn't be hard to get a hold of in a decent amount of time. All the while, his hearing is getting worse and he's in growing pain. But he waited. And waited. And waited. Until a few people who checked in hours after him started to get called in before him. Husband goes back up to the nurses station to check and see what the hold up might be. They assure him that it was getting close to "an hour and a half wait", and that they would get to him asap. Almost three (yes, 3!) hours go by before they finally call him in to see the doctor. While he's in the room waiting for the doctor (mind you, for a SIMPLE ear infection that he already pretty much diagnosed himself this morning), and still, no sign of the doctor. 45 minutes go by before the assistant comes in to check his ear, and decides that he can't see in his ear because it was so swollen. Gee, yeah, YA THINK? So they still can't just write him the prescription for anti-biotics at that point, and he ends up having to get his ear flushed out before the doctor plans to come in to see him. At this point, some nurse's assistant comes in to douse my husband in hydrogen peroxide in attempts to clean out his ear for the doctor. Needless to say, at this point, my husband was tired, in pain, sick, and now covered in peroxide. No doctor, no prescription. In the meantime, the young assistant kept pestering him about how frequently he cleans his ears, even though he said he didn't see anything in his ear to make him ask that? Finally, the doc comes in, says it's a an ear infection, and writes him his much awaited-for prescription for ta-DAH! Generic anti-biotics. Half a day later... The nurses asked him to come back this week for a check up! Yeah right! And take the whole day off work to sit in a stuffy waiting room with sick people? I think next time we will try the ER.

I brought my daughter here and was so impressed with the entire experience. It was easy to get a…read morequick appointment online and we only had a very brief wait before being seen. The PA, Julia, was excellent. She asked many questions to try to figure out exactly what was going on and listened thoughtfully and carefully. She explained her thought process, did some testing, and ultimately felt it would be better to have us to go to an ER due to my daughter needing more urgent test results as well as other possible procedures. I also appreciated how easy it was to see the test results online when they did come back, that they called twice to follow up on the results, and they also responded to my messages online. I do feel a little nervous when I read about the issues others have had with billing, but so far so good. I would absolutely recommend this clinic to anyone seeking urgent care.

Al stated in others reviews, very suspect billing (automatic payments on your card no less). I hope…read morenothing else appears. On top of the fact, I was severely misdiagnosed, despite my suggestion that it was in fact, shingles. I was given antibiotics to fight a viral infection, totally disrupting, my micro, biome and quality of life beyond dealing with a severe case of shingles on my face. Won't make this mistake again.

Dr. Mansfeld is excellent and truly cares for his patients. A discerning physician who is focused…read moreon achieving the best possible medical outcomes for his patients who have been seriously injured. I've encountered and worked with many doctors and he advocates for those who are vulnerable and treats everyone with dignity. Front desk staff and management need better training with customer service and active listening skills, such as waiting for someone calling in to finish their sentence and not be cut off multiple times. Lack of common courtesy with a dismissive and disrespectful tone. Management was quick to side with other co-workers without having witnessed the conversation. This poor customer service is becoming more common place with front desk staff in clinics everywhere- more so for underserved and low-income populations. In fairness to the manager however, she admitted to her shortcomings and a sincere apology was offered. Don't be afraid to push back if you feel disrespected as a patient or family member. Compassion and professionalism should be standard in healthcare- even in non-licensed personnel.

They should really consider removing the Urgent from their name. Hell, remove Urgent Care all…read moretogether. There is no sense of urgency of care at all here. Got here at 12:21pm, it is now 3:00pm and still have not seen the doctor. I can hear her trying to speak Spanish to another individual. Which is a different subject in of its own. I can see why they put the notification in each room to be nice. The waiting can really wear your patience. The ridiculously of having to wait while the nurses sit and giggle about what's on TikTok. Heck, I don't blame them. I'd be on TikTok too earning by the hour, doing nothing. I hope this place goes bankrupt, but I don't it will with occupational injuries and needs on the rise; you need useless places like this.