Attitude? Jury still out Service? Jury still out…read moreProduct? Cannot measure as this company handles properties up and down the central coast or so they say. And on that , here is my story. Five of us are planning a trip to central Cali; specifically Paso Robles. We look through Air BnB and VRBO and the property we selected was managed by URelax Vacation Rentals. This certainly is not my first rodeo for Air BnB and VRBO properties so not certain why it got so difficult. 1. Their instructions sent to me ended up in my SPAM box. One of their employees calls me to tell me and implied I've not done a diligent job checking my mail as "they have been waiting to hear back from me for a few days" 2. Get the instructions and I thought all will be good; and it was UNTIL I get an email from their "Assistant General Manager" asking me for an explanation for a damaged chair, claiming I was negligent in reporting to them according to the terms of my contract. Get this! He says the picture of a damaged "Bar stool" .... when in fact it was a dining table chair. Go figure. The short story is the photo belonged to another property damaged by another person... no apology nothing. This is after I spoke to my traveling partners who checked their pictures to tell me we didn't have that "type" of chair.... So the real question is what AGM would fire of an email, ask insinuating questions without checking and double checking? What if I cowered to his accusation and paid him for something that wasn't even our problem? I don't know how large (population) Morro Bay is, but certainly, are they the small company trying to play by big city rules irresponsibly? ps my group are all homeowners themselves and we take care of other people's properties as if it were our own, I told the AGM this same thing and it really meant nothing to him. Unless you absolutely have to use them, go elsewhere

Horrible management. Uncaring & no empathy. I was hospitalized & the only time the specialist…read moredoctor could see me was the time we were to stay with URelax. I asked over a month prior to our stay to change the dates, not cancel. They said, "No...should have purchased the insurance they said". They could have easily moved our dates & re-booked the place as it was memorial weekend. Then another one of our guests died. We had to go to the memorial, so it was not possible for us to stay. Again, they did not care & instead balled me out by saying, "No you can't receive a refund, we have informed you of this several times". Again, we did not want a refund we wanted to switch our dates. Due to this, the place sat empty over the weekend & they won't even give us our cleaning fee back which did not need cleaning, because it was not used. There are so many places in Morro Bay, I would NOT use URelax. They don't care about people & only care about the almighty dollar. Geez have a heart!

My family and I have been return renters with Beach-N-Bay Getaways for years, but we will not be…read moreback. In the past, we tried to be the best renters possible. We looked past several issues because we valued the long-term relationship. There were occasions when we arrived to find the house hadn't been cleaned properly, and one time, the bed sheets hadn't even been changed from the previous guest. We looked past the human error kept coming back because we believed in being reliable, low-maintenance customers. That loyalty was not returned. We booked our June 2026 (4th year in a row) stay back in September 2025, which is nearly nine months in advance. Even though we cancelled in December, giving them six full months to re-book a prime summer week, management hid behind the fine print to keep our deposit. They claimed they were "losing revenue," but since we were legacy renters with a 10% discount, they will be able to make more money by re-booking our dates at full price while keeping our deposit. Further, we had finished our stay in June 2025, which gave them time to book in what claimed was their most important booking period, the summer months. I'm not looking for a handout and rarely post negative reviews, and I believe in the sanctity of a contract. However, I also believe in the sanctity of a business relationship. As a "good actor" who provided this company with guaranteed capital nearly a year in advance for multiple years, I expected a level of mutual respect. It's a shame to see a company prioritize a short-term cash grab over years of consistent business. We weren't looking for a handout; we were looking for a shred of loyalty we thought we earned by being easy, reliable customers for years. They've made it clear that to them, a multi-year relationship is just another transaction. If you're looking for a company that values people over paperwork then I suggest you look elsewhere.

While the home itself was lovely and in a great location, our experience with this rental…read morecompany/host was disappointing. Upon arrival, the house was not ready at check-in; the cleaning staff remained for about 20 minutes past the scheduled time, and the floors were still wet and slippery from mopping. It's unfortunate that the host's review claimed we left the property messy, which is completely untrue. I personally hand-washed all dishes that did not fit in the dishwasher and started it before leaving, exactly as their checkout instructions stated. All trash was also properly taken out. We followed every listed checkout step and treated the property respectfully. It was also frustrating to be told our booking was an "exception" because we had two toddlers under age two, even though our reservation clearly reflected our group size within the listed and filtered limit. Beautiful home, but the inaccurate review and poor costumer service left a disappointing impression.

Working with the staff at Horizon has been a breath of fresh air. I have had to work with many…read moreRealty/Prop Mgmt offices and by far they have the best customer service manner. They have central coast friendliness, always kind and pleasant - especially refreshing in the world of realty companies - which are usually very rude.

My experience applying with Horizon Management has been frustrating and felt clearly…read morediscriminatory. Although they've admitted to renting to other tenants with Section 8, I've been repeatedly questioned and scrutinized about my finances by Max, Jeff, & Lorraine in a way that felt personal and targeted -- especially around my car payment and use of a housing voucher. Despite meeting all necessary qualifications, they continued to cast doubt on my ability to rent, focusing not on actual affordability but on assumptions about my socioeconomic status. The fact that they accept other Section 8 tenants but treated me differently raises serious red flags. This kind of selective treatment is not just unfair -- it feels like a deliberate effort to find reasons to deny me, not my application. If you're someone using Section 8 or who doesn't fit their idea of a "preferred tenant," be cautious. Equal housing means everyone gets the same chance -- not just those they're comfortable with. they still haven't even run my background check suggesting that I have a cosigner however if they run my background check, they would clearly see I have no need for a cosigner.

Beautifully done hotel right on the water. The rooms are very spacious and decorated beautifully…read more Loved the extra touches like the binoculars and drink coasters. I also liked how small it was, so it kept things quiet. Staff was great. Can't wait to stay again! Every room has a great view!

An absolutely lovely Inn. A great place to spend time in Morro Bay and centrally located. The Inn…read moreoffers very comfortable rooms with great beds and views of the bay. The staff is helpful in so many ways. Be sure to spoil yourself with dinner downstairs at The Galley restaurant. One of the best meals in town. Cheers .

gorgeous place! gorgeous view! amazing place that i never wanted to leave!…read more highly recommended- ask for Debbie!

This Co. listed a house for rent in Morro Bay for $1350. I called and left 3 messages. No one…read moreresponded. No follow thru. I drove to their office only to find out, rent had been increased by $300. Bringing the rent to $1650. I called to express my disgust and got hung up on. Unconscionable! I would never do business with them. Unprofessional & not able to hear my complaint. Shame on you!!!!

The good: Amazing location, great staff, beautiful scenery, good soaps and products in the rooms…read more The bad: Building is a little bit dated, the rooms don't have AC, but the ceiling fan does the job. Small bathroom, and spotty WiFi. If you're looking for something off the beaten path in a quiet yet beautiful spot and you're willing to tough it out just a little, this is a good place to stay.

Pros- location- quiet with good views, dog friendly $25 fee per night & offered doggy treats in the…read morelobby, easy parking, solo female traveler & felt safe, loved the close nature trail saw owls, deers & otters. Fireplace in room for heat and fan for cooling off. Fridge in room and microwave in lobby if needed. Bed was comfortable. Cons- black mold in the restroom, found a half eaten strawberry on the floor by the trash bin, sliding door is old and very loud & u can't lock the screen door and it had a large tear that flies and bugs can get through. If staying on lower level rooms u can hear the top rooms movement it is very loud. Overpriced, Nothing around except the restaurant on site, u have to drive to the shops and restaurants, not too far though, I just used DoorDash. No air conditioning. Patio is not private like I thought it was on the picture. My dog and I had a good stay, but I won't stay again they need to fix the mold issues, the sliding doors and screen door, and price needs to reflect what your getting, paying $400 including the discount price for two nights on a weekday is not worth it.

Everything was perfect and being Morro Bay is always a great place to visit and vacation. I have…read morebeen going there since 1967. We love it along with the view of the rock and Montana de Oro. Deer run across the road. Windows on the Water gives the best view at sunset. All in all it is a great experience no matter what. After the Morro Bay trip go up the coast for the fun of Cayucos and Cambria. Just a quiet weekend of Coastal fun. Best part is it never gets old.

This tiny RV park is located a block from downtown so it gets a lot of street noise. The spaces are…read moreincredibly tiny and your neighbors are super close. There is a shared shower room and no other amenities, including no WiFi and no laundry. The water pressure is so low it's practically non existent.

We LOVE traveling to Morro Bay as a get-away from valley heat. This location was really a hidden…read moregem. Small in location & outside appearance, but HUGE is friendliness, comfort & a great 'ocean view' from the 3rd floor. It is just two blocks (all downhill) to the Embarcadero, just know it is all UPHILL going back to the Inn. Staff was friendly and helpful, price was a great value. We opened the window in the front, and the one in the bathroom and had a nice breeze going through the room. Two drawbacks that keep me from a 5-star rating, low water pressure in the shower, and no elevator (I have a knee that decides it wants to get 'wonky' every so often). Other than that, we plan to stay here again when we come over (and repeat business is a great recommendation, eh?)

We are always trying new hotels in the Morro bay area. We are a family of 5 and we always need a…read morefamily suite because of having 3 teenagers. This hotel offered a family room with 3 queen beds and so we gave it a try. The hotel looks good from the outside and the staff were super great but the room is in need of a makeover. The floors are carpets from the 80s, the rooms are very small and the overall structure is very old with new paint. That being said the place was clean and the beds were good. So overall not a horrible hotel but we are going to keep on looking.

Had a great stay at this lovely place. I had an upstairs room that was in a part of the hotel…read moredetached from the main building. This was great as it was quiet and I had a partial view of the rock and the beautiful sunsets. My room was spacious, the big king bed was comfortable. A little balcony let me keep fr sh air in and the heater worked well at night. The mini fridge and microwave came in handy. The best part was how clean my room was and how friendly and helpful TJ was when I wanted to extend my stay. This location is steps away from the shops and restaurants downtown and the waterfront. It is a wonderful place to stay. I hope you get a chance to find out for yourself.

I apologize for the tardiness of this well overdue incident report but you can imagine with…read moremidterms like mine, I haven't had the time until now to do so. I am a full time student in the middle of getting my masters over here at UCM and my fiance and I decided to stay in Morro Bay for my spring break which was the week of March 23rd. We had previously stayed at the Harbor House Inn back in February and we really fell in love with the beach out there. We loved that Harbor House Inn was within walking distance from the local areas and had started to plan our wedding there. My fiancee owns his own construction company and I am paralegal so we do pretty okay for ourselves. We had met up with a wedding planner out of Cayucos and had intentions of buying all of our guest reservations at the Harbor House Inn for our wedding in November, that is how much we liked it and we felt like the hotel could use the business. I mentioned to a friend of mine that, even though Harbor House Inn did not have the best ratings nor was it the most up to date, the service and the location really make up for it. I bragged about how the pet policy was incredibly manageable and they clearly care about the comfort of their guests because they are super accommodating. I had called HHI 3 times inquiring about staying again (on 2/10/26, 3/4/26, and 3/11/26) and I will attach the call log. I was always transparent about having 3 pets and it was my biggest reason for wanting a room with a patio, specifically the exact room we got last time since it was at the end of the hotel. It was more private and easier to walk our dogs since the room was right by the sidewalk. 3 times I called them letting them know this information as I made the reservation. They confirmed that they got the details and that they would give me the exact room I requested. We checked in on March 23rd and intended on staying until March 28th. The day of our check in, the hotel phone number texts me and asks what time our ETA would be. I told them 4pm and I asked if we were set for our exact room as requested. The person on the phone let me know that we got an entirely different room. That really frustrated me because I literally made sure to book the room I wanted and went out of my way to receive confirmation over the phone that my request would be fulfilled. Naturally, I express my frustration over text. They apologize and try to remedy it by giving us the room next to the room we requested. Not exactly what I wanted but it came with the patio which is what I was most concerned about so that was fine. We arrive to check in around 4:30pm. The lady at the check in counter looks a little frazzled. She asked if I was the one she was speaking to over text, to which I responded yes. I don't know if she was just trying to save face or not deal with me, but she simply handed me the keys to the room after taking down my credit card information and said enjoy your stay. There were no questions. No forms I had to sign. Nothing after that. Just like the last time we stayed, which was the weekend of February 7th-8th, no questions asked. Maybe an hour later, I came back up to the front and asked why our PS5 didn't want to connect to the wifi but she was terribly awkward. She ended up giving me the staff wifi which I did appreciate but I felt this came out of not wanting to deal with me. 3 days after our check in, an entire 3 days, this detail is extremely important here. 3 days after our check in, I sent a text to that same hotel number we communicated with prior to check in asking why my room had not been serviced after we agreed they would come the afternoon of March 26th to service it. They replied with "can you please come to the office when you are here. We need to talk to you." I am immediately confused. I inquired about why my room wasn't cleaned and I received this text? Very strange. My fiance and I went over to the office. No one was in there at first, but then about five minutes later, some homely looking gentlemen came up to us. He says he's the manager and he starts accusing us of trying to lie about our pets. He says "we know you have 3 dogs", and keeps repeating himself and had the tone insinuating we were trying to pull a fast one on them. Mind you, the room we got was literally right across from the lobby, how they thought we were trying to be sneaky, I don't know, but I do not think having 3 pets with us couldn't have been any more obvious. There were two other guests that came into the lobby after us. I was very confused, I told him about how I had called multiple times and that on my end, my reservation with Hotels.com reflects my added on pets. He starts raising his voice at me, doesn't even care that there are other guests in the room, and says "well then, show me! Show me your reservation." My fiance intervenes and asks the gentlemen to calm down and that he doesn't need to have that tone with me. You can take a look at the video camera footage, his body la