Horrible management. Uncaring & no empathy. I was hospitalized & the only time the specialist doctor could see me was the time we were to stay with URelax. I asked over a month prior to our stay to change the dates, not cancel. They said, "No...should have purchased the insurance they said". They could have easily moved our dates & re-booked the place as it was memorial weekend. Then another one of our guests died. We had to go to the memorial, so it was not possible for us to stay. Again, they did not care & instead balled me out by saying, "No you can't receive a refund, we have informed you of this several times". Again, we did not want a refund we wanted to switch our dates. Due to this, the place sat empty over the weekend & they won't even give us our cleaning fee back which did not need cleaning, because it was not used. There are so many places in Morro Bay, I would NOT use URelax. They don't care about people & only care about the almighty dollar. Geez have a heart! read more